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All properties in Lucerne, Lucerne, Switzerland
1 room, 2 adults

Grand Hotel National

5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars and is displayed on this page as 5.0 stars.
Haldenstrasse 4, Lucerne, LU, 6006, Switzerland

Lakefront hotel with 4 restaurants, near Chapel Bridge
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Fantastic hotel in a great location. Rooms are small but very charming. Service is…Jan. 13, 2020
  • Excellent service! True 5 star hotel with 5 star service! - seasoned European travellers…Oct. 28, 2019

Grand Hotel National

from A$539
  • Standard Room, City View
  • Standard Room, Lake View
  • Junior Suite, Lake View
  • Deluxe Room, Lake View
  • Ritz Suite
  • Classic Double Room, City View
  • Classic Double Room, Lake View

What’s around Grand Hotel National

Landmarks

  • On the waterfront
  • Chapel Bridge - 10 min walk
  • Lion Monument - 7 min walk
  • KKL Lucerne - 11 min walk
  • Swiss Transportation Museum - 21 min walk
  • Grand Casino Lucerne - 2 min walk
  • Hofkirche - 2 min walk
  • Lake Side Promenade - 4 min walk

Getting around

  • Zurich Airport (ZRH) - 56 min drive
  • Lucerne Station - 10 min walk
  • Werftestrasse Luzern Station - 16 min walk
  • Risch Rotkreuz Station - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-3 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets allowed *

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking * on site

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • 24-hour business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1870
  • Lift
  • Terrace
Accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • German

In the room

Home comforts
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Sauna

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Grand Hotel National’s small print

Also known as

  • Grand Hotel National Lucerne
  • Grand Hotel National Hotel
  • Grand Hotel National Lucerne
  • Grand Hotel National Hotel Lucerne
  • Grand Hotel National
  • Grand National Lucerne
  • Grand Hotel Lucerne
  • Hotel Grand National
  • Hotel National
  • Grand Hotel Lucerne

Policies

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

Self parking costs CHF 60 per day with in/out privileges

Valet parking costs CHF 35 per night

Rollaway beds are available for CHF 100.0 per day

Buffet breakfast is offered for an extra charge of CHF 35 per person (approximately)

Pets are allowed for an extra charge of CHF 30 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CHF 360 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Hotel National

  • Does Grand Hotel National offer free cancellation for a full refund?
    Yes, Grand Hotel National does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Hotel National?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Hotel National?
    Yes. Self parking costs CHF 60 per day. Valet parking costs CHF 35 per night.
  • Is there a pool at Grand Hotel National?
    Yes, there's an indoor pool.
  • Are pets allowed at Grand Hotel National?
    Yes, pets are welcome. There's a charge of CHF 30 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Grand Hotel National?
    You can check in from 3 PM to 3 AM. Check-out time is noon.
  • Are there restaurants at or near Grand Hotel National?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by Grand Hotel National?
    Yes, an airport shuttle is available. The charge is CHF 360 per vehicle one way.

Recent reviews

Exceptional 9.4 From 209 reviews

Very good 8.0
Staff at breakfast was plain rude, which is surprising because staff at reception was very nice. Breakfast was not great either, definitely would not pay for it were it not included in the stay. Room room was beautiful with an amazing lake view (although small windows).
Ruben, ie1 night family trip
Exceptional 10.0
Fantastic Hotel!
This hotel is a delight! The location is superb! The staff are amazing and the amenities are fantastic! Atmosphere in the National Bar was great. We stayed with a 6 month old baby and even the cot in the room was beautifully set-up.
Emerantia, gb1 night family trip
Very good 8.0
Great hotel, centralized location
Great customer service.
Tanner, us1 night trip
Exceptional 10.0
Work the money!
Great experience at the Grand Hotel National, from the welcoming glass of prosecco at check in to the quality of amenities and services. We really enjoyed our stay.
Li, us2 night trip
Exceptional 10.0
best hotel 🇨🇭
No words can describe this hotel and stuff
Saeed, us1 night family trip
Exceptional 10.0
The location was top notch. The staff was very solicitous and friendly. The hotel was really first class. I would definitely recommend.
Jeanne, us4 night family trip
Exceptional 10.0
Exceptional service, clean rooms. Great hospitable staff. Bus stop is super close. Walk to lake is amazing.
Muhammad, us2 night family trip
Exceptional 10.0
Return Customer
This was the 6th or 7th time I've stayed at your hotel. I like the location and the service has always been good.
th2 night romance trip
Very good 8.0
Room Quality varies
We were greeted by a friendly receptionist and shown to a room on the third floor with a balcony overlooking the lake. The room was overstuffed with furniture and looked worn and dated. There was even a large chest in the tiny bathroom and an unsafe tub shower combination (because the tub was so high it was a long step to get out). That night we were kept awake by noise from the people in the next room as the walls do not have sound proofing. Then we were woken up at 4:30am by the people next door screaming and yelling. We informed the desk and asked for another room. We were told that the hotel was full and that unfortunately we were in a room in the middle of rooms occupied by a tour group. The desk was sympathetic but didn't know if they could do anything for us. As it turned out they did eventually find a room for us on a lower floor. It was the same price. This room was much bigger and had a large newly redone bathroom. It was in much better condition and not overstuffed with furniture. It was also quiet! While it did not have a balcony the large windows opened to a railing with the same lake view. The included breakfast buffet was excellent and dinner at the hotel restaurant was fantastic. The staff was very nice throughout our stay.
Karyne, us2 night romance trip
Very good 8.0
Lovely location
Lovely setting on the lake, and room was very well appointed with a super comfortable bed, albeit the room was very hot even with the heating off and we couldn’t really open the door due to being on the road (not lake) side. Some of the common areas look a bit tired but the food we had in restaurant national was very good. Pool and spa area also lovely with an amazing terrace with lake and mountain views. EF also have there global headquarters in the building with two floors off limits which felt a bit strange. All in all a good hotel and a lovely location.
Toby, gb1 night romance trip

Grand Hotel National

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