Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Palace Riviera Maya All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • O hotel é excelente. Staffs educados e atenciosos. O all inclusive é perfeito.Os garçons…Nov. 8, 2020
  • AWFUL FOOD. Whoever on here stared food was good let alone edible was totally mistaken.…Oct. 29, 2020

Riu Palace Riviera Maya All Inclusive

  • Junior Suite (U)
  • Junior Suite (Superior)
  • Suite (U)
  • Junior Suite (M)
  • Junior Suite (L)
  • Junior Suite Superior Latam
  • Junior Suite (E)
  • Junior Suite Superior Europe
  • Junior Suite, Garden View (M)
  • Junior Suite (B2C)
  • Junior Suite Superior (B2C)
  • Suite (B2C)
  • Junior Suite, Ocean View (U)
  • Junior Suite, Ocean View (B2C)
  • Junior Suite, Ocean View (L)
  • Suite (M)
  • Suite (L)
  • Junior Suite, Ocean View (E)
  • Suite (E)

What’s around Riu Palace Riviera Maya All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 20 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Playa del Carmen Main Beach - 21 min walk
  • Mamitas Beach Club - 36 min walk
  • Nuestra Senora del Carmen Catholic Church - 30 min walk
  • Playacar Golf Club - 36 min walk
  • Plaza Paraiso - 18 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

At a glance

Key facts

Size

  • 460 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2006
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Riu Palace Riviera Maya All Inclusive’s small print

Also known as

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Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Riu Palace Riviera Maya All Inclusive

  • Does Riu Palace Riviera Maya All Inclusive offer free cancellation for a full refund?
    Yes, Riu Palace Riviera Maya All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Riu Palace Riviera Maya All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Riu Palace Riviera Maya All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Riu Palace Riviera Maya All Inclusive?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Riu Palace Riviera Maya All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Riu Palace Riviera Maya All Inclusive?
    You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM.
  • Are there restaurants at or near Riu Palace Riviera Maya All Inclusive?
    Yes, there are 6 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Perché no (2.2 mi), Doña Aurelia (2.4 mi), and L'Atelier (2.4 mi).

Recent reviews

Fabulous 8.8 From 904 reviews

Exceptional 10.0
Best trip ! Best Experience !
From the time I arrived until the time I left I had a fantastic experience. This was my first all inclusive and I couldn't have enjoyed it anymore! The staff was gracious and welcoming and very helpful every day, all day. I am looking forward to my next trip. The room was fabulous and the bed was very comfortable :)
Danielle, us5 night trip with friends
Exceptional 10.0
El Hotel es muy hermoso, limpio y sobretodo la atención del personal, los meseros son demasiado amables y nos atendieron como reyes. Los del Recepción si son un poco antipáticos y no colaboran mucho con la atención, algunos son muy prepotentes. Pero lo de mas es maravilloso. Me he hospedado en mucho resorts en Playa del Carmen, pero para mi el Mejor es RIU. Volveré sin pensarlo. Espero que los de la Recepción sean mas amables y colaboren mas con los clientes.
Michelle, us4 night trip with friends
Exceptional 10.0
Excellent place to stay. I will absolutely be back. The staff was amazing. The food was delicious. I love it there
Kenny, us6 night trip
Exceptional 10.0
We stayed at the hotel between Aug 18-26, 2020. We were extremely satisfied with the service, including safety guidelines the hotel has been maintaining. All personnel are wearing masks and there are multiple checkpoints (at the dining sites mostly) of your temperature. The hotel is clean and spotless and all the requests were handled in a timely manner. I definitely recommend this property for a safe and comfortable vacation. Food was great! Service at the bar and restaurants were amazing! Service at the beach is exceptional! We hope to be back soon!
Ainur, us8 night family trip
Exceptional 10.0
I was very happy with the property. Very clean property, staff extremely friendly and welcoming, attention to details and witnessed staff taking daily precautions to ensure cleanness and safety from COVID. All staff wore masks, took appropriate measures to keep staff and guests safe. Pool was very nice. The ocean was not as clear as one may imagine due to seasonal seaweed washing up. However, it was warm and doable. The buffet did not disappoint. There are good other options for food options at restaurants. You do not go hungry. Definitely recommend to families, couples, or with friends.
Hanine, us6 night trip
Very good 8.0
It was a wonderful service and stay, only one thing if you have little ones , the kids pool Is very tiny , and kids club no so big.... so if you are looking for a kids friendly hotel , maybe another one will be more fun for your kids, anyway we have a great stay !
Sofia, us4 night family trip
Good 6.0
I have stayed in many Riu Hotels, however this one time I didn’t have a good experience. We stayed at Riu for a whole week, we booked a suite, the minute we walked in we smelled a very strong smell of humidity, the level of humidity in the room was horrible the blankets and pillows where all wet from the humidity. When I went to the reception to ask for a humidifier they told me they didn’t have one. They gave me the option to move to another room I went to see it and same problem the room was just as humid as the other one. Also the AC unit didn’t cool properly. I was told by someone in the hotel that the rooms are humid because the hotel was closed for 3 months with out any ventilation. My parents had the same problem in their room Humid and ac unit not working properly. I was very disappointed And won’t be staying at this hotel again.
Ley, us8 night family trip
Poor 2.0
Skip ot.
This hotel was disappointing. Food was terrible. AC was hit and miss. Fan made noise all night. No room service. Resort credits are a scam. Asked the hotel multiple times prior to the for info on available services etc and got no response.
Chris, us5 night trip with friends
Very good 8.0
The staff are wonderful. The beach beautiful and Enrique the beach waiter was so great! Everyone works so hard to ensure you have a lovely stay. The room was a little strange-tub in the middle of the room and decor was IKEA style. Missed room service and the bar being closed. Many precautions in place for COVID. The food and choices were the best I have experienced in an all inclusive.
Jennifer, us6 night trip
Very good 8.0
The easy access to the beach from the pool was great as well as the outstanding view of the ocean that could be seen from the pool. Not too many options of bars and the swim up bar was closed! The food was tasty most of the time and the rooms were very clean.
Marta, us3 night romance trip

Riu Palace Riviera Maya All Inclusive