The staff was very nice and the cleanliness was great except for the fact that there was a set of dirty hand prints in the grass cloth wallpaper above the bed in the first room we stayed in (I think it was room 716). It was clear that hotel staff tried to clean the hand prints off (there were water stains around them), but unfortunately they were still very obvious. This obviously isn't the fault of the hotel staff, but it was kind of gross and creepy to see a strangers hand prints above my bed. the wallpaper should probably be replaced in that area.
We also had to move rooms in the middle of our stay because we booked our stay under 2 different accounts. In spite of checking with the front desk staff upon our arrival to ask that we not have to switch rooms, we were informed the next day (while out sightseeing) that we had to rush back to clear out of the first room. It worked out because we happened to be near the hotel when they called, but it was a minor hassle that could have been avoided with a little pre-planning by the person who checked us in.
Overall, the staff was very friendly and helpful and the hotel was comfortable. I would recommend it.