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All properties in Puerto Aventuras, Quintana Roo, Mexico

Catalonia Riviera Maya Resort and Spa All Inclusive

Puerto Aventuras beachfront property with 10 restaurants and spa

  • Free WiFi and free parking
From
A$188

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1 / 79Beach
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, 77783, QROO, Mexico
7.6.Good.
  • The resort and ammenities are nice but the food needs work. You will get 3 reservations…

    Jul. 28, 2021

  • Like many others have said, this place is OK. The staff were great and tried hard.…

    Jul. 24, 2021

See all 713 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Quiet
Dining options
Convenient

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):
  • Children's club
  • Entertainment facilities
  • Supervised childcare
    • Free WiFi
    • Free parking
    • Pool
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 423 guestrooms
    • Daily housekeeping
    • On a private beach
    • 10 restaurants and 2 beach bars
    • Full-service spa
    • 5 outdoor pools

    Feel at home

    • Children's pool
    • Children's club
    • Playground on site
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Premium TV channels

    What’s around

    • On a private beach
    • Kantenah Lagoon - 2 min walk
    • CEDAM Museum - 11 min walk
    • Oasis Beach - 11 min walk
    • Puerto Aventuras Marina - 12 min walk
    • Puerto Aventuras Golf Club - 18 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room, Garden View
    • Privileged Suite
    • Privileged Romance
    • Privileged Superior
    • Privileged Family Suite
    • Privileged Superior Ocean View
    • Premium Deluxe
    • Garden View Single

    What’s around

    Landmarks

    • On a private beach
    • Kantenah Lagoon - 2 min walk
    • CEDAM Museum - 11 min walk
    • Oasis Beach - 11 min walk
    • Puerto Aventuras Marina - 12 min walk
    • Puerto Aventuras Golf Club - 18 min walk
    • Ecopark Kantun Chi - 2.7 mi / 4.3 km
    • Cenote Cristalino - 2.8 mi / 4.6 km
    • Chac Mol Cenote - 3.9 mi / 6.3 km
    • Chikinha Cenote - 5 mi / 8.1 km
    • Xpu-ha Beach - 5.3 mi / 8.5 km

    Getting around

    • Cancun Intl. Airport (CUN) - 69 min drive
    map
    See on map
    Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, 77783, QROO, Mexico

    At a glance

    Size

    • 423 rooms
    • Arranged over 4 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting/childcare*
    • Free children's club (ages 4 - 12)

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free uncovered onsite self parking
    • Free uncovered onsite valet parking
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    At the property

    Taking the kids?

    • Children's club (free)

    Food and drink

    • 10 restaurants
    • 9 bars/lounges
    • 2 beach bars
    • 2 poolside bars
    • 2 swim-up bars
    • Coffee shop/café
    • Snack bar/deli

    Things to do

    • Fitness classes on site
    • Basketball on site
    • Golf lessons on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Scuba diving on site
    • Snorkelling on site
    • Volleyball on site
    • Yoga classes/instruction on site
    • Golfing nearby

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Number of buildings/towers - 15
    • Year Built – 2000
    • Lift
    • ATM/banking
    • Designated smoking areas
    • Garden
    • Terrace

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Braille signage
    • Grab bar - near toilet

    Languages Spoken

    • English
    • French
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • Furnished balcony

    Freshen up

    • Rainfall showerhead
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • Plasma TV
    • Premium TV channels

    Stay connected

    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Access via exterior corridors

    Special features

    All inclusive

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Food and beverages
    • All buffet meals, snacks, and beverages included
    • Meals and beverages at companion properties

    Activities and facilities/equipment
    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities
    • Kayaking
    • Sailing
    • Snorkeling

    Land activities
    • Fitness facilities
    • Soccer
    • Tennis
    • Volleyball

    Lessons/classes/games
    • Aerobics
    • Yoga

    Kids' club
    • Supervised activities for children between 4 and 12 years old

    Entertainment
    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

    Not included
    • Motorized water sports
    • Scuba-diving certification
    • Scuba-diving excursions
    • Snorkeling excursions
    • Surcharge for premium food items
    • Premium food items
    • Childcare
    • Spa/beauty facilities and services
    • Offsite tours

    Spa

    Alegria Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

    The spa is open daily. Guests under 18 years old are not allowed in the spa.

    Dining

    La Brisa - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

    El Mercado - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

    Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.

    La Creperie - This theme restaurant is located by the pool. Open daily.

    Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.

    Recreation

    On Site

    • Health club
    • Outdoor tennis courts -
    • Sauna
    • Spa tub
    • Steam room
    • Tennis on site
    • Fitness classes on site
    • Basketball on site
    • Golf lessons on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Scuba diving on site
    • Snorkelling on site
    • Volleyball on site
    • Yoga classes/instruction on site

    Nearby

    • Golfing nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: MXN 30 per accommodation, per night

    Children & extra bedsPay at property

    • Babysitting/childcare is available for an extra charge

    Pool, spa & gym (if applicable)Pay at property

    • Guests under 18 years old are not allowed in the spa
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
    • Riviera Maya Catalonia
    • Catalonia Riviera Maya Resort All Inclusive
    • Catalonia Riviera Maya Resort All Inclusive Solidaridad
    • Catalonia Riviera Maya Solidaridad
    • Catalonia Riviera Maya
    • Catalonia Riviera Maya Resort Spa All Inclusive
    • Catalonia Riviera Maya All Inclusive Puerto Aventuras
    • Catalonia Riviera Maya Inclus
    • Catalonia Riviera Maya Resort Spa All Inclusive
    • Catalonia Riviera Maya Resort All Inclusive
    • Catalonia Riviera Maya Puerto Aventuras
    • Catalonia Riviera Maya
    • Catalonia Riviera Maya All Inclusive Puerto Aventuras
    • Catalonia Riviera Maya All Inclusive
    • Catalonia Riviera Maya Resort Spa All Inclusive
    • Catalonia Riviera Maya Inclus
    • Riviera Catalonia Maya Resort

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Catalonia Riviera Maya Resort and Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Yes, there are 5 outdoor pools and a children's pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - midnight. Check-out time is noon.
    • Yes, there are 10 onsite restaurants, featuring local and international cuisine, ocean views, and poolside dining. Nearby restaurants include Los Alebrijes (4-min walk), La Caleta (5-min walk), and Restaurant Latitude 20 (6-min walk).
    • Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Catalonia Riviera Maya Resort and Spa All Inclusive also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a private beach, a sauna, and a steam room.
    7.6.Good.
    • 2.0.Poor

      The staff was very rough. The worst food ever I try. They have 4 or 5 restaurants and the schedule was very ridiculous, they were closed when you most needed. The air conditioning never work, the temperature never went down more than 23•C, I told them to verify and2 days I didn’t have fresh water, went out (morning and afternoon).

      4 night family trip, Jul. 14, 2021

      Verified Orbitz guest review

    • 4.0.Fair

      Disappointed with staff and cleanliness, food was ok

      4 night family trip, Jul. 13, 2021

      Verified Expedia guest review

    • 4.0.Fair

      They never have reservations available for dinner, the pool closes at 7,

      11 night trip, Jul. 5, 2021

      Verified Expedia guest review

    • 8.0.Very good

      They are very kind and great service. The food is excellent

      7 night trip with friends, Jul. 4, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Too far from Cancun. No internet. You have to reserve for restaurants and just 1 buffet and a hamburger place without hamburger

      5 night family trip, Jul. 3, 2021

      Verified Expedia guest review

    • 4.0.Fair

      I was very disappointed with this hotel. First of all we had no wifi in the room. The first time I called I spoke to someone and she told me it was a issue from the area where our room was located I asked if we can be changed to a different room she transferred me to reception which there I was told that they will need to hace maintenance check the issue but until the next day because they were gone for the Day. Next day I called in the morning and was told messaged was given to maintenance but that maintenance person will pass task to the next shift maintenance person (no idea why) by our Third night there we still had no wifi and gave up on it. It was a big inconvenience and the front desk did not seem to care. The buffet food was very disappointing the meat and chicken didn’t even taste like such it was over soft and too many flies on top of food. Also, every time I tried making a reservation to eat something other then the buffet I was told there were no more reservations available. I gave up on that as well. Also, description said there was a kids pool and I was expecting a pool exclusively for kids but instead found that all 3 pools only had a section divided for kids. Lastly description said it was in a private beach and I expected the beach experience but instead there was very small amount of sand and more rocks than anything. I was overly disappointed and do not plan going back here.

      4 night family trip, Jul. 1, 2021

      Verified Expedia guest review

    • 8.0.Very good

      Good bang for your Buck

      Good bang for your buck. All of Puerto Aventuras is by secured access which makes you feel more secure,. There is nothing to do outside of the resort. Buffets were a little above average for AI's in this price range. Decent Wi-Fi. Corona beer only the only beer served, bars do not open until 11:00 am. No beach access due to Sargosso problem but that is pretty true of all of the Cancun beaches. If you are not in the dinner reservation line by 7:30 am you can forget about a dinner reservation. This system needs to changed, who wants to wake up at 6:30 am while on vacation just to stand in line for 30 minutes to reserve a dinner reservation, I got in there the 1st morning at 8:15 am & no reservations were available. Kudos's to bartender "Valerio" at the privileged beach bar, he was the only employee who bothered to ask for my name. As a Hotels Gold member my request for an early check in & late check out (5:00PM) were honored though they were unable to upgrade my Privileged room. Do recommend you upgrade to a Privileged as there a great a la cart restaurant open to Privileged status only, well worth the extra pocket change. Would return but next time I'll have my wife get up at 6:30 AM to make dinner reservations (Yea, Right !).

      Bruno, 2 night trip, Jun. 30, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      The property was beautiful, well maintained, and clean. Overall, the staff were friendly. The suite was spacious and comfortable. We were happy we purchased the Privileged package, as it was great to be able to go to the private beach every day. Loved that! Staff were slow to respond to requests, and unfortunately we had to make A LOT of requests for things that should have been a given (i.e. coffee packets, water, clean sheets for the pull out sofa, soap, ice bucket, etc). Finally and most importantly, because the staff do not tell you much about the property, make sure ask A LOT of questions the moment you arrive. That was our biggest mistake. We expected them to explain how the resort worked, and that just did not happen.

      10 night family trip, Jun. 30, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Not an All Inclusive, not a Resort

      Some of the staff is really nice, but some others should not be working with customers. They don’t have a proper training on managing different situations and their lack of common sense and desire to “serve” is outstanding. Poor management and horrendous “restaurant appointments”. So much potential wasted.

      Juan Sebastian, 4 night family trip, Jun. 30, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Beautiful property with amazing people and great food. Very friendly, helpful, and flexible with all accommodations.

      4 night trip, Jun. 28, 2021

      Verified Expedia guest review

    See all 713 reviews