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The Royal Hotel, Durban, South Africa

3-starQuality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
267 Smith StreetDurbanKwaZulu-Natal4001South Africa, (02) 8228 1927

Family hotel with outdoor pool, near Sahara Stadium Kingsmead
  • Free WiFi in lobby
Good7.0
Location
Location is ok
Pool
Pool should be renewed
106See all 106 Hotels.com reviews
From 212 reviewsTripAdvisor Traveller Rating

The Royal Hotel, Durban, South Africa

from A$88
  • Deluxe Room
  • Executive Suite
  • Deluxe Double or Twin Room, 1 Double or 2 Single Beds

At a glance

Key facts

Hotel size

  • This hotel has 206 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

  • Cruise terminal shuttle *

Parking

  • Self parking (limited) *

Offsite

  • Beach shuttle *

  • Theme park shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Beach shuttle (surcharge)
  • Outdoor pool
  • Pool sunloungers
  • Spa services on site
  • Spa treatment room(s)
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms 6
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Built in 1845
  • Lift
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

The Royal Hotel, Durban, South Africa’s small print

Also known as

  • Royal Hotel Durban
  • Royal Durban

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the spa without adult supervision.

Guests under 11 years old are not allowed in the spa.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs ZAR 70 per day

Buffet breakfast is offered for an extra charge of ZAR 150 per person (approximately)

Airport shuttle service is offered for an extra charge of ZAR 350 per vehicle (one way)

Airport shuttle for children between the ages of 5 and 11 costs ZAR 150.00 (one-way)

Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge

Beach shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Royal Hotel, Durban, South Africa

Landmarks

  • In Durban Central Business District
  • Sahara Stadium Kingsmead - 20 min walk
  • UShaka Marine World - 35 min walk
  • Durban Art Gallery - 1 min walk
  • Durban City Hall - 1 min walk
  • Durban Natural Science Museum - 1 min walk
  • Natal Museum - 2 min walk
  • Old Courthouse Museum - 3 min walk

Getting around

  • Durban (DUR-King Shaka Intl.) - 33 min drive
  • Self parking (surcharge)
  • Limited parking
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Recent reviews

Good 7.0 From 106 reviews

The Royal Hotel, Durban, South Africa
Poor2.0
Not a very clean room
Room was dirty with blood on the comforter and food stains on the floor
A Traveller, au2 night business trip
The Royal Hotel, Durban, South Africa
Good6.0
Average stay - Pricey
Positives: Friendly staff, neat hotel, security always present. Good food. Negatives: No wi-fi, Aircon does not work, windows very dirty, dangerous area. Pricey for what you get. Perhaps it was better a few years ago.
Stuart, za2 night trip
The Royal Hotel, Durban, South Africa
Good6.0
Rather they not state that they have it
They mislead us with free wi-fi
Hlengiwe, za2 night trip
The Royal Hotel, Durban, South Africa
Good6.0
I struggled to get a room, as I was told that the hotel was fully booked, and my booking was not on the system. I was asked if I had checked with the hotel first whether there was a room available because Hotels.com had a tendency of accepting bookings and money without first checking for availability. I told them I had nothing to do with the contract between Hotels.com and Royal Hotel. I was left standing at the Reception counter while they attended to the other guests that had arrived while I had already been there. I felt humiliated and invisible to the Reception staff. I complained about the treatment, even the fact that I showed them the confirmation from Hotels.com did not help at all. It was getting late and dark and I refused to leave the hotel although they said they was nothing they could do. I had taken a bus the previous night from Mthatha and arrived in Durban in the morning: I was very tired, my feet were swollen, and my back hurting. Remember, I am 55 years old with health problems. Standing on the counter without being offered a seat or an apology hurt me even more. After doing all they wanted to do, I was finally offered a room in that fully booked hotel, after more than 30 minutes of standing, waiting.
A Traveller, za1 night trip
The Royal Hotel, Durban, South Africa
Very Good8.0
Fantastic service
Amazing staff, a 5 star concierge service / front desk. Always willing to help & go the extra mile to ensure a pleasurable stay. Epic :-)
A Traveller, za1 night trip with friends

See all reviews

The Royal Hotel, Durban, South Africa

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