27 Sept 2022
Definitely Not worth the Money
Definitely not worth the money I paid. Have been to much better places and paid less or the same as I paid here. It is in an ideal location for tourists and close to amenities and the view is lovely and facilities are good but the rooms are a huge let down and the service is mediocre at best. I was travelling with a 3 year old and Upon arrival I had 2 suitcases and 3 hand luggages, I had to ask them to help me bring my suitcases up to the room as I couldn’t do it all alone. The breakfast is a waste absolutely no flavour we stuck to bread butter and cereal. I asked them to heat my sons breakfast and I was told “no sorry” until I complained to the duty manager and was not denied again. The shower had mould on skirting. The phone was crackly, the balcony door did not open the chair and the table on balcony were broken. There were no touches of a 4 star facility in the rooms. No bottled water or information on hotel map given upon arrival until I requested. Walls are paper thin I could hear our neighbours “having special cuddles”. The tv Chanel’s are a joke 1 news Chanel that’s it , the remote did not work it was sticky taped together. List goes on but yeah don’t waste your time and money. Check the google reviews it’s very much in line with what I’m saying. Oh also the room aircon is controlled by control room set by staff and we were boiling when we were in there.
Bronwyn, 7-night family trip
Verified Hotels.com guest review