Banthai Beach Resort & Spa

Lovely hotel in a great location, good buffet breakfast, close to Beach, Bangla road and shopping, I enjoyed my stay and would have given them a 5 out of 5 until check out, I got accused of taking a bathrobe and they wanted me to pay for it, I firmly stood my ground and even offered for her to go through my luggage on several Occassions, obviously the room was not checked properly when previous guests checked out, I was not the only one at check out getting accused of taking stuff from the rooms, the lady went to get the manager but he/she did not come out instead I had to write and sign that I knew nothing about the missing robe. I think they could have handled this better. For this reason I will not be returning to the Banthai. If you choose to stay here check everything in your room on check in.

Really enjoyed the stay for the second time. However, There were again significant renovations that I was not warned about which made the price for the stay given the continual noise, expensive. This is why I rated the comfort and conditions only satisfactory. In terms of service, I found one lady behind the desk to be a little rude and unwelcoming.

We thought the room might just need airing out, but no, the smell was just too bad. They put us in another room with an adjoining door. May as well have been made of tissue paper. Succession of noisy neighbors till all hours. The level of water in the toilet bowls is so high that i was in danger of tea-bagging myself every time i sat down. Apparently this is normal. Blocked shower drains. Two queen doonas to cover a king bed didn't work at all. TV blares on every time you insert the room key for power. Lights not working. And these are the renovated rooms. Big, disjointed hotel. Eating dining etc are in separate buildings, with their dining and jazz restaurant no more than a street front place like every other. The pictures on the website are very pretty. They really do exaggerate what you'll get. Three pools. One in each accommodation block, all pretty much the same. There's nowhere in the whole hotel to sit and relax.Its a sterile apartment block round a pool kinda place. Good location, but i wouldn't recommend it.

Quiet hotel

Wow exceeded expectations. Great location and even better hotel. Will def stay here again.