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All properties in Melbourne, Victoria, Australia
1 room, 2 adults

Quay West Suites Melbourne

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Microwave
26 Southgate Avenue, Melbourne, VIC, 3006, Australia

Luxury aparthotel with indoor pool, near Melbourne Arts Centre
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Microwave
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
Room
Great room
Breakfast
Tasty breakfast

Quay West Suites Melbourne

from A$210
  • Superior Suite, 1 Bedroom, Balcony, City View (Floors 4-9, Kitchen)
  • Deluxe Suite, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)
  • Superior Suite, 1 Bedroom, Balcony (Floor 4 - 9, Kitchen)
  • Deluxe Suite, 1 Bedroom, Balcony (Floors 10-15, Kitchen)
  • Studio, Kitchenette (Floor 4 - 15)
  • Studio, 1 Queen Bed (Floor 4-15)
  • Premium Apartment, 2 Bedrooms, Balcony (Floors 16-26, Balcony, Kitchen)
  • Deluxe Suite, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen, Balcony)
  • Superior Suite, 2 Bedrooms, Balcony (Balcony, Kitchen, Floors 4-9)
  • Premium Apartment, 2 Bedrooms, Balcony

What’s around Quay West Suites Melbourne

Landmarks

  • In Melbourne Central Business District
  • Melbourne Arts Centre - 3 min walk
  • Bourke Street Mall - 12 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Melbourne Convention and Exhibition Centre - 14 min walk
  • Crown Casino and Entertainment Complex - 14 min walk
  • Rod Laver Arena - 16 min walk
  • Melbourne Central - 16 min walk

Getting around

  • Tullamarine Airport (MEL) - 28 min drive
  • Melbourne, VIC (MEB-Essendon) - 24 min drive
  • Avalon Airport (AVV) - 40 min drive
  • Flinders Street Station - 5 min walk
  • Southern Cross Station - 22 min walk
  • Spotswood Station - 9 min drive
  • Melbourne Central Station - 18 min walk
  • Parliament Station - 19 min walk
  • Jolimont Station - 23 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 109 apartments
  • Arranged over 26 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking *

Payment types at the property

* See small print for additional details or extra charges

The manager

The manager

Speaks: Chinese, English, French, German, Italian, Korean, Norwegian, Portuguese, Spanish.

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 4306
  • Conference space size (meters) - 400
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Korean
  • Norwegian
  • Portuguese
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Microwave
  • Cookware, dishware and utensils
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Jarrah Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Quay West Suites Melbourne’s small print

Also known as

  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank
  • Quay West Suites Melbourne
  • Quay West Suites
  • Quay West Suites Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered self parking costs AUD 25 per day with in/out privileges

Rollaway beds are available for AUD 80.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 32.00 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Quay West Suites Melbourne

  • Does Quay West Suites Melbourne offer free cancellation for a full refund?
    Yes, Quay West Suites Melbourne does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Quay West Suites Melbourne?
    Yes. Self parking costs AUD 25 per day.
  • Is there a pool at Quay West Suites Melbourne?
    Yes, there's an indoor pool.
  • Are pets allowed at Quay West Suites Melbourne?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Quay West Suites Melbourne?
    You can check in from 2:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Quay West Suites Melbourne?
    Yes, there's an onsite restaurant that serves local cuisine. Nearby restaurants include Flinders Lane (7-min walk).
  • Is airport shuttle service offered by Quay West Suites Melbourne?
    Yes, an airport shuttle is available.

Recent reviews

Superb 9.2 From 368 reviews

Exceptional 10.0
I really did have a lovely stay. The service was amazing and although everything was really clean, there were areas that were permanently stained and need to be replaced. For example the toilet seat and the bench top. For a 5 star hotel this should not be an issue.
au1 night business trip
Exceptional 10.0
Fantastic Stay
Very impressed with all aspects of our stay at Quay West. Reception staff were very friendly and welcoming, especially Rebecca. Housekeeping was great and the breakfast staff were also friendly, courteous and very efficient. Our apartment was well appointed and very pleasant. Would definitely stay again.
ANGELA, au2 night family trip
Exceptional 10.0
Perfect Stay!
Friendly staff and efficient check in with a room upgrade which was a fabulous start to our stay. We were in Melbourne to see Chicago so the location was perfect. A varied and ample selection of breakfast choices. Bed was super comfortable.
Trevor, au1 night trip
Exceptional 10.0
Great location and hotel
Great hotel with excellent service and a great breakfast
Peter, au2 night trip
Exceptional 10.0
Great Hotel
Went to Melbourne with a group of mates to play golf and watch the Presidents Cup. Hotel met and exceeded expectations. Position ideal, rooms clean and had everything, staff fantastic , breakfast and bar very good. A very good venue and a credit to all. Will be back
Mark, au4 night trip with friends
Exceptional 10.0
Can only say it was excellent and excellent service.
Jane, au1 night trip
Good 6.0
Underwhelming & Dated
Underwhelming for a 5-star stay. Room overall was dated, particularly the bathroom with an awkward layout and narrow corner shower. No hair dryer provided in room. Valet parking at $45p/n quite pricey - No 5 minute check-in parking available without being blocked in by other cars in the tight valet drop off. Pool was closed for maintenance/refurbishment during our stay in December which was not communicated to us when booking or by staff at check-in, found out via a poster in the elevator. A less than ideal alternative arrangement was available for customers to use the pool at The Langham, a neighbouring hotel. Our package included the buffet breakfast which was nice however had limited options compared to similarly priced hotels. Breakfast wait staff attentive and friendly. Nice balcony with views of the Yarra and Flinders Street Station with easy access to Southgate shopping and restaurants. Left note on booking that we were celebrating our anniversary, was not acknowledged by staff. Overall a dated apartment/hotel, well below the standard for 5-star accommodation, location and view the only real redeeming factors - Struggle to see how it has such high reviews.
Brendan, au1 night trip
Good 6.0
Air conditioning not working in room
Mliss, au1 night trip
Exceptional 10.0
Complimentary Upgrade
Got an upgrade to a magnificent room.
Andrew, au2 night trip
Exceptional 10.0
Quay West supurv
Great,central location and super friendly staff
Dennis, au6 night romance trip

Quay West Suites Melbourne

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