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All properties in Guatemala City, Guatemala (department), Guatemala
1 room, 2 adults

Hotel Casa Veranda

3.5-star3.5 stars
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 01010, Guatemala

3.5-star hotel with restaurant, near U.S. Embassy in Guatemala
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here


  • Amazing hotel and staff. Very helpful with everything we needed under the current…Apr. 20, 2020
  • Lots of space and awesome shower pressure. Nice place to stay, would stay again :)Mar. 17, 2020

Hotel Casa Veranda

from A$134
  • Junior Suite 2 Queen Bed
  • Master Suite 1 King Bed
  • Master Suite 2 Queen Beds

What’s around Hotel Casa Veranda


  • In Zona 10
  • U.S. Embassy in Guatemala - 10 min walk
  • Avenida La Reforma - 2 min walk
  • Union Church of Guatemala - 4 min walk
  • Plaza Fontabella Shopping Center - 5 min walk
  • The Village Shopping Center - 5 min walk
  • Embassy of Germany in Guatemala - 6 min walk
  • Embassy of Mexico in Guatemala - 8 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 6:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 66 lbs)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle from 6:00 AM to 10:30 PM *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Working away
  • 24-hour business centre
  • Meeting rooms
  • Conference space size (feet) - 3513
  • Conference space size (meters) - 326
  • Conference centre
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Lift
  • ATM/banking
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Partially open bathroom
  • Bathtub only
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Microwave
  • Kitchen
  • Cookware, dishware and utensils
  • Daily housekeeping
  • In-room safe

Special features


La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Hotel Casa Veranda’s small print

Also known as

  • Mercure Casa Veranda Guatemala Hotel
  • Mercure Hotel Guatemala
  • Mercure Casa Veranda Guatemala Guatemala City
  • Mercure Guatemala City
  • Hotel Casa Veranda Guatemala City
  • Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel
  • Hotel Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel Guatemala City
  • Mercure Casa Veranda Hotel
  • Mercure Casa Veranda Guatemala
  • Mercure Casa Veranda
  • Hotel Casa Veranda Guatemala City
  • Casa Veranda Guatemala City
  • Casa Veranda
  • Mercure Casa Veranda Hotel
  • Mercure Guatemala Casa Veranda


For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Late check-out can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Continental breakfast is offered for an extra charge of GTQ 132 for adults and GTQ 131 for children (approximately)

Pets are allowed for an extra charge of GTQ 610.00 per pet, per stay

Airport shuttle service is offered for an extra charge of GTQ 81 per person (one-way)

Airport shuttle service for children costs GTQ 81 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa Veranda

  • Does Hotel Casa Veranda offer free cancellation for a full refund?
    Yes, Hotel Casa Veranda does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa Veranda?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Hotel Casa Veranda?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of GTQ 610.00 per pet, per stay.
  • What are the check-in and check-out times at Hotel Casa Veranda?
    You can check in from 3 PM to midnight. There's a charge of GTQ 243.00 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of GTQ 243.00 (subject to availability).
  • Are there restaurants at or near Hotel Casa Veranda?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by Hotel Casa Veranda?
    Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is GTQ 81 per person one-way.

Recent reviews

Fabulous 8.6 From 174 reviews

Exceptional 10.0
Best value ever
I always love this hotel - you book a suite for the price of a cheap stay - really extreme good value fpr the price
Hans, us1 night trip
Very good 8.0
Was good except the elevator didn’t work, first night the room was very
Luis, us7 night business trip
Exceptional 10.0
Nice friendly hotel
Nice friendly hotel in a nice area and walking distance to Oakland Mall. Very helpful staff.
us1 night trip
Very good 8.0
Satified but
overall I was very satified except for the condition of the bathtub. It needs reconditioning .Also I needed to wait quite awhile for the hot water. One morning the water was only warm.They need to install recirculating pumps . Thank you
Neil, us4 night trip
Very good 8.0
Do not let it down
Since does not belongs to Accor is going down in manteinance and investment. Hope they catch on fast what that means. Gym is very small and out of date
Guillermo, us2 night business trip
Exceptional 10.0
Hands down best place
Stayed in Guatemala city for two weeks. Found this place second week and wish we would have found it earlier. This place is like a small apartment with kitchen and living room with balcony overlooking city. Location location location! There blocks from mall and theater. Multiple restaurants in every location. Buffet was great and service was too notch. Double pane windows does a great job keeping city noise down. Wifi was strong. I'm making this my go to hotel next time I come back.
carlos, us4 night family trip
Exceptional 10.0
The best option in Guate City.
This hotel has been one of the best option, this is the first time in this hotel, many times before in other hoteles in Guatemala, and I can say this is one the best, the location is perfect, the rooms are huge, so nice, clean, and very nice distribution, all the hotel smells nice as hotel has to be, from the lobby, elevators and hallways every single corner smells nice, service is awesome, they are very helpful and smiling everywhere, I couldn't be more pleased with my stay. There is kitchenette in the room, fridge, sink, and a beautiful balcony in every single room, they offer shuttle from and to the airport for few dollars wich is so much nicer than a cab, breakfast is so delicius and nice beacause is a different breakfast every single day, they very smart dedicate each breakfast to each country en Central America and in that way you can have everyday different kind of food from different country in your table by the morning... This hotel is a great experience.
Raul, us1 night romance trip
Very good 8.0
a bit frustrated
Nice hotel. Only that the aircon didn't work ( perhaps the hotel thought that the weather was cool enough to warrant them turning off the central aircon), and I was rejected for the promised 10% off food until I showed them my reservation confirmation email.
as1 night family trip
Good 6.0
Usually gorgeous - this time poor
I usually love this hotel and already wrote some excellent reviews. This time I was not as satisfied as it could be: There were some lacks and I think they need to improve! Check in took a very long time and while the receptionist was dealing with our check-in she started to deal with other things and left us waiting (this happened several times during our stay. The sheets in the king-size bed were too short and it looked as if they ran out of sheets! The a/c obviously did not work and they offered to put a fan into the room. Upon arrival I immediately had to kill 2 cockroaches, the first day there was obviously just an American breakfast part of the deal - we told to them, that the day of departure we could not have the breakfast because our flight would leave at 6am - no chance to get the breakfast buffet for the first night instead - this is very poor performance, and finally: The last day we (2 persons) received only one bath towel, one hand towel and no towel on the floor. I had to call reception to get a standard equipment of towels. I hope very much that this as a one-time issue; as mentioned: I love this hotel and would give them another chance: The location and the units are just gorgeous.
Hans A., us2 night trip with friends

Hotel Casa Veranda

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