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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Connecting/adjoining rooms available
  • Free WiFi
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 14 restaurants and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Trashy place, way too expensive for what they offer. Poor quality food and drinks. I…Mar. 28, 2020
  • Everything was great other than the iguanas. Mar. 22, 2020

Grand Palladium Kantenah Resort & Spa All Inclusive

from A$372
  • Deluxe Garden View
  • Junior Suite Garden View
  • Romance Villa Suite Beachfront
  • Deluxe Sigle use Garden View
  • Deluxe Triple Garden View

What’s around Grand Palladium Kantenah Resort & Spa All Inclusive

Landmarks

  • On a private beach
  • Xpu-ha Beach - 2.7 mi / 4.4 km
  • Cenote Cristalino - 4.5 mi / 7.2 km
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • Akumal Beach - 6.6 mi / 10.7 km
  • Half Moon Bay - 7.6 mi / 12.3 km
  • Riviera Maya Golf Club - 8 mi / 12.9 km
  • Aktun Chen - 8 mi / 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

At a glance

Key facts

Size

  • 422 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
Food and drink
  • 14 restaurants
  • 9 bars/lounges
  • 3 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 15
  • Year Built – 2002
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Grand Palladium Kantenah Resort & Spa All Inclusive’s small print

Also known as

  • Grand Palladium Kantenah Resort All Inclusive
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah Resort Spa All Inclusive
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa tub.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium Kantenah Resort & Spa All Inclusive

  • Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium Kantenah Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Grand Palladium Kantenah Resort & Spa All Inclusive currently open?
    This property is closed from May 2 2020 to October 1 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Grand Palladium Kantenah Resort & Spa All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Palladium Kantenah Resort & Spa All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Palladium Kantenah Resort & Spa All Inclusive?
    Yes, there are 9 outdoor pools.
  • Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Palladium Kantenah Resort & Spa All Inclusive?
    You can check in from 3 PM to midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Grand Palladium Kantenah Resort & Spa All Inclusive?
    Yes, there are 14 onsite restaurants. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Royal Grill (3.5 mi), and Paparazzi (6.3 mi).
  • What is there to do near Grand Palladium Kantenah Resort & Spa All Inclusive?
    Recommended spots to visit include Xpu-ha Beach (2.7 mi) and Cenote Cristalino (4.5 mi), along with Puerto Aventuras Marina (6.3 mi) and Akumal Beach (6.6 mi).

Recent reviews

Very good 8.4 From 166 reviews

Good 6.0
If you like staying at a cookie cutter hotel (think Las Vegas) this place is for you. It is full of tourists and there are lots of families. Not a place I would recommend if you are going with friends or for a romantic getaway. As it is an all inclusive do not expect amazing food either, food and drinks were regular, nothing out of the ordinary. The room was ok and spacious, but it smelled like mold and my allergies flared up. It was also very noisy with lots of kids running around.
MG, us3 night romance trip
Very good 8.0
Great variety of restaurants, pools and beach access.
Jasmin, ca4 night romance trip
Poor 2.0
The property itself is beautiful so you can tell it was ONCE a five star resort. But don’t be fooled as I was. We came 4 years ago and loved it. Our return trip was terrible. Everything is declining. Food is inedible (25 trips to Mexico all inclusives worst food)
TokiRooK, us6 night family trip
Exceptional 10.0
Great resort. Our first room wasn’t great so we upgraded to TRS and it was stunning! If you’re going to book I would recommend TRS right away!
Mike, us7 night family trip
Good 6.0
Nature surrounding is beautiful. Food is very repetitive. Beach if shady. Sea floor is full of rocks and very shallow.
Jesmy, us8 night family trip
Exceptional 10.0
The reception and other staff were all very kind. Also food & drink were very delicious and satisfying!
Hiro, us4 night romance trip
Good 6.0
The resort was clean and well taken care of. The bar service was good, but also fair in making sure everybody got served ( I tipped around $200 USD to the staff at the hotel over the course of about 5 days, and it mostly didn't impact service, they took care of everyone equally). Espresso drinks are easily had from almost everywhere on the resort, which I also found impressive. Negatives would be the pools close at 6 pm for cleaning regardless of what the website says. They keep one adult pool open but that didn't help us as we had 5 children in our group, who often were just getting back from day trips around the time the pools were closing. The food quality wasn't good, but most frustrating was the extraordinary wait times at any of the restaurants on the resort. It was a solid 15 - 20 minutes to get seated at the buffet any time of day, even though it would be half empty. For the other restaurants, an hour or more to get seated, usually when half of the restaurant was empty. This was for the restaurants that don't allow reservations. Once you got seated it would then be another hour to actually get your food. Because we had so many small children with, it made for a painful evening ritual to try and get everyone fed, and then with subpar food. The staff did seem to care and overall it was a good experience, but the food waiting issues I haven't seen at any other all inclusive resort, and I've been to at least a dozen of them.
us5 night romance trip
Good 6.0
We have been to this resort a few years ago and my wife wanted to return because she enjoyed it. The resort has changed, no more robes and slippers in the room, and the rooms require some serious maintenance. Our sink drain would not stay up so we had to pull the drain out in order to use the sink, you would think room staff would address this but never did. We had to constantly request enough towels for three people and our coffee supplies were never restocked, I had to chase down room staff for cream and sugar. Another issue was the glass brick windows in the bathroom could be clearly seen thru from the outside walkway, my wife had me go out and I could clearly see her in the bathroom waving at me.we had to cover it with tape and the laundy bag. the restaurants have gone down because a lot of the food was lukewarm and their was not much variety. A lot of the same stuff everyday (I don't think I ever saw a non burnt piece of bacon while there) The staff was great but the quality has gone down. My wife couldn't wait to get to the El Dorodo restaurant to get their short rib dinner because we used to love it. This time it was very mushy and my wife and son couldn't eat it. The resort is kept clean and the beaches were decent, but we couldn't get over the amount of cats on the resort. Every day we would walk by hundreds of cats on the property. i.e restaurants, lobby paths to buildings. I have never seen so many cats in my life on a resort, it doesn't help that guest feed them
us6 night family trip
Exceptional 10.0
Excellent vacation destination. Great food. Friendly hosts. Would highly recommend.
Jeff, ca6 night family trip
Exceptional 10.0
The in-resort transportation was excellent wait times were minimum. The Buffets and A La Carte restaurants were excellent. Our favorite was The Chang Thai.
Neal, ca7 night trip with friends

Grand Palladium Kantenah Resort & Spa All Inclusive

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