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Best Western Brook Hotel Norwich

Photo gallery for Best Western Brook Hotel Norwich

Exterior detail
Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of Best Western Brook Hotel Norwich

Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with restaurant, near University of East Anglia
7.4 out of 10 Good
7.4/10 Good

795 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Bar
  • Laundry facilities
Map
2 Barnard Road, Norwich, England, NR5 9JB
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Wedding services
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Bowthorpe
  • University of East Anglia - 6 min drive
  • Norfolk Broads - 7 min drive

Getting around

  • Norwich (NWI-Norwich Intl.) - 14 min drive
  • Spooner Row Station - 15 min drive
  • Norwich Station - 17 min drive
  • Brundall Gardens Station - 18 min drive

Restaurants

  • Sainsbury's Café - 3 min drive
  • Copper Beech - 3 min drive
  • McDonald's - 3 min drive
  • Neptune Fish Bar - 20 min walk
  • UNIO Coffee & Pizza - 6 min drive
Map

About this property

Best Western Brook Hotel Norwich

A great choice for a stay in Norwich, Best Western Brook Hotel Norwich is only 4 mi (6.4 km) from the airport. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Brook Restaurant, which serves breakfast and dinner. A terrace and a garden are other highlights. The convenient parking and comfortable beds get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Brook Bar – This bar specialises in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 10.95 per person

Renovations and closures

This property is closed from 28 September 2022 to 14 September 2024 (dates subject to change).

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich currently open?
This property is closed from 28 September 2022 to 14 September 2024 (dates subject to change).
Does Best Western Brook Hotel Norwich offer free cancellation for a full refund?
Yes, Best Western Brook Hotel Norwich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Best Western Brook Hotel Norwich?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Brook Hotel Norwich?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Brook Hotel Norwich?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Brook Hotel Norwich?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Best Western Brook Hotel Norwich and nearby?
Best Western Brook Hotel Norwich has a picnic area and a garden.
Are there restaurants at or near Best Western Brook Hotel Norwich?
Yes, Brook Restaurant offers international cuisine.

Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.1/10

Amenities

6.9/10

Property conditions & facilities

7.1/10

Eco-friendliness

Reviews

4/10 Fair

Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roger, 1-night trip
Verified Hotels.com guest review

6/10 Good

Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

2-night business trip
Verified Hotels.com guest review

8/10 Very good

Elaine, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa, 2-night business trip
Verified Hotels.com guest review