Had an unfortunate experience at By The Sea. It did not help that it rained/thunderstormed throughout our entire stay, so we were confined to the hotel grounds, except during daily excursions to the Central Festival mall (very nice mall). Hotel provides free daily shuttle service: drop off at 10:00 am and 1:30 pm, pick up at 2:00 pm and 4:30 pm. Our room had a leaky window that was never fixed, although they tried, they did offer to change our room but there was no point as it was our check out day when they offered. We wanted to take the free shuttle to the Festival Central on check out day at 10:00 AM (to save some money on the very expensive taxi fare) and we were the FIRST to sign up for that particular shuttle. BUT when it came time to board the shuttle the normal 15 person van was unavailable so one of the staff drove a small 6 person SUV and for some reason we were not included in the car, so we were forced to either wait for the car to come back for a second round or call a taxi (as we had a flight to catch, we were forced to call a Taxi) Taxi service is very expensive in this area as the hotel is very far away from everything on the island (the free hotel shuttle to the mall itself took about 30 min). I would NOT recommend this hotel to anyone. Oh and to top it all off, the beach area is covered in trash! Very disappointing :( The only positive things I can say is one of the staff, Pat, was very nice, and hotel staff keeps the hotel clean especially the pool area.