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Aparthotel

Quay West Suites Melbourne

Luxury aparthotel with indoor pool, near Melbourne Arts Centre

  • Free WiFi
From
A$235

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) - View from room
  • Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) - View from room
  • Indoor Pool
  • Indoor Pool
  • Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) - View from room
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) - View from room. Image 1 of 90.
1 / 90Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) - View from room
26 Southgate Avenue, Melbourne, 3006, VIC, Australia
9.4.Exceptional.
  • Amazing location, great facilities, everything we could of asked for!!

    Jul. 30, 2021

  • Parking a little tight. Room clean and quiet

    Jul. 21, 2021

See all 259 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Social distancing measures are in place
  • Contactless check-in is available

Guests rated location

Walkable
Dining options
Safe
Shopping
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 109 apartments
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • Fitness center

Feel at home

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Cookware, dishware and utensils
  • Microwave
  • Connecting/adjoining rooms available
  • Separate sitting area

What’s around

  • In Melbourne Central Business District
  • Melbourne Arts Centre - 3 min walk
  • National Gallery of Victoria - 5 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Melbourne Convention and Exhibition Centre - 14 min walk
  • Crown Casino and Entertainment Complex - 14 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Suite, 1 Bedroom, Balcony, City View (Floors 4-9, Kitchen)
  • Deluxe Apartment, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)
  • Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)
  • Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)
  • Studio, Kitchenette (Floors 4-15)
  • Studio, 1 Queen Bed, Kitchenette (Floors 4-15)
  • Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen)
  • Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)
  • Superior Apartment, 2 Bedrooms, Balcony (Floors 4-19, Kitchen)
  • Premium Apartment, 2 Bedrooms, Balcony (Floors 16-26, Kitchen)

What’s around

Landmarks

  • In Melbourne Central Business District
  • Melbourne Arts Centre - 3 min walk
  • National Gallery of Victoria - 5 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Melbourne Convention and Exhibition Centre - 14 min walk
  • Crown Casino and Entertainment Complex - 14 min walk
  • Rod Laver Arena - 16 min walk
  • Melbourne Cricket Ground - 19 min walk
  • Princess Theatre - 20 min walk
  • Royal Botanic Gardens - 22 min walk

Getting around

  • Melbourne Airport (MEL) - 22 min drive
  • Melbourne, VIC (MEB-Essendon) - 18 min drive
  • Avalon Airport (AVV) - 40 min drive
  • Flinders Street Station - 5 min walk
  • Southern Cross Station - 22 min walk
  • Spotswood Station - 9 min drive
  • Melbourne Central Station - 18 min walk
  • Parliament Station - 19 min walk
  • Jolimont Station - 23 min walk
  • Airport shuttle (surcharge)
map
See on map
26 Southgate Avenue, Melbourne, 3006, VIC, Australia

At a glance

Size

  • 109 apartments
  • Arranged over 26 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Secured covered onsite self parking (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
*See fees & policies for additional details or extra charges

The manager

Speaks: Chinese, Croatian, English, French, German, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Norwegian, Polish, Portuguese, Serbian, Spanish, Thai, Vietnamese

At the aparthotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Number of spa tubs - 1
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Fireplace in lobby

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • Croatian
  • English
  • French
  • German
  • Greek
  • Hindi
  • Indonesian
  • Italian
  • Korean
  • Maltese
  • Norwegian
  • Polish
  • Portuguese
  • Serbian
  • Spanish
  • Thai
  • Vietnamese

In the apartment

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave
  • Cookware, dishware and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Jarrah Bar & Terrace - This bar specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 18 and AUD 30 for adults, and AUD 15 and AUD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 15 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for AUD 80.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs AUD 35 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank
  • Quay West Suites Melbourne
  • Quay West Suites
  • Quay West Suites Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Quay West Suites Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 35 per day. Onsite parking includes off-street options.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, Jarrah Bar & Terrace offers alfresco dining and local cuisine. Nearby restaurants include Ponyfish Island (3-min walk), Belgian Beer Cafe (4-min walk), and Riverland (4-min walk).
  • Yes, an airport shuttle is available. The charge is AUD 15 per person one-way.
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Quay West Suites Melbourne also has a sauna and a fitness center.
9.4.Exceptional.
  • 8.0.Very good

    Advertisement said that room service was available wich was one of the main reasons I booked this room. When I called for room service I was told it wasn't available (apart from mini-bar items). Smart TV internet service wasn't working. Staff unhelpful with comments such as 'some of our smart tvs aren't smart'. Water tap in the gym was barely flowing. Not a pleasant experience when trying to get a drink! The facilities themselves were nice, reception staff very pleasant, and I got what I needed which was a quiet break away. Just wish the little things were in better order.

    2 night trip, Jun. 20, 2021

    Verified Lastminute guest review

  • 10.0.Exceptional

    Great location excellent service amazing views, beautiful room with everything you need

    1 night romance trip, May 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had a very relaxing and comfortable stay. Hotel is perfectly located with all needs catered for. Would definitely book again

    1 night romance trip, May 21, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    2 night family trip, May 20, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Excellent location

    1 night romance trip, May 16, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Perfect family accommodation

    We stayed in a 3 bedroom suite overlooking the Yarra river. Excellent space and views. The staff are friendly and helpful. We thoroughly enjoyed and loved our stay.

    Rhodora, 1 night family trip, May 7, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Disappointing stay

    This was our first time back at Quay West Suites after about 2.5 years, and we were really looking forward to coming back as we have stayed many times at this hotel.We were very disappointed with our river view room which was blocked by the Southgate building and I don’t know how many air conditioner outdoor unit, the noise on our balcony was so loud it was very unpleasant to sit outside. Breakfast was a complete disaster, we ordered and got our coffee straight away, but we sat and watched many other couples and people who came in after us get there breakfasts. We decided we had waited way to long and went to ask, the woman behind the counter said, yes I know, I had forgotten to put your order in, she didn’t even come to tell us this we had to go ask. Very poor customer service by the woman. When checking out the lady in reception had seen what happened in the restaurant and couldn’t apologise enough and compensated us which was really nice of her. Really was looking forward to this stay for my birthday but was really disappointed 😔

    Heather, 1 night trip, Apr. 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The location is great. The room we stayed (2 bedroom unit) was spacious and clean. The reception staff was welcoming.

    1 night trip with friends, Apr. 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic city stay at Quay west

    Perfect location for exploring the arcades, laneways and gardens in Melbourne. Very comfortable and spacious room with balcony view. Fabulous restaurants close by. Will be back.

    Lynette, 2 night trip, Apr. 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wedding Stay

    We booked two rooms for our stay, for us and our four children, for our wedding (we stayed separately the night before our wedding and then stayed together in a 3 bedroom apartment after). The rooms were spacious and luxurious - the 3 bedroom apartment was amazing, with 3 balconies and excellent city/river views. Most importantly, we cannot thank the staff enough - they made us feel like VIPs the entire time and our children (aged 6-12 years) loved them. We must mention Malcolm, whose customer service is second to none. Thank you, everyone at Quay West, for such a wonderful stay!

    Amanda, 1 night family trip, Apr. 9, 2021

    Verified Hotels.com guest review

See all 259 reviews