Voici une version plus fluide, professionnelle et diplomatique :
The hotel is truly beautiful, and the location is absolutely stunning. The breakfast was excellent, and we also really enjoyed the restaurant. Unfortunately, several issues affected our overall experience.
First, the welcome at reception was not particularly warm. We asked whether Wi-Fi was available, and the receptionist told us that access was only possible after receiving a room. However, we later discovered that temporary Wi-Fi access could have been provided before check-in.
When we entered the room, there was a large puddle of water on the floor. We almost slipped and had to immediately call housekeeping to have it cleaned up.
Later, when we were ready to go to bed, we realized that the bed had only a blanket and no sheets. As a result, we had to request bed sheets around midnight.
Finally, after turning off all the lights, a security night light remained on throughout the night. The light was quite bright and made it difficult to fall asleep comfortably.
It is a real shame, because the property itself is magnificent, the setting is exceptional, and both the breakfast and restaurant were excellent. With a few improvements to the guest experience and attention to detail, this could be a truly outstanding hotel.