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Grand Mercure The Hills Lodge

Photo gallery for Grand Mercure The Hills Lodge

Exterior
Children’s activities
Property entrance
Superior Queen Room with Balcony | Premium bedding, pillow-top beds, in-room safe, desk
Daily cooked-to-order breakfast for a fee

Overview of Grand Mercure The Hills Lodge

Grand Mercure The Hills Lodge

4.5 star property
Suburban hotel in Castle Hill with spa and restaurant
9.0 out of 10 Superb
9.0/10 Superb

815 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Room service
  • Conference centre
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Castle Hill
  • Westmead Hospital - 13 min drive
  • Qudos Bank Arena - 19 min drive
  • Accor Stadium - 20 min drive
  • Macquarie University - 18 min drive
  • Sydney Showground - 21 min drive

Getting around

  • Sydney Airport (SYD) - 55 min drive
  • Sydney Marayong Station - 8 min drive
  • Sydney Seven Hills Station - 9 min drive
  • Sydney Toongabbie Station - 9 min drive
  • Norwest Station - 15 min walk
  • Hills Showground Station - 23 min walk

Restaurants

  • Zenobia - 9 min walk
  • Beanmeister - 9 min walk
  • Quoi Dining - 15 min walk
  • Castle Hill Tavern - 8 min walk
  • Rydges Norwest Sydney - 8 min walk
Map

About this property

Grand Mercure The Hills Lodge

Adjacent to a golf course, Grand Mercure The Hills Lodge is a great choice for a stay in Sydney. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and Nobles Restaurant and Bar serves breakfast and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a seasonal outdoor pool. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is close by: Norwest Station is only 15 minutes on foot.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 97 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Free use of nearby fitness centre
  • Golf lessons nearby
  • Rock climbing nearby

Working away

  • Meeting rooms
  • Conference centre (1937 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1984
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Premium bedding
  • Pillow-top mattress
  • Cot/infant bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open selected days.

Dining

Nobles Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 15 to 50 per person
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.1 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 20 per day
  • Rollaway beds are available for AUD 30.0 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from October to March
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge
Grand Mercure The Hills Hill
Grand Mercure The Hills Lodge Hotel
Grand Mercure The Hills Lodge Castle Hill
Grand Mercure The Hills Lodge Hotel Castle Hill

Frequently asked questions

Does Grand Mercure The Hills Lodge offer free cancellation for a full refund?
Yes, Grand Mercure The Hills Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Mercure The Hills Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure The Hills Lodge?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Grand Mercure The Hills Lodge?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Mercure The Hills Lodge?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Grand Mercure The Hills Lodge?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Grand Mercure The Hills Lodge and nearby?
Have fun with nearby activities such as rock climbing and practise your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a fitness centre. Grand Mercure The Hills Lodge also has a garden.
Are there restaurants at or near Grand Mercure The Hills Lodge?
Yes, there's an on-site restaurant, Nobles Restaurant and Bar.
What's the area around Grand Mercure The Hills Lodge like?
Grand Mercure The Hills Lodge is a short 1-minute walk from Norwest Business Park and 19 minutes' walk from Hillsong Church.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Very good

Carolyn, 2-night trip
Verified Hotels.com guest review

6/10 Good

Kate, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SHARON, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good experience
Good experience for outskirts hotel, stayed one night. Clean and comfortable
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Corinne, 1-night trip
Verified Expedia guest review

2/10 Poor

Nerine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

lucy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a great place to stay
Lee, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

Brad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff, easy parking and convenient for our stay,
Verified Expedia guest review