Puerta Del Mar Hotel

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Overview of Puerta Del Mar Hotel

Puerta Del Mar Hotel

2.5-star property
Family-friendly hotel in Ixtapa with 2 outdoor pools and indoor pool

7.4/10 Good

77 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
The price is AU$120
Price available on 9/10/2022
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools and indoor pool
  • Fitness center
  • Sauna
  • Self parking
  • Children's pool
  • Spa tub
  • Waterslide
  • Pool bar
  • Room service
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Kitchen

Room options

About this area

What's nearby

  • Heart of Ixtapa
  • La Ropa Beach - 20 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)


  • Emilio's Pizza - 6 min walk
  • Ruben's Hamburguers - 6 min walk
  • Deborah's Restaurant - 7 min walk
  • Casa Morelos - 8 min walk
  • Santa Prisca - 7 min drive

About this property

Puerta Del Mar Hotel

Family-friendly hotel in the city center
Take advantage of a roundtrip airport shuttle, a poolside bar, and a free daily manager's reception at Puerta Del Mar Hotel. For some rest and relaxation, visit the sauna or the hot tub. The onsite family restaurant, Los Molcajetes, features garden views. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools and an indoor pool, with a waterslide and pool umbrellas
  • Self parking (surcharge), an area shuttle, and an area shuttle
  • Tour/ticket assistance, a front desk safe, and a TV in the lobby
  • Luggage storage, a 24-hour front desk, and an elevator
  • Guest reviews say good things about the pool and location
Room features
All guestrooms at Puerta Del Mar Hotel include comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Childcare services and cribs/infant beds
  • Down comforters and sofa beds
  • Shared bathrooms with in-room sink with showers and free toiletries
  • 21-inch flat-screen TVs with premium channels
  • Private yards, kitchens, and refrigerators


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 6 floors


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (MXN 100 per stay)
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*


  • Area shuttle*
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool umbrellas


  • 3 buildings/towers
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Spa tub
  • Sauna
  • Waterslide


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • Spanish

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • King sofa bed
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony
  • Yard
  • Individually decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Los Molcajetes - Overlooking the garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for MXN 70 per night
  • Airport shuttle service for children costs MXN 0


  • Self parking costs MXN 100 per stay

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Does Puerta Del Mar Hotel offer free cancellation for a full refund?
Yes, Puerta Del Mar Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Puerta Del Mar Hotel?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at Puerta Del Mar Hotel on 9 Oct 2022 start from AU$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Puerta Del Mar Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Puerta Del Mar Hotel?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Puerta Del Mar Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Puerta Del Mar Hotel?
Yes. Self parking costs MXN 100 per stay.
Is airport shuttle service offered by Puerta Del Mar Hotel?
Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.
What are the check-in and check-out times at Puerta Del Mar Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Puerta Del Mar Hotel and nearby?
Have fun with activities like cycling, horseback riding, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Puerta Del Mar Hotel also has 2 outdoor pools and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Puerta Del Mar Hotel?
Yes, Los Molcajetes offers garden views. Nearby restaurants include Emilio's Pizza (6-min walk), Ruben's Hamburguers (6-min walk), and Deborah's Restaurant (7-min walk).
Does Puerta Del Mar Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker, and cookware.
Does Puerta Del Mar Hotel have any outdoor private spaces?
Yes, every room features a balcony and a yard.
What's the area around Puerta Del Mar Hotel like?
Puerta Del Mar Hotel is in the heart of Ixtapa, a short 7-minute walk from El Palmar Beach and 9 minutes' walk from Magic World Aquapark. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Linda M, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bill, 4-night trip
Verified Expedia guest review

8/10 Very good

Sisters vacation
Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Crystal, 4-night family trip
Verified Hotels.com guest review

6/10 Good

They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
2-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice location
Nice location with a bunch of places to go close by
ulises, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience
6-night family trip
Verified CheapTickets guest review

8/10 Very good

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
14-night trip
Verified Orbitz guest review

10/10 Exceptional

The staff were very nice. Great pool. Nice big room. I was very happy.
Rufino, 3-night trip
Verified Expedia guest review