Destination
Guests
All properties in Gatineau, Quebec, Canada

Best Western Plus Gatineau-Ottawa Downtown

Riverfront hotel with indoor pool, near Jacques Cartier Park

  • Free continental breakfast and free WiFi
From
A$129

Image gallery

  • Guest Room
  • Guest Room
  • City View
  • Lake View
  • Guest Room
Guest Room. Image 1 of 27.
1 / 27Guest Room
7.4.Good.
  • Bon service. Les chambres sont propres et spacieuse. J'ai adoré la vue de mon balcon sur…

    Apr. 2, 2021

  • I paid more than what it should have been

    Mar. 26, 2021

See all 718 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Quiet
Easy parking
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 133 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • 24-hour fitness center
  • Self parking
  • 24-hour business center

For families

  • Rollaway/extra beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Hull
  • Parliament Hill - 25 min walk
  • Casino du Lac Leamy - 36 min walk
  • Jacques Cartier Park - 1 min walk
  • Canadian Museum of History - 6 min walk
  • National Gallery of Canada - 17 min walk
The following facilities or services will be unavailable from October 28 2020 to September 30 2022 (dates subject to change):
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Standard Room, 1 King Bed, Refrigerator, River View
  • Executive Suite, 1 King Bed with Sofa bed, Refrigerator, River View (with Sofabed)
  • Standard Room, 2 Double Beds, Balcony, River View
  • Standard Room, 1 Queen Bed, Accessible, Refrigerator
  • Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator
  • Suite, 1 Queen Bed, Non Smoking, Refrigerator
  • Standard Room, 2 Double Beds, Refrigerator, River View
  • Standard Room, 1 King Bed, Balcony, River View
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Location

  • In Hull
  • Parliament Hill - 25 min walk
  • Casino du Lac Leamy - 36 min walk

What’s around

Landmarks

  • In Hull
  • Parliament Hill - 25 min walk
  • Casino du Lac Leamy - 36 min walk
  • Jacques Cartier Park - 1 min walk
  • Canadian Museum of History - 6 min walk
  • National Gallery of Canada - 17 min walk
  • Maison du velo - 13 min walk
  • Notre-Dame Cathedral Basilica - 17 min walk
  • Royal Canadian Mint - 22 min walk

Getting around

  • Ottawa International Airport (YOW) - 22 min drive
  • Ottawa Station - 11 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 12 min drive
  • Ottawa Fallowfield Station - 26 min drive

At a glance

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (CAD 18.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Coffee/tea in a common area

Things to do

  • Free bicycles on site
  • Hiking/biking trails on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • 24-hour business centre
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 4155
  • Conference space size (meters) - 386
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built – 1965
  • Lift
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Free bicycles on site
  • Hiking/biking trails on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Best Western Plus Gatineau-Ottawa Hotel
  • Plus Gatineau Ottawa Gatineau
  • Best Western Plus Gatineau Ottawa
  • Best Western Plus Gatineau-Ottawa Downtown Hotel
  • Best Western Plus Gatineau-Ottawa Downtown Gatineau
  • Best Western Plus Gatineau-Ottawa Downtown Hotel Gatineau
  • Best Western Plus Gatineau-Ottawa
  • Best Western Plus Gatineau-Ottawa Quebec
  • Best Western Gatineau
  • Gatineau Best Western
  • Best Western Hotel Gatineau
  • Best Western Plus Gatineau Ottawa
  • Best Western Plus Gatineau-Ottawa Hotel
  • Best Western Plus Gatineau Ottawa

Optional extras

Self parking costs CAD 18.00 per day with in/out privileges

Rollaway beds are available for CAD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Plus Gatineau-Ottawa Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CAD 18.00 per day. Parking spots may be limited.
  • Yes, there's an indoor pool. The swimming pool will be unavailable from October 28 2020 to September 30 2022 (dates subject to change).
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
  • Yes. Nearby restaurants include Papaye Verte (5-min walk), La p'tite épicerie (5-min walk), and Rotisserie St-Hubert - Hull (6-min walk).
  • No, this hotel doesn't have a casino, but Casino du Lac Leamy (6-min drive) and Rideau Carleton Raceway (22-min drive) are both nearby.
  • Have fun with onsite activities like cycling and hiking. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
7.4.Good.
  • 10.0.Exceptional

    i just love going there the staff is amazing

    Yvon, 2 night family trip, Feb. 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The fan in bathroom was malfunctioning and very loud. The fridge was also very loud, it even woke us up. However, in general we were very pleased with our stay, the room was nice, clean and the staff were very friendly. I was a bit disappointed that I needed to pay for parking in addition to the room cost.

    1 night romance trip, Jan. 8, 2021

    Verified Expedia guest review

  • 2.0.Poor

    $15 parking Phone didn’t work Room and hallway smelt like sewage which Made me have a upset stomach

    1 night family trip, Oct. 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Une decouverte

    Lit extrêmement confortable, bien équipé et des produits de soins de qualité . Bien situé.

    Helene, 1 night trip, Oct. 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Very nice place to stay, I would definitely love to come back without Covid time, as there is no hot meal in the morning.

    Serge, 1 night business trip, Oct. 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It’s a decent & affordable place to live. Close to all attractions of Ottawa & Gatineau. Excellent Customer Service. Will recommend

    AbdulSamad, 1 night family trip, Oct. 2, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It was a nice quiet area with a good view of water

    Stacey, 1 night trip, Sep. 26, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Bad experience and poor maintenance

    My experience with BW Gatineau was very poor, first off when we checked in our balcony had little hair trimmed lying on the railing. Maybe someone was cutting the hair from the top or the previous guest might have done it, it was the job of the hotel staff to check all that and give a cleanroom. Also, the floor of the balcony and the carpet inside were dirty. You need to often clean it with a carpet cleaner with a water wash setting. Now coming to the bathroom, the ceiling in the tub was repaired but it wasn't professionally done and had cracks. The one mattress was pressed and in bad shape. Staff experience was also bad, there was a language barrier as they didn't understand English. We requested for a bassinet for a child, but then it was broken and the staff was not able to open it. We requested for additional pillows but the service was slow. The receptionist told me to come down if I need additional coffee creamer and sugar because it will be much quicker. Hotel.com didn't communicate that the breakfast would be like a snack and the parking fees would be an additional charge. The hotel looks good from outside but not maintained properly from inside. Just because it has the best view of the Ottawa river and Parliament doesn't mean its the best. I would rate my overall experience 1 out 5. Also if you need a balcony double check as they are limited.

    Anmol, 2 night family trip, Sep. 25, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    I enjoyed the pool, clean and warm. I enjoyed less the room, it had a cigarette or a stale smell i could not identify. Breakfast was also a disappointment but I understand that these are difficult times so Overall my stay was good.

    Paolo, 1 night romance trip, Sep. 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The hotel might need some ugrades like the flooring, bathtub, wallpaper. The Loby was pretty.

    2 night trip, Sep. 18, 2020

    Verified Hotels.com guest review

See all 718 reviews