The Resort at Governor's Crossing

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Pool
Waterslide
Water park
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Overview of The Resort at Governor's Crossing

The Resort at Governor's Crossing

3.5 star property
Victorian hotel with free water park, near Tanger Outlets

8.8/10 Fabulous

1,020 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchen
  • Non-smoking
Map
225 Collier Drive, Sevierville, TN, 37862
Main amenities
  • Indoor pool and lazy river
  • Free water park
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Spa tub
  • Waterslide
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Kitchen
  • Separate bedroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Titanic Museum - 30 min walk
  • Hatfield and McCoy Dinner Show - 2 min drive
  • Island at Pigeon Forge - 11 min drive
  • LeConte Center At Pigeon Forge - 6 min drive
  • Dollywood's Splash Country - 7 min drive
  • Sevierville Convention Center - 12 min drive
  • Dollywood - 18 min drive
  • Dolly Parton's Stampede Dinner Attraction - 13 min drive
  • Ripley's Aquarium of the Smokies - 20 min drive
  • Anakeesta - 26 min drive
  • Gatlinburg SkyLift Park - 28 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 49 min drive

About this property

The Resort at Governor's Crossing

3.5-star family-friendly hotel
You can look forward to free water park access, a terrace, and a firepit at The Resort at Governor's Crossing. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as mini golf and a playground.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking
  • Barbecue grills, a 24-hour front desk, and smoke-free premises
  • A vending machine, tour/ticket assistance, and express check-in
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at The Resort at Governor's Crossing offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 55-inch flat-screen TVs with digital channels
  • Wardrobes/closets, outdoor play area, and kitchens

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 233 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Playground
  • Pool gate
  • Fence around the pool

What to do

  • Mini golf

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2019
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Free water park
  • Arcade/game room
  • Lazy river
  • Spa tub
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Pool hoist on site

Languages

  • English

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Dining table
  • Paper towels

More

  • Limited housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • The seasonal pool is open from March 03 to October 15
  • Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Governor's Crossing
Governor's Crossing Sevierville
Resort Governor's Crossing
Resort Governor's Crossing Sevierville
The At Governor's Crossing
The Resort at Governor's Crossing Hotel
The Resort at Governor's Crossing Sevierville
The Resort at Governor's Crossing Hotel Sevierville

Frequently asked questions

Does The Resort at Governor's Crossing offer free cancellation for a full refund?
Yes, The Resort at Governor's Crossing does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Resort at Governor's Crossing?
As of 19 Aug. 2022, prices found for a 1-night stay for 2 adults at The Resort at Governor's Crossing on 21 Aug. 2022 start from AU$251, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Resort at Governor's Crossing?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Resort at Governor's Crossing?
Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at The Resort at Governor's Crossing?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Resort at Governor's Crossing?
Yes, there's free self parking.
What are the check-in and check-out times at The Resort at Governor's Crossing?
You can check in from 4:00 PM - midnight. Check-out time is 10:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at The Resort at Governor's Crossing and nearby?
The Resort at Governor's Crossing has a lazy river, a sauna, and a steam room, as well as an arcade and a picnic area.
Are there restaurants at or near The Resort at Governor's Crossing?
Yes. Nearby restaurants include Chick-fil-A (4-min walk), The Roaming Gnome Pub & Eatery (5-min walk), and Texas Roadhouse (5-min walk).
Does The Resort at Governor's Crossing have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.
What's the area around The Resort at Governor's Crossing like?
The Resort at Governor's Crossing is a short 13-minute walk from Tanger Outlets and 6 minutes' walk from Smoky Mountain Palace Theater. Travelers give top marks for the hotel's prime location.

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

STEVEN, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fun place.
Was a great place to stay. Room was clean, pools were fun! Indoor pool didn't feel as clean as outside but was still fun.
Lora, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Melissa, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amber, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chase, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Enjoyed our stay….
Lobby, hallways, and rooms are dated and could use an upgrade. Two bedroom condo was roomy and gave our family of five plenty room to spread out. Pools and grounds were nice and well maintained.
Roman, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Evelyn, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 3-night trip
Verified Hotels.com guest review

6/10 Good

Just okay
Hot tub wasn’t hot. Refrigerator and freezer didn’t get cold enough. No weight machine in fitness room.
Corey, 4-night family trip
Verified Hotels.com guest review