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Portal House Apartments

Senior Apartment | Premium bedding, minibar, in-room safe, desk
Front of property
Standard Room | Premium bedding, minibar, in-room safe, desk
Deluxe Apartment | Living area | 32-inch LCD TV with satellite channels, TV
Senior Apartment | Premium bedding, minibar, in-room safe, desk

Overview of Portal House Apartments

Portal House Apartments

3.0 star property
City centre aparthotel, steps from Royal Road
9.2 out of 10 Superb
9.2/10 Superb

5 verified guest reviews

Property highlights

  • Free breakfast
  • Airport transfer
  • Kitchenette
  • Parking available
  • Free WiFi
  • Air conditioning
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
Main amenities
  • 20 smoke-free apartments
  • Housekeeping (on request)
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Conference space
  • Meeting room
  • Concierge services
  • Luggage storage
Feel at home
  • Children stay free
  • Kitchenette
  • Television
  • Garden
  • Coffee/tea maker
  • Blackout curtains

Room options

About this area

What's nearby

  • In Kraków Old Town
  • Main Market Square - 6 min walk
  • Royal Road - 1 min drive
  • Oskar Schindler Factory - 6 min drive
  • Wawel Castle - 7 min drive
  • Wieliczka Salt Mine - 15 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 26 min drive
  • Wieliczka Station - 12 min drive
  • Kraków Łobzów Station - 13 min drive
  • Kraków Główny Station - 17 min walk
  • Airport shuttle (surcharge)


  • METRUM Restobistro - 1 min walk
  • Bull Pub - 2 min walk
  • House of Beer - 1 min walk
  • Ristoranti Sant’Antioco - 1 min walk
  • MoaBurger - 1 min walk

About this property

Portal House Apartments

Portal House Apartments puts you within a 10-minute drive of Main Market Square and offers an airport shuttle (available 24 hours) for PLN 120 per vehicle. Free perks include WiFi and buffet breakfast daily between 7:00 AM and 10:00 AM. Apartments offer nice touches such as premium bedding, rainfall showerheads and pillow menus.


English, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
This information is provided by our partners.

At a glance


  • Check-in time starts at 2:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • Pets not allowed

Property amenities


  • Massages
  • Spa services
  • Sports massages


  • Free Wi-Fi, with a speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transport

  • Off-site parking within 820 ft (PLN 100 per day); booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)
  • High chair
  • Travel cot


  • Fridge (mini)
  • Microwave
  • Cleaning supplies
  • Electric kettle
  • Coffee/tea maker


  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar


  • Premium bedding
  • Bed sheets provided
  • Pillow menu


  • Shared bathroom
  • Shower
  • Rainfall shower head
  • Toilet paper
  • Soap
  • Towels provided
  • Shampoo
  • Hairdryer


  • 32-inch LCD TV with satellite service

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)


  • Air conditioning
  • Heating


  • No pets allowed


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • In-room massages
  • 24-hour front desk

Location highlights

  • Near a train station
  • In the city centre
  • In the historical district
  • Near outlet shopping


  • 20 rooms
  • Eco-friendly cleaning products provided

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 120 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Cots/infant beds are available for PLN 80.0 per stay


  • Parking is available nearby and costs PLN 100 per day (820 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


This property accepts credit cards and cash.

Also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Does Portal House Apartments offer free cancellation for a full refund?
Yes, Portal House Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Portal House Apartments?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Portal House Apartments?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Portal House Apartments?
Yes, an airport shuttle is available. The charge is PLN 120 per vehicle one-way.
What are the check-in and check-out times at Portal House Apartments?
You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Portal House Apartments and nearby?
Portal House Apartments has spa services and a garden.
Does Portal House Apartments have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a microwave and a coffee maker.
What's the area around Portal House Apartments like?
Portal House Apartments is in Kraków Old Town, a short 6-minute walk from Main Market Square and 3 minutes' walk from Planty Park.







8/10 Very good

Could be better without lies.
Good location, good condition.. but ... no aircondition, just lies that it will be fixed tomorrow.. we've been there for a week.... tomorrow never ends... for the price - it is not appropriate... Lies are never appropriate!!!! Breakfast also not the best you'll find.. in the bathroom you will find soap... that is all...
7-night family trip
Verified guest review

10/10 Exceptional

Fin beliggenhet i gammelbyen, rent, god plass og bra frokost.
Marianne, 3-night family trip
Verified guest review

10/10 Exceptional

Recomendo esse Hotel em Cracóvia
Excelente hotel, limpo, elegante, confortável e de localização próxima de todas as atrações de Cracóvia. Equipe muito atenciosa e cortês, café da manhã muito bom.
ANISIO H, 3-night trip
Verified guest review

10/10 Exceptional

Anders, 2-night trip with friends
Verified guest review

8/10 Very good

Hissen och bemötande
Hissen stannar på halva plan som innebär att jag var tvungen bära min tung väska iaf Dessutom finns det ingen hiss heller för att komma från entrén till reception Mycket trevlig personal och bra bemötande
Agnieszka, 1-night trip
Verified guest review