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Palais Sheherazade & Spa

Luxury riad with spa, near Blue Gate

  • Free continental breakfast and free WiFi
From
A$229

Image gallery

  • Indoor/Outdoor Pool
  • Indoor/Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Indoor/Outdoor Pool
Indoor/Outdoor Pool. Image 1 of 69.
1 / 69Indoor/Outdoor Pool
23 Arsat Beniss Douh, Medina, Fes, 30200, Morocco
7.6.Good.
  • The hotel is unique in the sense that it’s an old palace. But because it was original,…

    Aug. 29, 2019

  • Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full…

    Jul. 20, 2019

See all 25 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 24 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace

Feel at home

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Fes El Bali
  • Blue Gate - 8 min walk
  • Der Batha Museum - 6 min walk
  • Medersa Bou-Inania - 8 min walk
  • Place Bou Jeloud - 11 min walk
  • Parc Jnane Sbile - 14 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Senior Suite
  • Ambassador Suite
  • Suite Vizir
  • Royal Suite

What’s around

Landmarks

  • In Fes El Bali
  • Blue Gate - 8 min walk
  • Der Batha Museum - 6 min walk
  • Medersa Bou-Inania - 8 min walk
  • Place Bou Jeloud - 11 min walk
  • Parc Jnane Sbile - 14 min walk
  • Place R'cif - 14 min walk
  • Al Attarine Madrasa - 15 min walk
  • Nejjarin Fondouk - 15 min walk
  • Kairaouine Mosque - 15 min walk
  • University of Al Quaraouiyine - 15 min walk

Getting around

  • Fes (FEZ-Saiss) - 32 min drive
  • Fes Station - 9 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
map
See on map
23 Arsat Beniss Douh, Medina, Fes, 30200, Morocco

At a glance

Size

  • 24 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 8:00 AM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*
  • Train station pick-up (available 24 hours)*

Parking

  • Onsite self parking (MAD 20 per day)
  • Onsite parking limited
*See small print for additional details or extra charges

At the property

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Outdoor pool
  • Full-service spa
  • Steam room

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library

Languages Spoken

  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the riad's full-service spa, SSPA FES ANNE SEMONIN. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Gastronomique marocain - This restaurant specializes in Moroccan cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Small print

Also known as

  • Palais Sheherazade Hotel Fes
  • Palais Sheherazade Hotel
  • Palais Sheherazade Fes
  • Palais Sheherazade
  • Riad Sheherazade Hotel Fes
  • Riad Sheherazade Fes
  • Palais Sheherazade & Spa Fes
  • Palais Sheherazade & Spa Riad
  • Palais Sheherazade & Spa Riad Fes

Optional extras

Self parking costs MAD 20 per day

Airport shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MAD 41 per person, per night
  • Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Palais Sheherazade & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MAD 20 per day. Parking spots may be limited.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 8:00 AM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Moroccan cuisine. Nearby restaurants include La Maison Bleue (5-min walk), Chez hakim (7-min walk), and Le Coin des Artistes (7-min walk).
  • Yes, an airport shuttle is available.
  • Palais Sheherazade & Spa has a spa and an outdoor pool, as well as a steam room and a garden.
7.6.Good.
  • 4.0.Fair

    Sheherazade scam

    Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive

    scott, 2 night romance trip, Jun. 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved it! Everything was wonderful! Amazing staff!

    3 night trip, Apr. 9, 2019

    Verified Expedia guest review

  • 6.0.Good

    We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.

    2 night trip with friends, Mar. 29, 2019

    Verified Expedia guest review

  • 2.0.Poor

    50th Birthday Nightmare !

    From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .

    Sarah, 7 night trip with friends, Mar. 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Oasis of peace

    An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.

    Frank, 3 night trip with friends, Sep. 18, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Beautiful Ryad! The staff was very friendly and helpful.

    M&S, 1 night trip, Sep. 6, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Les mille et une nuits existent...

    Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...

    Thomas, 2 night family trip, Oct. 13, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組(8名と2名)から少し離れたところに座ろうとした。すると2名席は8名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。 理解に苦しむ。

    hisshii, 3 night trip, May 1, 2019

    Verified Expedia guest review

  • 4.0.Fair

    hôtel dépassé piscine froide et sale le propriétaire délaisse son établissement il y a mieux dans fez restauration médiocre A EVITER

    5 night trip, Apr. 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Un palacio en una situación inmejorable. Personal atento. Buena cocina.

    Eudald, 2 night trip, Apr. 6, 2019

    Verified Expedia guest review

See all 25 reviews