4/10 Fair
13 Jan 2023
Fraudulent Charges
Our stay here was ok. We did not realize the restaurant and bar would not be open. The common area with fireplace was designated a quiet area with no children talking or eating or moving of chairs. The man at the desk was pleasant when we checked in and billed us for the amount we booked for through Hotels.com. Upon check out no one was at reception but we called the phone number listed and they instructed us to leave our key which we did. Upon getting home we looked at our bank account and saw they charged an additional $216 to our credit card. We used this hotel purely to sleep and authorized no additional charges. We have made several phone calls but the person who answers says they're waiting for management to get back to them. We have made multiple calls over multiple days and no answer or refund. We are now forced to dispute this charge with our bank.
The hotel wasn't as we envisioned from it's online description. However we would have been ok with it had they not decided to charge our card fraudulently. You'd be best served to stay away from this establishment. I will update this review if we ever get a response to our phone calls.
Karen
Karen, 2-night family trip
Verified Hotels.com guest review