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1 room, 2 adults

Hotel Bencoolen @ Bencoolen Street

3-star3 stars
47 Bencoolen Street, Singapore, 189626, Singapore

3-star hotel with outdoor pool, near Orchard Road
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 696 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Vibe
Vibe is not too good
Cleanliness
Could use a good cleaning

Hotel Bencoolen @ Bencoolen Street

from A$109
  • Deluxe Twin Room
  • Superior Double Room
  • Standard Twin Room
  • Deluxe Double Room
  • Deluxe Triple Room

What’s around Hotel Bencoolen @ Bencoolen Street

Landmarks

  • In Bencoolen
  • Orchard Road - 4 min walk
  • National Museum of Singapore - 5 min walk
  • Peranakan Museum - 8 min walk
  • Bugis Street Shopping District - 9 min walk
  • Raffles City - 12 min walk
  • Esplanade Theatres - 20 min walk
  • Asian Civilisations Museum - 20 min walk

Getting around

  • Singapore (SIN-Changi) - 25 min drive
  • Singapore (XSP-Seletar) - 21 min drive
  • Johor Bahru (JHB-Senai Intl.) - 60 min drive
  • JB Sentral - 40 min drive
  • Bras Basah Station - 4 min walk
  • Dhoby Ghaut Station - 8 min walk
  • Bugis Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 84 rooms

Arriving/leaving

  • Check-in time 2 PM-4 AM
  • Check-out time is noon
  • Express check-in

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1968
  • Lift
  • Safe-deposit box at front desk
Languages Spoken
  • Chinese
  • English
  • Korean
  • Malay
  • Vietnamese

In the room

Freshen up
  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

LOBBY CAFÉ - This café serves breakfast and light fare.

Hotel Bencoolen @ Bencoolen Street’s small print

Also known as

  • Hotel Bencoolen Singapore
  • Bencoolen @ Bencoolen Street
  • Hotel Bencoolen @ Bencoolen Street Singapore
  • Bencoolen Bencoolen Singapore
  • Hotel Bencoolen @ Bencoolen Street Hotel
  • Hotel Bencoolen @ Bencoolen Street Singapore
  • Hotel Bencoolen @ Bencoolen Street Hotel Singapore
  • Hotel Bencoolen
  • Bencoolen Singapore
  • Bencoolen
  • V Hotel Bencoolen Singapore
  • Accor Singapore On Bencoolen
  • Ibis Singapore On Bencoolen Hotel Singapore
  • Bencoolen Hotel Singapore
  • Hotel Bencoolen - Street Singapore

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of SGD 10 for adults and SGD 10 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 6.8 From 321 reviews

Poor 2.0
Horrible - Do Not Attempt!
Horrible. 1) Dirty - Bathrooms with dirty/spoiled hardware strewn around (bathtub stopper, plastic nozzles). Musky smelling towels. Dirty Carpets. Dirty linen made us get all itchy and got bitten by something - after a week the swell is still there 2) Gave away our room to someone else after we arrived one-day late for check-in. We paid 4 nights in advance and only was late for 1 day. Did not have the courtesy to call us to check if we're coming, just take for granted we will not turn up. Gave us an "upgrade" but we had to check out/move rooms in the morning when we were rushing to go to our appointment. 3) NO Extra Towels! Towels were musky so after using the first one, I decided to swap to the 2nd dry towel (which turned out to be musky as well). Requested for another one as my partner had to shower. They did not have any left! Asked us to go get one from the pool ourselves. Turns out pool towels were faded green colour with bleached out patches. Gross 4) Only 1 access card, and need that card to activate power in the room. So when my partner went to get the said pool towels, i was awaiting pitch dark in the room. 5) WIFI was not working when we arrived and receptionist curtly told us "dont know when will get fixed". Did not even bother to inform us when we checked in - just gave us the WIFI password chit. Fortunately it was fixed after several hours. Cannot believe Singapore can have a bad hotel like this! What a shame!
LI HUA, my4 night business trip
Fair 4.0
Poor services
Booked a deluxe king bed room for 4d3n, given the room but the bed comes with queen size comforter. Requested for king size comforter on the same night of check in but not available due to housekeeping dept closed. Given a comforter cover as an additional while waiting for the next day. The next day, it was not changed at all. Called Front Desk and requested for it again. The front desk officer replied very rudely and said its due to fully booked situation, everything they do not have sufficient for the guests and asked me to accomodate. This is not my problem and you are supposed to help me to resolve this. There are few things that you guys can do to improve it when you know its a peak season instead of asking guests to accommodate the hotel shortage. Carpet was not vacuum and I do not know what is the service standard given to the housekeeping team. This is my first time staying in this hotel and I do not recommend to stay in this hotel although the location is good due to the poor housekeeping and also customer service.
Jessica, my3 night romance trip
Good 6.0
Mr Mohammed was very helpful and friendly. He allowed us to use the showers at the pool before our check in time as we arrived very early. He also allowed us to leave our things at storage until check in time. The hotel let us check in 2 hours early as our room was ready. The room was small for 3 people and not much room to move around and not able to open the suitcase at the same time and not much storage. No full length mirror! The room was tired looking and the place could do with a refurbishment. My room was awfully noisey due to a big generator right outside my window and a loud air con making it difficult to sleep. The view I had was of a brick wall. Overall did the job of a room to sleep in at night. The reception staff were dull
gbFamily trip
Poor 2.0
Terrible hotel - never stay here!
We arrived on 30/3 and left the next day. The rooms was small, smelly, dirty and dingy. The carpets were stained. The walls are so thin you can hear everything going on in the next room. The safe did not work. The bathroom vanity was chipped. The curtains were frayed and felt had not been cleaned for some time. The ligt was old. You cannot control the a/c from the room - it is so old and decrepit. The room is small and lacks no space to either store your stuff or put it anywhere. It may be ok for one person but not two. We could not wait to leave the next day. We complained and requested a refund - but the owners refused. Stay away from this awful hole. Best to stay at newer hotels nearby. It is not 3 stars - I would say 1 star or less.
Stephen , auOther trip
Fair 4.0
Needs to clean
Hotel is old. Carpets in both rooms dirty. The first room had stained carpet and garbage around the garbage can, hair in the bathtub. I called down and the front desk came up to “investigate” the room. She took pictures and gave us another room. The other room wasn’t much better. The carpets look and felt dirty. The caulking around the tub was spotted with mold, the tiles in the shower had mole in the grout even the shower curtain had mold. The towels were well worn and grey. The room itself smelt musty. Don’t stay at this hotel. The hotel needs to CLEAN, the only good things are the hotel is across the street from the MRT, the bell staff were very friendly.
Edward, caFamily trip

Hotel Bencoolen @ Bencoolen Street

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