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Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Exterior
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4.0 star property
4-star Tung Chung hotel with 3 restaurants, connected to a shopping centre

8.4/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
The price is AU$205
Price available on 3/4/2023
Map
51 Man Tung Road, Tung Chung, 0

Guests rated this location 8.6/10 - Excellent

Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Breakfast available
  • Free airport shuttle
  • Fitness centre
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • 7 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • Hong Kong Disneyland - 17 min drive
  • Victoria Harbour - 36 min drive

Getting around

  • Hong Kong International Airport (HKG) - 8 min drive
  • Macau (MFM-Macau Intl.) - 59 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 64 min drive
  • Hong Kong Airport Station - 8 min drive
  • Hong Kong AsiaWorld Expo Station - 9 min drive
  • Hong Kong Tung Chung Station - 13 min walk
  • Free airport shuttle

Restaurants

  • Taste - 16 min walk
  • 麥當勞 - 16 min walk
  • 太平洋咖啡 - 10 min walk
  • Kyo Watami 饗和民 - 11 min walk
  • Outback Steakhouse - 15 min walk
Map

About this property

Novotel Citygate Hong Kong

Located only 3 mi (4.9 km) from the airport, Novotel Citygate Hong Kong offers a free shuttle (available at scheduled times). The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Essence, one of 3 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a children's pool. The pool and location get great marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 440 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • On-site self-parking (HKD 250 per day)
  • On-site valet parking (HKD 250 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 6 AM to 11:30 PM

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • 7 meeting rooms
  • Computer station
  • Conference space (4790 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre on-site
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Dining

Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: HKD 800.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 140 to 206.8 for adults and HKD 103.4 to 103.4 for children

Renovations and closures

The following facilities or services will be unavailable from February 21 2023 to March 31 2023 (dates subject to change):
  • One of the bars/lounges
The following facilities are closed seasonally each year. They will be closed from 1 January to 31 March:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 550.0 per day

Parking

  • Self-parking costs HKD 250 per day
  • Valet parking costs HKD 250 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • The seasonal pool is open from April to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property accepts credit cards and cash.</p>

Also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong offer free cancellation for a full refund?
Yes, Novotel Citygate Hong Kong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Citygate Hong Kong?
As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at Novotel Citygate Hong Kong on 3 Apr 2023 start from AU$205, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Citygate Hong Kong?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Citygate Hong Kong?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Novotel Citygate Hong Kong?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Citygate Hong Kong?
Yes. Self-parking costs HKD 250 per day. Valet parking costs HKD 250 per day.
Is an airport shuttle service offered by Novotel Citygate Hong Kong?
Yes, a free airport shuttle is available from 6 AM to 11:30 PM at scheduled times.
What are the check-in and check-out times at Novotel Citygate Hong Kong?
You can check in from 2 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel Citygate Hong Kong and nearby?
Novotel Citygate Hong Kong has a seasonal outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Novotel Citygate Hong Kong?
Yes, there are 3 on-site restaurants, featuring international cuisine.
What's the area around Novotel Citygate Hong Kong like?
Novotel Citygate Hong Kong is a short 8-minute drive from Hong Kong International Airport (HKG) and 8 minutes' walk from Tung Chung New Development Ferry Pier. Travellers give top marks for the hotel's prime location.

Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Shun Fa, 4-night trip
Verified Hotels.com guest review

8/10 Very good

nice place
The hotel was great except for a few minor things. The door was very hard to open and it did not close by it's self I had to push it shut or an alarm would go off. Also, The drain in the shower would drain very slowly allowing for it to back up. Neither thing was a major issue but just needed to be repaired.
Scott, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Paula, 1-night trip
Verified Expedia guest review

6/10 Good

Andreas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

YI, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Poor Cleanliness...
I dont know if it is due to peak time during holidays (31-Dec to 2-Jan, 2021), but room cleanliness is extremely poor. Toilet seems not cleaned and was very dirty. The bathroom sink has toothpaste stain left.. Kind of horrible especially during pandemic time.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Small twin beds not fit for family trip
Convenient location. Check-in at 2:30pm but front desk said no room was available and asked us to come back after 1.5 hours (geez…). When we came back at 4pm, they still said no room was ready and they needed another 15 mins…When we finally got into our room, it’s been 4:30pm already. Hotel offered 2-hour late check-out as compensation. Anyway, check-in experience was totally unpleasant. We booked a twin bed room for our 2-night family trip. However the bed was single-sized that couldn’t even accommodate 1 adult plus 1 kid to sleep on. I had terrible sleep time these 2 nights. They should not mention their rooms can accommodate 2 adults and 1 kid, which is totally misleading and wrong information.
Claudia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel location is excellent. There are numerous shops nearby. We had a comfortable stay.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Tik Yee, 1-night trip
Verified Hotels.com guest review