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Serenity Comfort Hotel

Photo gallery for Serenity Comfort Hotel

Front of property
Indoor pool
Business Triple Room | Premium bedding, desk, laptop workspace, free WiFi
Business Triple Room | Premium bedding, desk, laptop workspace, free WiFi
Business Triple Room | Premium bedding, desk, laptop workspace, free WiFi

Overview of Serenity Comfort Hotel

Serenity Comfort Hotel

Istanbul hotel with indoor pool and restaurant

8.4/10 Very good

76 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Peyami Safa Cd. 16, Istanbul, Istanbul, 34218

Room options

About this area

What's nearby

  • In Bagcilar
  • Mall of Istanbul - 44 min walk
  • Grand Bazaar - 36 min drive
  • Egyptian Bazaar - 37 min drive
  • Galata Tower - 40 min drive
  • Istiklal Avenue - 38 min drive
  • Topkapi Palace - 58 min drive
  • Bosphorus Bridge - 48 min drive
  • Dolmabahce Palace - 41 min drive
  • Taksim Square - 44 min drive
  • Sultanahmet Square - 40 min drive

Getting around

  • Istanbul (IST) - 31 min drive
  • Sabiha Gokcen International Airport (SAW) - 66 min drive
  • Bahariye Station - 5 min drive
  • Giyimkent-Tekstilkent Station - 5 min drive
  • ISTOC Station - 29 min walk
  • Mahmutbey Station - 15 min walk
  • Yeni Mahalle Subway Station - 21 min walk

Restaurants

  • Parkmangal - 14 min walk
  • Mevzubahis Çiğköfte - 14 min walk
  • Seraf Restaurant - 15 min walk
  • Lezz-et İskender - 16 min walk
  • Qua - 16 min walk

About this property

Serenity Comfort Hotel

Serenity Comfort Hotel puts you 2.3 mi (3.7 km) from Mall of Istanbul. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, body scrubs or aromatherapy. Other highlights include an indoor pool, a bar/lounge and a snack bar/deli. The property is only a short walk to public transportation: Mahmutbey Station is 15 minutes away.

Languages

Arabic, English, French, German, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certification Program (Turkey)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
On-site PCR COVID-19 testing is available for a EUR 18 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 121 rooms

Arriving/Leaving

  • Check-in time from 12:30 PM until anytime
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, covered on-site valet parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Television in common areas
  • An indoor pool
  • Spa services
  • Massage/treatment rooms

Languages

  • Arabic
  • English
  • French
  • German
  • Russian
  • Turkish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Tuz-Et – On-site restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 7 for adults and EUR 7 for children (approximately)

Children & extra beds

  • Rollaway beds are available for EUR 25.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a EUR 18 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certification Program (Turkey) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

QUA COMFORT HOTEL
Serenity Comfort Hotel Hotel
Serenity Comfort Hotel Istanbul
Serenity Comfort Hotel Hotel Istanbul

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Serenity Comfort Hotel ?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Serenity Comfort Hotel ?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Serenity Comfort Hotel on 8 Feb 2023 start from AU$187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Serenity Comfort Hotel ?
Yes, there's an indoor pool.
Are pets allowed at Serenity Comfort Hotel ?
Sorry, pets aren't allowed.
Is parking offered on site at Serenity Comfort Hotel ?
Yes, there's free valet parking.
What are the check-in and check-out times at Serenity Comfort Hotel ?
You can check in from 12:30 PM - anytime. Check-out time is 12:30 PM. Contactless social distancing and check-out are available.
What is there to do at Serenity Comfort Hotel and nearby?
Serenity Comfort Hotel has an indoor pool and a Turkish bath, as well as spa services.
Are there restaurants at or near Serenity Comfort Hotel ?
Yes, there's an on-site restaurant, Tuz-Et. Nearby restaurants include Parkmangal (14-min walk) and Mevzubahis Çiğköfte (14-min walk).
What's the area around Serenity Comfort Hotel like?
Serenity Comfort Hotel is in Bagcilar, a short 16-minute walk from 212 Istanbul Power Outlet.

Reviews

8.4

Very good

9.3/10

Cleanliness

8.3/10

Staff & service

8.5/10

Amenities

9.1/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Very good

Clean and good location. Staff not too much friendly
Ahmad, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
IOAN, 1-night family trip
Verified Expedia guest review

8/10 Very good

Wisam, 3-night trip
Verified Expedia guest review

4/10 Fair

Sauna not included / bag incident / location
Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
william, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Dogs barking at night,you can open window ,to much noise
Miguel, 9-night trip
Verified Expedia guest review

4/10 Fair

Some of staff don't deal friendly with guests
Jehad, 5-night family trip
Verified Expedia guest review

8/10 Very good

it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Amjad, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Raed
Amazing hotel
Raed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yulia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

bad customer service
Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
kusay, 5-night trip
Verified Hotels.com guest review