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Hotel Novotel Santiago Vitacura

Photo gallery for Hotel Novotel Santiago Vitacura

Exterior
Indoor pool
Indoor pool
Indoor pool
Executive Room, 1 Queen Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Hotel Novotel Santiago Vitacura

Hotel Novotel Santiago Vitacura

4.0 star property
4-star hotel with indoor pool, near Ralli Museum

8.4/10 Very good

475 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340

Room options

About this area

What's nearby

  • In Vitacura

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 21 min drive
  • Santiago Central Station - 39 min drive
  • Military Academy Station - 25 min walk
  • Alcantara Station - 26 min walk

Restaurants

  • Tavelli - 2 min walk
  • Miraolas - 3 min walk
  • Soul of India - 4 min walk
  • Tío Tomate - 5 min walk
  • Cuerovaca - 5 min walk

About this property

Hotel Novotel Santiago Vitacura

Bring the kids when you stay at Hotel Novotel Santiago Vitacura in Santiago and they can enjoy the free kids' club. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at 365, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a snack bar/deli. Fellow travellers say great things about the helpful staff and breakfast.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 144 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • On-site carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground

What to do

  • Golfing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (2508 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Arcade/games room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Sofa bed
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

365 – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CLP 14200 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from February 16 2023 to March 9 2023 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 10000 per pet (may vary based on length of stay)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • Children under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards and cash.</p>

Also known as

Hotel Novotel Santiago Vitacura
Novotel Santiago Vitacura
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Novotel Santiago Vitacura
Hotel Novotel Santiago Vitacura Hotel
Hotel Novotel Santiago Vitacura Santiago
Hotel Novotel Santiago Vitacura Hotel Santiago

Frequently asked questions

Does Hotel Novotel Santiago Vitacura offer free cancellation for a full refund?
Yes, Hotel Novotel Santiago Vitacura does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Novotel Santiago Vitacura?
As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at Hotel Novotel Santiago Vitacura on 10 Feb 2023 start from AU$126, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Novotel Santiago Vitacura?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Novotel Santiago Vitacura?
Yes, there's an indoor pool. The swimming pool will be unavailable from February 16 2023 to March 9 2023 (dates subject to change).
Are pets allowed at Hotel Novotel Santiago Vitacura?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 33 lb per pet. There's a charge of CLP 10000 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Hotel Novotel Santiago Vitacura?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Novotel Santiago Vitacura and nearby?
During the winter, enjoy fun activities nearby such as downhill skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre and an arcade. Hotel Novotel Santiago Vitacura also has a garden.
Are there restaurants at or near Hotel Novotel Santiago Vitacura?
Yes, 365 offers al fresco dining, international cuisine and garden views. Nearby restaurants include Miraolas (3-min walk), Soul of India (4-min walk) and Tío Tomate (5-min walk).
What's the area around Hotel Novotel Santiago Vitacura like?
Hotel Novotel Santiago Vitacura is a short 16-minute walk from Parque Arauco Mall and 15 minutes' walk from Parque Araucano. Travellers give top marks for the hotel's prime location.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.7/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

I like the Location and the cleanliness of the rooms. I did not like the service at the restaurant, and the cold coffee all the time during the breakfast.
Jorge, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I the room service it was very nice
2-night business trip
Verified Wotif guest review

4/10 Fair

Time to refurbish !
The rooms were for sure not luxurious when this hotel opened a few years ago… but they were probably meeting the quality requirements of Novotel, a 4 stars cost effective brand (with quite basic standards). Nevertheless, I am afraid not any refurbishment has been carried out since then and until the rooms are not renewed, guests will still be disappointed by their experience, below the legitimate expectations they could have
Joeri, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

All good and all the covid measures with high standard
1-night romance trip
Verified Expedia guest review

6/10 Good

The prices that you are providing is including taxes, but staff at desk once you arrive pretend to charge you VAT. That is out of the agreed. The hotel is fare.
1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

DANIEL GONZALO, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Good area in Vitacura, felt safe and comfortable. Strange room layout, however, we got used to it. Comfortable bed is a big plus.
Lev, 3-night trip with friends
Verified Hotels.com guest review