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Sofitel Queenstown Hotel & Spa

Photo gallery for Sofitel Queenstown Hotel & Spa

Exterior
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe

Overview of Sofitel Queenstown Hotel & Spa

UNESCO Sustainable Travel Pledge

Sofitel Queenstown Hotel & Spa

5.0 star property
Mountain hotel in Queenstown City Centre with 2 restaurants and spa

9.4/10 Exceptional

625 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
The price is AU$503
Price available on 8/2/2023
Map
8 Duke Street, Queenstown, 9300

Room options

About this area

What's nearby

  • In Queenstown City Centre

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 9 min drive

Restaurants

  • Minami Jujisei - 2 min walk
  • My Thai Lounge - 2 min walk
  • Tanoshi - 3 min walk
  • Tham Nak Thai - 3 min walk
  • Bespoke Kitchen - 3 min walk

About this property

Sofitel Queenstown Hotel & Spa

A great choice for a stay in Queenstown, Sofitel Queenstown Hotel & Spa is only 4.9 mi (7.8 km) from the airport. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Left Bank Cafe/Bistro, one of 2 restaurants, serves international cuisine. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers love the comfortable beds and location.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 82 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (NZD 50 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Discount at nearby fitness centre
  • Free bikes nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Waterskiing nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (3003 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Piano
  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

So SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. The spa is open daily.

Dining

Left Bank Cafe/Bistro – This fine-dining restaurant specialises in international cuisine.
1789 Wine & Jazz Lounge – This tapas bar specialises in international cuisine. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: NZD 100.00 per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately NZD 42 per person

Children & extra beds

  • Rollaway beds are available for NZD 95.0 per night

Parking

  • Valet parking costs NZD 50 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector and window guards on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

Does Sofitel Queenstown Hotel & Spa offer free cancellation for a full refund?
Yes, Sofitel Queenstown Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sofitel Queenstown Hotel & Spa?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at Sofitel Queenstown Hotel & Spa on 8 Feb 2023 start from AU$503, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sofitel Queenstown Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sofitel Queenstown Hotel & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sofitel Queenstown Hotel & Spa?
Yes. Valet parking costs NZD 50 per day.
What are the check-in and check-out times at Sofitel Queenstown Hotel & Spa?
You can check in starting at 2 PM. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Sofitel Queenstown Hotel & Spa?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (2-min walk) and SKYCITY Wharf Casino (4-min walk) are both nearby.
What is there to do at Sofitel Queenstown Hotel & Spa and nearby?
Have fun with nearby winter activities such as ice skating, cross-country skiing and snowboarding, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.
Are there restaurants at or near Sofitel Queenstown Hotel & Spa?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Ivy & Lola's Kitchen & Bar (4-min walk), Farelli's Trattoria (4-min walk) and Caribe Latin Kitchen (4-min walk).
Does Sofitel Queenstown Hotel & Spa have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Sofitel Queenstown Hotel & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sofitel Queenstown Hotel & Spa like?
Sofitel Queenstown Hotel & Spa is in Queenstown City Centre, a short 9-minute drive from Queenstown (ZQN-Queenstown Intl.) and 6 minutes' walk from Skyline Gondola. Travellers say that the hotel is in a great location.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

1-night trip
Verified Hotels.com guest review

8/10 Very good

It was ok, expectations were significantly higher than actual, for the money. I would call it a 4 star, not 5 star.
David, 7-night trip
Verified Hotels.com guest review

6/10 Good

It's ok, but you can probably find better value.
For the nightly rate, there are better options. This hotel is in a good location, however the parking is expensive, there was a mad juggle to find a room for us at checkin, the room we had, well the balcony had an eye-level view of the street so curtains were closed most of the time, the armchair and leg rest were covered in stains (I refused to use them), all the drawers wouldn't open/close smoothly (it's just age, but for the nightly rate this should be addressed). To top it off, the room we had had just had a new amenities system installed, without the amenties but with stickers plastered all over it with warnings about the glue used. Overall, for the high nightly rate I expected a lot more. The bed was comfy, so that was good, but it was one of the few redeeming features.
Chris, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pretty good!
Shiya, 3-night trip
Verified Expedia guest review

8/10 Very good

James, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Awesome Hotel in great location
Barry, 3-night romance trip
Verified Wotif guest review

10/10 Exceptional

Beautiful welcoming and helpful staff members , the overall decor is lovely and feels like you are in a lovely luxurious escape
Michaela Donna Jean, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice breakfast and bed Very comfortable.
Trang, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it, would not hesitate to go again. Only issue was they were under staffed but unfortunately this is a common theme amongst all of Queenstown’s hotels, restaurants etc. Also disappointed by attitude of some pompous guests!
David, 4-night romance trip
Verified Expedia guest review

6/10 Good

Needs Maintainance and facilities 24 hours room service
Hardeep, 2-night family trip
Verified Expedia guest review