10/10 Exceptional
25 June 2022
We expected a nice small hotel in a nice small town. However we did not expect the exelent level of service and such class in a very small town.
This place would shine as a star in any city famous for its service industry like Tokyo or Singapore.
Hotel itself is beautifully designed.
Small and cozy, in a great convenient location. The property is absolutly immaculate.
I spent a week in a larger suite with a fireplace. My friend stayed in a regular room. We both loved it.
The place smells amazing too! I even asked if i could buy the fragrance...its custom. Of course.
As is all the beautiful art and decore.
Its a 5 star experience for a minimal price.
We did visit few other high ranking hotels just to see what other options we may consider in the future -- but NOTHING came even close.
The hotel staff was available 24/7. We did have to deal with a delayed flight. Cancelations. Changes in transfers.
The communication with hotel via WhatsApp was flawless.
They handled everything immediately. Day and middle of the night.
Best experience ever.
Thank you for working so hard to make our trip to San Cristobal such memorable experience.
Olivia, 7-night trip with friends
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