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The Ritz-Carlton Maui, Kapalua

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Property amenity
Beach nearby, white sand, free beach shuttle, beach cabanas
Beach nearby, white sand, free beach shuttle, beach cabanas
3 outdoor pools, pool cabanas (surcharge), pool loungers
3 outdoor pools, pool cabanas (surcharge), pool loungers

Overview of The Ritz-Carlton Maui, Kapalua

The Ritz-Carlton Maui, Kapalua

5.0 star property
5-star beach resort with golf course, near Napili Bay

9.2/10 Superb

1,018 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
1 Ritz-Carlton Drive, Lahaina, HI, 96761

Room options

About this area

What's nearby

  • Napili Bay - 24 min walk
  • Whalers Village - 15 min drive
  • Kaanapali Beach - 16 min drive
  • Lahaina Harbor - 27 min drive

Getting around

  • Kapalua, HI (JHM-West Maui) - 10 min drive
  • Kahului, HI (OGG) - 54 min drive
  • Lanai City, HI (LNY-Lanai) - 24 miles/38.6 km
  • Kalaupapa, HI (LUP) - 25.2 miles/40.6 km
  • Hoolehua, HI (MKK-Molokai) - 30.3 miles/48.7 km
  • Lahaina Sugar Cane Train Station - 17 min drive
  • Area shuttle
  • Free beach shuttle

Restaurants

  • Sansei Seafood Restaurant & Sushi Bar - 5 min walk
  • The Banyan Tree - 10 min walk
  • The Gazebo Restaurant - 4 min drive
  • Sea House Restaurant - 4 min drive
  • Merriman's Maui - 4 min drive

About this property

The Ritz-Carlton Maui, Kapalua

At The Ritz-Carlton Maui, Kapalua, you can spend time at the beach enjoying cabanas, beach umbrellas and beachside drinks, plus you'll be 1.2 mi (2 km) from Napili Bay. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. The Banyan Tree, one of 6 restaurants, serves seafood and is open for dinner. Other highlights at this luxurious resort include 3 bars/lounges, a golf course and a poolside bar. Fellow travellers say good things about the helpful staff and beach.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

At a glance

Hotel size

  • 463 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 45 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • 6 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Ecotours
  • Snorkelling
  • Surfing/body boarding
  • Evening entertainment
  • Shopping
  • Beach access
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby
  • Whale watching nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (200000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach cabanas (surcharge)
  • Free beach shuttle
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Art gallery on site
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 65-inch Smart TV
  • Premium cable channels
  • Netflix
  • Films for purchase

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished lanai

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Composting
  • Mobile key entry

Special features

Spa

The Waihua Spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Dining

The Banyan Tree – This poolside restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe – This café serves breakfast, lunch and light fare. Open daily.
Burger Shack – This beach family restaurant specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe – This poolside café specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 46.97 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Fitness centre access
    • Sporting facilities or equipment
    • Shuttle service
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 50 for adults and USD 25 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 150 (subject to availability)

Parking

  • Valet parking costs USD 45 per day

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Children under 17 years old are not allowed in the health club or fitness facility without adult supervision
  • Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and lunch.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

State tax ID – 234409

Also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Lahaina
The Ritz-Carlton Maui, Kapalua Resort Lahaina

Frequently asked questions

Does The Ritz-Carlton Maui, Kapalua offer free cancellation for a full refund?
Yes, The Ritz-Carlton Maui, Kapalua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton Maui, Kapalua?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Maui, Kapalua on 1 Feb 2023 start from AU$1,569, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton Maui, Kapalua?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton Maui, Kapalua?
Yes, there are 3 outdoor pools and a children's pool. Guests have 24-hour pool access.
Are pets allowed at The Ritz-Carlton Maui, Kapalua?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ritz-Carlton Maui, Kapalua?
Yes. Valet parking costs USD 45 per day. Electric car charging is available.
What are the check-in and check-out times at The Ritz-Carlton Maui, Kapalua?
You can check in from 4 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 150 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at The Ritz-Carlton Maui, Kapalua and nearby?
Have fun with on-site activities such as snorkelling and surfing, and practise your swing on the golf course. Additional recreation on-site includes aerobics , basketball and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. The Ritz-Carlton Maui, Kapalua also has 3 bars, a 24-hour fitness centre and a sauna, as well as beach cabanas and a garden.
Are there restaurants at or near The Ritz-Carlton Maui, Kapalua?
Yes, there are 6 on-site restaurants, featuring al fresco dining, seafood and garden views. Nearby restaurants include Sansei Seafood Restaurant & Sushi Bar (5-min walk), The Banyan Tree (10-min walk) and Maui Brewing Company (2.9 mi).
Does The Ritz-Carlton Maui, Kapalua have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Ritz-Carlton Maui, Kapalua have any outdoor private spaces?
Yes, every room features a furnished lanai.
What's the area around The Ritz-Carlton Maui, Kapalua like?
The Ritz-Carlton Maui, Kapalua is a short 10-minute drive from Kapalua, HI (JHM-West Maui) and 9 minutes' walk from West Maui Mountains. The local area is walkable and popular for its beaches.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

One night at the Ritz
We did one night here before heading to the hotel booked for a conference. The property is gorgeous, every staff member we wer so so very friendly. Our room overlooked the pool area with a nice patio. We ordered room service for dinner- fabulous set and the food was delicious! We also checked out the drogons test at the edge of the property. It was very neat to see the reaction between water and lava. It also had some great views!!!
Pan seared chicken
View from our room
View from drogons teeth
Dragons teeth
Weslei Anne, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Yougnshin Lisa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

zhiqiang, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeffrey, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

We really enjoyed our stay and we will be back
Roslynn, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lindsay, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are just phenomenal - from check-in to housekeeping to valets to poolside. They were kind and always helpful. The hotel room was LOVELY and spacious and cool. It was always a joy to come back to it every day after our adventures. I would recommend a few improvements: 1. Rent boogie boards at the beach concierge. 2. Keep the casual dining open longer - like the grab and go until 6 or 7 pm; and the lounge until 10 pm. The Banyan Tree was great, but once was enough. Would have preferred more casual options nearby. The other two restaurants near the property were booked early. 3. Though the facility is older, the room and hallway renovations make it feel newer. However, the lobby restrooms need some work. Overall, a great stay full of great people and a restful, relaxing time at the pools, beaches and in the room.
Laura, 5-night family trip
Verified Expedia guest review

6/10 Good

Hotel was nice. Pool was cold in November. Food and drinks were good. But expensive. Amazing gulf course.
Julia, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good
Rigoberto, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was my fourth time at this property. It is beautiful and the service is incredible. The surrounding area is great, with beautiful trail walks right at your doorstep and close proximity to several great restaurants. My only negative comments are these: given how expensive this property is, it is ridiculous and kind of tacky to be charging to use a beach chair and umbrella. I have stayed at several 5 star beach resorts, and this was the first time I experienced this. The resort already charges a resort fee, beach chairs and umbrellas should not cost more. You should also be able to order food and drinks to the beach as is the case at several other beach resorts. And second, this hotel used to have the option to self-park instead of valet. They should bring that back. It is inconvenient and expensive to have to valet your car everyday, especially when you are coming in and out. Aside from these two things we thoroughly enjoyed our stay and plan to come back.
Melissa, 6-night romance trip
Verified Expedia guest review