Guests
All properties in Norwich, England, United Kingdom

Best Western Brook Hotel Norwich

Suburban hotel with restaurant, near University of East Anglia

  • Free WiFi and free parking
From
A$100

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Standard Room, 1 Double Bed, Non Smoking - Guest Room
  • Standard Room, 1 Double Bed, Non Smoking - Guest Room
  • Suite, 1 Queen Bed, Non Smoking - Living Area
  • Suite, 1 Queen Bed, Non Smoking - Living Area
  • Standard Room, 1 Double Bed, Non Smoking - Guest Room
Standard Room, 1 Double Bed, Non Smoking - Guest Room. Image 1 of 50.
1 / 50Standard Room, 1 Double Bed, Non Smoking - Guest Room
2 Barnard Road, Norwich, NR5 9JB, England, United Kingdom
7.4.Good.
  • Sorry to say but this hotel was very disappointing. Dirty wet folded towels in an…

    Oct. 1, 2019

  • Stay here on a regular basis as the location is great for work. Speedy check in and…

    Dec. 1, 2021

See all 324 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Quiet
Convenient
Safe
Dining options
  • Free WiFi
  • Free parking
  • Bathtub

Property highlights

Main amenities

  • 81 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Terrace
  • 24-hour front desk

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Bowthorpe
  • University of East Anglia - 35 min walk
  • Earlham Park - 36 min walk
  • UEA Sportspark - 38 min walk
  • Norwich Theatre Royal - 3.5 mi / 5.6 km
  • The Forum - 3.6 mi / 5.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 3 Single Beds, Non Smoking
  • Standard Room, Multiple Beds, Non Smoking
  • Suite, 1 Queen Bed, Non Smoking

What’s around

Landmarks

  • In Bowthorpe
  • University of East Anglia - 35 min walk
  • Earlham Park - 36 min walk
  • UEA Sportspark - 38 min walk
  • Norwich Theatre Royal - 3.5 mi / 5.6 km
  • The Forum - 3.6 mi / 5.7 km
  • Norwich Cathedral - 4.3 mi / 6.9 km
  • Norwich Riverside Walk - 4.6 mi / 7.4 km
  • Norwich Castle - 4.6 mi / 7.4 km
  • Carrow Road - 5.8 mi / 9.3 km

Getting around

  • Norwich (NWI-Norwich Intl.) - 13 min drive
  • Spooner Row Station - 15 min drive
  • Salhouse Station - 16 min drive
  • Wymondham Station - 18 min drive
map
See on map
2 Barnard Road, Norwich, NR5 9JB, England, United Kingdom

At a glance

Hotel size

  • This hotel has 81 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • Coffee/tea maker

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Brook Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Best Western Brook Hotel Norwich
  • Best Western Brook Hotel
  • Best Western Brook Norwich
  • Best Western Brook
  • Best Brook Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel
  • Best Western Brook Hotel Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel Norwich

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Brook Hotel Norwich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, Brook Restaurant offers international cuisine. Nearby restaurants include The Kings Head (2.1 mi), The Copper Beech (2.1 mi), and Costa (2.4 mi).
  • Best Western Brook Hotel Norwich has a picnic area and a garden.
7.4.Good.
  • 10.0.Exceptional

    Brilliant

    Very nice stay, convenient location and lovely big room. Very comfortable stay - will return again. Friendly staff A++

    Evin, 2 night trip, Nov. 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great stay

    Great stay, good service, comfortable and reasonably priced buffet style breakfast.

    Michael, 1 night business trip, Nov. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    All good

    All good. Would stay again

    Mark, 1 night business trip, Nov. 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Decent budget hotel

    The type of hotel that is 100% adequate for what it is and that’s not meant in a bad way. Conveniently located, reasonably priced, free on site parking, clean. Perfect for a one night mid week stay with our kids.

    David, 1 night family trip, Oct. 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Honest review

    The bed was quite firm ok if you like that, the room was comfortable but the flooring decor and bathroom were very dated and really need a total revamp. I felt like i had gone back to the early eighties tbh !

    1 night trip, Oct. 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Not recommended!

    Very very tired Hotel in need of quite urgently refurbishment. Few staff to manage the whole hotel - urgent cleaning is required in most areas (inside an out) and a full refurbishmen to ensure guests who book with a non refundable payment like I did would consider staying a second time. Carpets in hallways to rooms are disgusting - room 239 smelt damp and generally unclean odour, wall air conditioner/heater didn’t work and room was very cold - a small electric heater was supplied which then smelt of burning dust. Food in restaurant was very poor also - chose to buy a McDonalds breakfast instead of included breakfast after the evening meal of Fries, soggy & smelly Cod, cold shrivelled peas, Tartare sauce with skin on and brown salad leaves!!! Truly revolting and mostly left on the plate. Photos on Hotels.com I would suspect taken many years ago when the rooms were recently decorated and clean…

    Andrew, 1 night business trip, Oct. 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Fine for one night

    Pillows both flat and uncomfortable on both beds, tap and basin pretty useless, as if you didn’t turn tap on very slowly, it hit high side of basin and you got soaked plus surround and floor. Plug sockets not at a good height for access or usb sockets near bed, other side of room. Decoration tired and dated but okay. Someone had there telly extremely loud till gone 12am. Service was great .

    Tracey, 1 night family trip, Sep. 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Large comfortable room helpful reception staff and easy check in.

    Iain, 1 night trip, Sep. 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Brook hotel

    Serivce and food was good .Rooms need up dating and a good clean

    Robert, 3 night family trip, Sep. 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good hotel

    Clean. Rooms a bit noisy sometimes Great breakfast

    Serkan, 2 night trip, Aug. 27, 2021

    Verified Hotels.com guest review

See all 324 reviews