DoubleTree by Hilton Phuket Banthai Resort

I've stayed here a few times over the years and this will most probably be our last time. The hotel has dropped its standard, and if you're looking for luxe then I recommend looking elsewhere. Staff are lovely, but they will only do the bare minimum for you. Breakfast is VERY ordinary and very frustrating! They have a very limited variety of food, not many cereal varieties, when I asked for granola the chef said "that's all we are putting out this week" They have a very inefficient way with the omelette and egg station. You cannot self select eggs, they . cook it all for you, but the trouble is, only 1 cook, who is extremely slow, and a huge line so be prepared to wait over half an hour for an egg. Cleanliness of breakfast buffet is below standard.

The location of the hotel was perfect! Close to beach, shops, restaurants, bars etc.

Great service clean and tidy. Rooms modern and all view the pool

Nice design and good location. 1 min walk to Patong bess amins walk to Bangla road.

Really liked the staff, the room, the pool area, breakfast and closeness to all activities.

We stayed here several nights, and then returned for another night at the end of our holiday. The staff were all friendly and helpful with special thanks to Amo, Biwty, Ping and Ashi who all made sure our stay was enjoyable and fun. The buffet breakfast was amazing with so many options. Airport transfers made it stress free to get to/from the airport. Great location close to the beach and Bangla road, and plenty of places to eat and drink around including the hotels own bars and restaurants. Only thing I would say is book one of the newer rooms, we initially stayed in one of the older rooms which was a bit dated and the aircon was very noisy, but upgraded and absolutely loved the room, much more quiet and comfortable. We will return here if staying in Phuket again

stayed for 7 nights. family love the pool access room. good breakfast with barista coffee. good location and right accross from the beach.

The location is central to all the restaurants and a short walk to Bangla Road

Returned to Banthai for the 7th time and still as great as the first. Hotel staff were quick with check in to our suite which was amazing. Hotel location is A+++. At the front door is shops and restaurants and only a 5 minute walk to Bangla road and 10 minutes to jungceylon shopping mall. Had dinner at LEO and MAS which is located on the resorts property this was a fabulous meal. Pools and pool bars are also a must.

The hotel was amazing, very central but far enough away from the hustle and bustle of Patong. The staff were extremely friendly.