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Mandarin Oriental Tokyo

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Deluxe Room, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, desk
Gift shop
Exterior
2 bars/lounges
Restaurant

Overview of Mandarin Oriental Tokyo

Mandarin Oriental Tokyo

5.0 star property
Luxury hotel with spa, near Tokyo Imperial Palace
9.4 out of 10 Exceptional
9.4/10 Exceptional

290 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Pet-friendly
  • Parking available
  • Internet access
  • Restaurant
  • Air conditioning
The price is AU$1,642
Price available on 30/6/2023
Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
Main amenities
  • Daily housekeeping
  • 9 restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby
  • Health club
  • Valet parking
  • Room service
  • 2 coffee shops/cafes
  • Limo/town car service
  • 24-hour front desk
  • Front desk safe
For families
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Chuo
  • Tokyo International Forum - 22 min walk
  • Tokyo Imperial Palace - 27 min walk
  • Ueno Park - 31 min walk
  • Nippon Budokan - 34 min walk
  • Tokyo Dome - 41 min walk
  • University of Tokyo - 4 min drive
  • Sensō-ji Temple - 5 min drive
  • Tokyo Tower - 5 min drive
  • Tokyo Skytree - 5 min drive
  • Tokyo Midtown - 6 min drive

Getting around

  • Tokyo (HND-Haneda) - 27 min drive
  • Tokyo (NRT-Narita Intl.) - 52 min drive
  • Kanda Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Bakurochou Station - 14 min walk
  • Shinnihombashi Station - 2 min walk
  • Mitsukoshimae Station - 3 min walk
  • Nihombashi Station - 7 min walk

Restaurants

  • CRAFTROCK BREWPUB&LIVE - 1 min walk
  • 王德傳 - 1 min walk
  • ISHIYA NIHONBASHI - 2 min walk
  • 博多ニューコマツ - 2 min walk
  • 千疋屋総本店 フルーツパーラー - 1 min walk
Map

About this property

Mandarin Oriental Tokyo

When you stay at Mandarin Oriental Tokyo, you'll be a short five-minute drive from Tokyo Dome and Tokyo Tower. Guests can grab a bite to eat at one of the 9 restaurants and visit the spa to be pampered with massages, facials or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, a health club and a fitness centre. The helpful staff and bar get good marks from fellow travellers. Public transportation is only a short walk: Shinnihombashi Station is 2 minutes and Mitsukoshimae Station is 3 minutes.

Languages

English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 179 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 2:00 AM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 20
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Pets

  • Pets allowed (dogs only, 1 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • On-site valet parking (JPY 6000 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 9 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Room service
  • Snack bar/deli

What to do

  • Pilates classes

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Wireless Internet access (surcharge) (speed of 25+ Mbps)

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, ザ・スパ・アット・マンダリン・オリエンタル・東京. Services include facials and body treatments.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental Tokyo is listed in the 2021 Condé Nast Traveller Gold List of the world's best places to stay.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • WiFi is available in guest rooms for JPY 1500 per night (rates may vary)
  • WiFi is available in public areas for JPY 1500 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately JPY 8855 for adults and JPY 4428 for children

Renovations and closures

The following facilities or services will be unavailable from June 7 2023 to June 29 2023 (dates subject to change):
  • One of the bars/lounges

Children & extra beds

  • Rollaway beds are available for JPY 10000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of JPY 12650 per accommodation, per night

Parking

  • Valet parking costs JPY 6000 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or hot tub
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
On-site parties or group events are strictly prohibited.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo Hotel
Mandarin Oriental Tokyo Tokyo
Mandarin Oriental Tokyo Hotel Tokyo

Frequently asked questions

Does Mandarin Oriental Tokyo offer free cancellation for a full refund?
Yes, Mandarin Oriental Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Tokyo?
As of 2 June 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental Tokyo on 30 June 2023 start from AU$1,642, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental Tokyo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Mandarin Oriental Tokyo?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lb per pet. There's a charge of JPY 12650 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mandarin Oriental Tokyo?
Yes. Valet parking costs JPY 6000 per day.
What are the check-in and check-out times at Mandarin Oriental Tokyo?
You can check in from 3 PM - 2:00 AM. Check-out time is noon. Express check-out and contactless check-out are available.
What is there to do at Mandarin Oriental Tokyo and nearby?
On-site recreation at Mandarin Oriental Tokyo includes pilates. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a health club. Mandarin Oriental Tokyo also has spa services.
Are there restaurants at or near Mandarin Oriental Tokyo?
Yes, there are 9 on-site restaurants.
What's the area around Mandarin Oriental Tokyo like?
Mandarin Oriental Tokyo is in Chuo, a short 2-minute walk from Shinnihombashi Station and 17 minutes' walk from Marunouchi Building. Travellers say that this hotel is in a good location.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Bryan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mr R A, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Greg, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels I have stayed at. Excellent service, friendly and very professional. Rooms are big and equipped with everything one would need. Maintained very well
Barak, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, great food, great location. My favorite Tokyo hotel.
Amanda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel! Great restaurants!
Amanda, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect. The concierge in particular was exemplary!
Nicholas, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Management greed spoilt a potentially amazing stay
As you would expect with a 5-star hotel, everything is very luxurious, and the stay was mainly OK. However, a few things let down the visit, which came down to the hotel's management's greed. 1) The suite rooms cost $1500+ a night, yet they still charge you $7 for WiFi. They provide a slow "complimentary" service, but it's insane that a hotel that tries to build an image as the pinnacle of luxury would be so petty and ask you to pay for regular speed WiFi in 2021. Pathetic. 2) Having stayed at the Mandarin Oriental in London, I know that the service charge they add to ancillary services isn't unique to Japan. However, what is striking is that none of the service charge is shared with the staff providing the service. In London, 100% of the service charge is given to the staff in addition to their salaries. In Japan, it is added as additional revenue for the company. This purely comes down to greed because operationally, there is no reason why they can share this money with their employees. It tells me they value their Japanese employees less than their British ones. The Mandarin will provide you with a luxurious stay but will squeeze every penny from you and their staff in the process. I want to leave a 5-star review and come back, but their greedy philosophy has left a sour taste in my mouth. I doubt they will change, but if you want to avoid the same experience, I suggest looking for a different 5-star hotel - which there are plenty.
Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Herzel, 1-night trip
Verified Expedia guest review

8/10 Very good

Location is very good and convenient. Room size is reasonable however lack of drawers for unpack and use.
Kimiko, 1-night trip
Verified Expedia guest review