The Welcombe Hotel, BW Premier Collection

We were lucky to arrive at check-in and be told we had been upgraded. The room was amazing and over looked an awesome garden. Food was great and service was of a high standard.

Hotel room was very clean however only one towel and robe in one room not enough for 2 people. No robes in second room again only 1 towel. Very disappointed to be charged for the room on leaving as I had already paid for it and told the gentleman on reception I had. Then had to request a refund the next day which should not have happened. Otherwise beautiful old hotel with lovely gardens and nice spa attached. Due to coved 19 regulations only room service was available which was quite expensive.

Very nice hotel. Friendly and helpful staff although not everything was in room that should have been was very quickly rectified. Would definitely recommend and look to stay again

Beautiful setting. Appreciate we are still in lockdown, but they couldn't even let us purchase a coffee/tea. This would have to be taken from the plastic bag in our room. Could offer cold drinks, but these were in little cheap plastic cups they use in the bathroom. We could order food in the evening, and could eat this in the restaurant, once it had been ordered. However the thought of eating my evening meal off probably plastic and paper crockery did not appeal to us. Breakfast was delivered the next morning in a brown bag to the room, and this contained enough food to stay your day. If you are going to allow people to walk around the building, sit in the chairs in the lounge area, sit on the terrace of the grounds, then surely you could offer a little more service for the price. The swimming pool and spa were open, and our room should have had bathrooms in it to use to take to the swimming pool, alas they didn't and to try to ask for yet more things that should have been available we didn't have the energy for. A shame a beautiful place and would love to have seen and be able to use it to its full extend.

A lovely weekend break. The staff are all very friendly and welcoming. The hotel was spotless and clean. The room was very conformable. I was very comfortable with the social distancing measures the hotel had in place and would have no problem staying again.

Most amazing hotel staff. Beds so comfortable.

The Hotel is a stunning building & setting, the staff were very friendly & helpful(apart from the man at the Spa) check in was from 3pm Our room wasn't ready until 3.30. We:d arrived early at 2 so had already had a drink in the bar & a walk in the Gardens. We decided to check out the spa whilst waiting & was told by staff once we'd checked in we could use the spa & towels etc would be given at the Spa. We checked in then went to the Spa, after being in the pool realised we'd not got dressing gowns, we were rudly told as we'd not got a spa package the gowns are £3 each but as our money was in the room we couldn't have them! Our Package was over £300 for a suite with a view & evening meal, only one bath towel in the bathroom, operator said 2nd towel in the wardrobe, they could bring dressing gowns up but we'd already visited the spa. The cistern lid & sink had large cracks on them & the bath needed a good scrub, the carpet hadn't been hoovered properly & the bathroom floor had lots of marks on it. We had a table int he bay in the restaurant & was admiring the lights & decor however the lights above our table near the mirror in the wooden panels needed a good dusting!! We still. Enjoyed our stay, however would have expected perfection for the price of our room. Not sure we'd revisit.

Wonderful hotel, full of character and great pool and spa. Our bedroom was very spacious. Location excellent - we walked into Stratford by day. Breakfast was very impressive. My only minor comments on things to improve are (a) the kids complained that the folding beds were uncomfortable (b) minibar and safe in bedroom would have been appreciated (c) I’m really not a fan of washbasins with separate hot and cold taps which can’t be mixed.

We were in a suite with a sitting area, the couch was the most uncomfortable piece of furniture we have ever sat on it was in a bad state of repair, this was our only gripe everything else was good, although one member of staff at teceptuon was incredibly rude, she will remain nameless.

A beautiful hotel in lovely grounds. Room was spot on and so was the breakfast. We had to change our booking and it was no problem and they upgraded us for free. The spa is also fantastic, a lovely addition to our night away.