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All properties in Ixtapa, Guerrero, Mexico
1 room, 2 adults

Puerta Del Mar Hotel

2.5-star2.5 stars
Great for families

Good to know

  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880, Mexico

Family-friendly hotel with 2 outdoor pools, near El Palmar Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cots/infant beds (surcharge)
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Nice location with a bunch of places to go close byAug. 15, 2019
  • Stay away from this place. Our bed was peed on from the previous guest and all they…Feb. 24, 2019

Puerta Del Mar Hotel

from A$99
  • Junior Suite
  • Master suite

What’s around Puerta Del Mar Hotel

Landmarks

  • Heart of Ixtapa
  • El Palmar Beach - 7 min walk
  • Magic World Aquapark - 9 min walk
  • Ixtapa Golf Course - 15 min walk
  • Delfiniti - 18 min walk
  • Marina Ixtapa - 25 min walk
  • Vista Hermosa Beach - 29 min walk
  • Marina Ixtapa Golf Club - 31 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service
  • Free reception
Things to do
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Mountain biking on site
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 3
  • Year Built – 1991
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size king
  • Premium bedding
Things to enjoy
  • Yard
  • Individually decorated
  • Balcony
Freshen up
  • Second bathroom
  • Shower only
  • Free toiletries
Be entertained
  • 21-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Los Molcajetes - Overlooking the garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Mountain biking on site
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Puerta Del Mar Hotel’s small print

Also known as

  • Puerta Mar Hotel Ixtapa
  • Puerta Mar Ixtapa
  • Puerta Del Mar Ixtapa
  • Puerta Mar Hotel Ixtapa
  • Puerta Mar Hotel
  • Puerta Mar Ixtapa
  • Puerta Del Mar Hotel Hotel
  • Puerta Del Mar Hotel Ixtapa
  • Puerta Del Mar Hotel Hotel Ixtapa

Policies

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: MXN 1000 per stay

Breakage deposit: MXN 1000

Optional extras

Continental breakfast is offered for an extra charge of MXN 70 for adults and MXN 50 for children (approximately)

Cribs/Infant beds are available for MXN 70 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)

Airport shuttle service for children costs MXN 0

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Puerta Del Mar Hotel

  • Does Puerta Del Mar Hotel offer free cancellation for a full refund?
    Yes, Puerta Del Mar Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Puerta Del Mar Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Puerta Del Mar Hotel?
    Yes, there's free self parking.
  • Is there a pool at Puerta Del Mar Hotel?
    Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
  • Are pets allowed at Puerta Del Mar Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Puerta Del Mar Hotel?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Puerta Del Mar Hotel?
    Yes, Los Molcajetes offers garden views. Nearby restaurants include Emilio's Pizza (6-min walk), Deborah's Restaurant (7-min walk), and Casa Morelos (8-min walk).
  • Is airport shuttle service offered by Puerta Del Mar Hotel?
    Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.

Recent reviews

Good 7.0 From 28 reviews

Very good 8.0
great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
us14 night trip
Exceptional 10.0
The staff were very nice. Great pool. Nice big room. I was very happy.
Rufino, ca3 night trip
Exceptional 10.0
Happy with Puerta Del Mar
The location was decent, about 5-7 minute walk to beach, 2-3 min walk to restaurants and stores, including a grocery and ATM's. Super friendly staff, although very limited in their English. I was the only gringo guest (I asked). I had a large one-bedroom suite w/ 2 bathrooms, well worth the price. Rooms did not smell, and were very clean, with equipped kitchen, dining area, 5 gallon water bottle. The downside for me was the technology: internet sucked. Upon check in they told me I had to be out on my balcony for Wifi reception, which is not desirable in 90 degrees with two AC units blasting hot air on you. Then I figured out to use my laptop off of my cell phone, but still slow to load. In suite safe was too small for a tablet. Both TVs did not work. Excellent AC and fans. Get an upper floor. Good elevator service, good secure free parking. All in all, it meets most Western standards except technology, at a good value price.
us3 night trip
Poor 2.0
A bug infested fire trap. Do yourself a favour and do not stay here. When you complain .... you get not where with the hotel. We had to lose our money and go to another hotel. Bad,bad,bad!!!
Kim, ca10 night trip
Very good 8.0
Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.
Jorge, us1 night trip
Very good 8.0
Excelent for the price.....only complaint is lack
Experience was good...great for te price...not on the ocian but a block from the ocian...there are several big pools..not crowded and the pools ar very clean ....it has a slike into the pool which is fun....I would susggest the hotel put in mid size endglish tv if they want usa customers....also the pool furniture is broken and needs to have more furnishture if the hotel was fus....not many people there so there were enouht pool chairs but not if the place were full.
John, us14 night trip
Exceptional 10.0
Champagne experience on a beer budget
within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides
Pam, us7 night trip
Very good 8.0
Instalaciones de aire acondicionado con deficiencias, el personal de mantenimiento muy eficaz y eficiente.
mx4 night family trip
Very good 8.0
Todo ok, me gustaría que el registro fuera más rápido
mx3 night family trip
Very good 8.0
Buen hotel para vacaciones familiares
El Hotel está limpio y la atención es casi inmediata. El personal es servicial y amable.
J Guillermo, mx4 night family trip

Puerta Del Mar Hotel