Grand Mercure Rio de Janeiro Copacabana, Rio de Janeiro, Brazil

Hotel was right on Copacobana beach with a rooftop pool and bar that overlooked the ocean. Clean rooms with stocked mini-bar and modern in-room furnishing. The breakfast buffet is excellent with a large variety between cold and hot bar with chef omelet station. Great overall and at the quieter end of the beach while still close to shopping and restaurants.

My family tried to call me on different days and it would take over 20 attempts and 30 minutes for either the opetator or the front desk to answer the phone on any of the days I stayed. I would not stay here again

The bed was not properly made on arrival, the desk chair was so old the plastic line seat covering had chunks missing from it. There appeared to me a disconnected smoke detector. The second room was in a similar condition but had additional plumbing problems so my friend had to change rooms ...a very long drawn out process

Standard room booked. On check-in were told that this is an internal room. Offered upgrade at double the cost. We declined. Offered breakfast at special rate, also declined. Room 1124 was in fact a suite and even if it didn't have a sea view it was clean and well serviced by Paulito Arrumador, great position by the beach.

Stay was no good. Loud banging two days in a row. Overpriced for what you get. I would have been happier staying somewhere much cheaper because at least I would have paid less for a bad service. Accor hotels usually are very disappointing. No more Accor Hotels for me or my employees.