Hotel is brand new, modern, our park view room had a side sea view (block 2), rooms supplied with Rituals cosmetics, Dolce gusto coffee machine, pods topped up daily. Bathrobe, slippers, pool towels for all guests. Towels and sheets changed daily. Free access to hotels Spa facilities with indoor and outdoor (1 heated) pools, saunas. Once a day access to next door Aquahouse Water zone, giving the view of the coastline. Food is disappointing, juices from machine, alcoholic drinks are poor quality. All inclusive (they call it All Inc Ultra Plus!!) only runs 10:30 to 23:00. Out of these hours only free is coffee/tea/soft drinks. Snack bar only has cookies and couple of sandwiches served. Games room - 1 billiards table, 1 fooseball table. Dining area gets very crowded, not much seating to accommodate all. Bar staff are nice, but the rest need to be taught how to talk to guests as most of them are so rude, esp in the dining area. Words like "sorry", "please", "thank you" are just non existent.. We had an issue with the room couple of times too (doors moved off wall, no hot water), it took hours to sort things out, without any updates and sorries given. I personally wasn't feeling as a valued customer and despite some positives there's a lot of room for improvement for both staff and hotel itself.