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All properties in Hanoi, Hanoi Province, Vietnam

Sheraton Hanoi Hotel

Luxury hotel with spa, near Ho Chi Minh Mausoleum

  • Free WiFi and free parking
From
A$116

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 88.
1 / 88Outdoor Pool
8.8.Fabulous.
  • The hotel is a little dated but the service was excellent. Rooms were clean and…

    Aug. 29, 2020

  • It's very comfortable

    Mar. 15, 2019

See all 102 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 299 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Quảng An
  • Ho Chi Minh Mausoleum - 41 min walk
  • Dong Xuan Market - 45 min walk
  • Hanoi Old City Gate - 2.5 mi / 4 km
  • Hoan Kiem Lake - 2.8 mi / 4.6 km
  • Thang Long Water Puppet Theatre - 2.9 mi / 4.7 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking
  • Grand Room, 1 King Bed, Non Smoking
  • Grand Room, 2 Single Beds, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Club Room, 1 Double Bed, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking
  • Club Suite, 1 Bedroom, Non Smoking (Ambassador)
  • Presidential Suite, 1 King Bed, Non Smoking
  • Club Suite, 1 King Bed, Non Smoking (Imperial)

Location

  • In Quảng An
  • Ho Chi Minh Mausoleum - 41 min walk
  • Dong Xuan Market - 45 min walk

What’s around

Landmarks

  • In Quảng An
  • Ho Chi Minh Mausoleum - 41 min walk
  • Dong Xuan Market - 45 min walk
  • Hanoi Old City Gate - 2.5 mi / 4 km
  • Hoan Kiem Lake - 2.8 mi / 4.6 km
  • Thang Long Water Puppet Theatre - 2.9 mi / 4.7 km
  • Ngoc Son Temple - 3 mi / 4.8 km
  • St. Joseph's Cathedral - 3 mi / 4.8 km
  • Hanoi Opera House - 3.4 mi / 5.5 km
  • Vietnam Museum of Ethnology - 4.8 mi / 7.7 km
  • Vietnam National Convention Center - 6.7 mi / 10.8 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 6 min drive
  • Hanoi Gia Lam Station - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 299 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to Club Lounge To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (3-device limit)

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Pool sunloungers
  • Health club
  • Tennis on site
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table

Working away

  • 24-hour business centre
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 14854
  • Conference space size (meters) - 1380
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 1
  • Year Built – 2004
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Low-height counters/sink
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

De Javu - This bar specializes in international cuisine and serves dinner and light fare. Open daily.

Lobby Lounge - Onsite coffee shop. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby

Small print

Also known as

  • Sheraton Hanoi Hotel
  • Sheraton Hanoi Hotel Hanoi
  • Sheraton Hanoi Hotel Hotel Hanoi
  • Sheraton Hanoi
  • Hanoi Sheraton Hotel
  • Hotel Sheraton Hanoi
  • Sheraton Hanoi
  • Sheraton Hanoi Hotel
  • Sheraton Hotel Hanoi
  • Sheraton Hotel Hanoi Hotel
  • Sheraton Hanoi Hotel Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 35.31 per night

Buffet breakfast is offered for an extra charge of USD 25 for adults and USD 12.5 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip, Maximum occupancy 8)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 7:00 PM.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Children under 12 years old are not allowed in the spa without adult supervision.

Parking height restrictions apply.

This property uses wind energy.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Hanoi Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Salt N Lime (3-min walk), 88 Lounge (4-min walk), and Dalcheeni (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Although slightly out of the city, it was a pleasant relief to be away from the noise and craziness of the bustling Hanoi streets. The hotel provided a comfortable haven and the staff were amazingly accommodating, so pleasant and couldnt do enough for us. The benefits of the Club Lounge were so worth it and made our whole stay so much more special. And we cannot thank a member of the Club Lounge staff enough for her help in locating some lost property.......truly amazing service, going above and beyond. Thank you for a wonderful stay

    Denz, 2 night family trip, Feb. 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I love the lake view! The staff was very friendly and welcoming! I will definitely come again

    1 night family trip, Feb. 15, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The room was great. It was definitely a 5-star hotel.

    EUNSOL, 1 night family trip, Feb. 13, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good place and enjoyed the stay. Very friendly staff

    Ram, 3 night romance trip, Feb. 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very beautiful property. We had a lake view which was amazing when the sun went down. The staff were extremely courteous and friendly.

    2 night romance trip, Dec. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Luxurious!

    My American son and Vietnamese DIL got married here. Highest quality, service, comfort and elegance! The garden area and ballroom for the wedding ceremony and dinner were beautiful. The rooms were spacious and luxurious.

    Elizabeth N, 1 night family trip, Sep. 29, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Restaurant personel and housekeeping are very professional. However the same staff esp women in the hallway and bathroom ran into me and cut me off on purpose. They shove into me on purpose because they kept doing it and never said sorry. It was simply ridiculous

    4 night business trip, Sep. 24, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great food at the restraunt and easy check in and check out

    3 night business trip, Jul. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room and toilet are spacious and clean. Perhaps a tad clinical in appearance, which maybe good for the business traveller but not for the leisure seeker. The hotel grounds are a welcome respite from the chaos, dirty and din of its surroundings.

    1 night romance trip, Jun. 7, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good Hotel.

    The location is good, the room is comfortable and clean. I recommended to several friends already.

    1 night business trip, Mar. 22, 2019

    Verified Hotels.com guest review

See all 102 reviews