Yours Truly

An excellent stay great Hotel in great location. Highly recommend. Friendly staff with all amenities being first class. Could not do better in Munich

Staff very helpful and friendly Room as noisy, though the hotel offered to relocate us to another room

Fantastic hotel in a nice location. Very central and within walking distance to everywhere we needed to get to.

Booked this hotel for family members during Christmas time. Their flight was cancelled due to airport delays in London. Expedia tried to contact hotel to request room cancellation but no management working during holiday period. This was the first frustration as a hotel is part of hospitality, not having a manger on duty who could make decisions was quite strange. The following morning, there was one knock on the door and without any pause, housekeeping barged into the room while still in bed unclothed! After staying the following night at family home nearby after a long dinner, we returned to hotel in the morning to find that all of our belongings had been bagged up and put into the lost and found in a large bag even though we were still checked into the room! Hotel did not take any responsibility as manager was on holiday. A week later we received an email only suggested we could get an upgrade to our room should we stay there in the future. Needless to say this will NOT be happening. Would recommend you avoid this hotel due to lack of service, and poorly trained staff. We have stayed in hundreds of hotels and this was by far one of the worst experiences we've had while travelling. Imagine coming back to your room to find your belongings missing!

Great hotel perfect location. Food and bar are gems!! Room was pleasant, bathroom was near and spacious. On the downsize street noise - tram ( try and get the rooms on the mall side) Nothing major though ( you can muffle it out with aircon on)

Great position and the staff were wonderful. Nothing was too much trouble.

Nice hotel in great location, good sized rooms nice bathroom

The hotel was excellent. We had a great time. Service was good. Room was clean and comfortable.

Nicely located with easy access to shops, historical sites, transportation and the like. Rating is down a little as I had just come from Berlin and paid less for a superior place. Staff were friendly, attentive and helpful.

The location is fabulous - close to the city railway station and to Marienplatz. We stayed 5 nights and the only thing in the negative would be the constant sirens given the police station is close by as well. The only comment I would make about the hotel itself is that if breakfast is not included in your room, it is very expensive. We only breakfasted there once and when we saw the cost, decided to only have coffee and a croissant. There is however, many options just outside of the hotel for a great coffee. I would definitely stay again.