Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

El Sueño Hotel & Spa

4-star4 stars
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500, Mexico

Adults-only hotel with 2 restaurants, near Puebla Cathedral
  • Free full breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Amazing hotel in an amazing cityOct. 12, 2020
  • 100% recommended!!! Food is terrific, and the staff very nice. Distance 3 blocks to the…Aug. 12, 2020

El Sueño Hotel & Spa

from A$109
  • Standard Room
  • Junior Suite, 1 King Bed
  • Master Suite
  • Standard Plus

What’s around El Sueño Hotel & Spa

Landmarks

  • In Puebla Historic Center
  • Puebla Cathedral - 4 min walk
  • Zocalo Square - 6 min walk
  • Amparo Museum - 3 min walk
  • Profetica - 4 min walk
  • Palafoxiana Library - 4 min walk
  • Bello Museum - 7 min walk
  • Poblano de Arte Virreinal Museum - 9 min walk

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 47 min drive
  • Puebla–Cholula Tourist Train Terminal - 28 min walk
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only *

  • 1 per room (up to 33 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport drop off (available 24 hours) *

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Full-service spa
  • Spa treatment room(s)
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2002
  • Rooftop terrace
  • Library
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.

Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

El Sueño Hotel & Spa’s small print

Also known as

  • El Sueño Hotel Puebla
  • El Sueño Hotel
  • El Sueño Puebla
  • El Sueno Hotel
  • El Sueño Hotel & Spa Hotel
  • El Sueño Hotel & Spa Puebla
  • El Sueño Hotel & Spa Hotel Puebla

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: MXN 1000 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 700 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 700 (subject to availability)

Pets are allowed for an extra charge of MXN 350 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle

Airport shuttle service for children costs MXN 0.00

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for El Sueño Hotel & Spa

  • Does El Sueño Hotel & Spa offer free cancellation for a full refund?
    Yes, El Sueño Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at El Sueño Hotel & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at El Sueño Hotel & Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at El Sueño Hotel & Spa?
    Yes, there's an indoor pool.
  • Are pets allowed at El Sueño Hotel & Spa?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of MXN 350 per pet, per night.
  • What are the check-in and check-out times at El Sueño Hotel & Spa?
    You can check in from 3 PM - midnight. There's a charge of MXN 700 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 700 (subject to availability).
  • Are there restaurants at or near El Sueño Hotel & Spa?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Casa Barroca (3-min walk), Antigua Churrería de Catedral (3-min walk), and La Zanahoria (4-min walk).
  • Is airport shuttle service offered by El Sueño Hotel & Spa?
    Yes, a shuttle from the hotel to the airport is available. The charge is MXN 480 per vehicle.

Recent reviews

Exceptional 9.6 From 57 reviews

Very good 8.0
The spa is amazing. Our room (Nahui) was a little dark, with high ceiling, clean snd comfortable with nice bathroom. Staff was pleasant and attentive. Restaurant is ok (we had only breakfast there). Location is perfect.
us2 night trip
Exceptional 10.0
What an amazing hotel is “El Sueño”! Positive atmosphere, staff ready to help, beautiful rooms, great views from the terrace, top notch quality of breakfast that was included with room, amazing variety of food and drinks on the menu, and great location in historic downtown. Excellent place, I will definitely come back.
Maria, us1 night trip with friends
Exceptional 10.0
Everything was great in the place, and very helpful personnel. The location was also great, very close to city square (center) and with many options for food/drinks. Will definitely return.
Kent, us1 night business trip
Exceptional 10.0
I'll be back!
El Sueno es magnifico - areas comunes y recamaras muy bonitos y acogedoras, ubicacion perfecta, y los servicios del spa fueron convenientes y ayudadores despues de los dias largos caminando. Me gusto muchisimo sus servicios y decoraciones, y ellos van mas alla para asegurar que toda necesidad se cumpla. Voy a volver el mayo dos veces y me quedare en el sueno para los visitas mas. Excelente lugar!
michael s, mx3 night business trip
Exceptional 10.0
Truly a dream - gorgeous, comfortable, quiet
El sueno is truly a dream - full of beautiful plants, skylights, fountains, and cool breezes, it is a calming, quiet oasis nestled inside a busy part of town (the center). Great location, service, rooms, food options - everything is gorgeous and delicious. The massage packages are delightful too - I did reflexology (foot massage and nerve work), hot stones, and head massage. They also have a jacuzzi, pool, heated wigwam, and everything else you need to be at peace after a day of walking around this booming area and seeing the sights. Highly recommended!
michael s, mx1 night business trip
Exceptional 10.0
Great stay in Puebla
This was such a gem! From the second we walked I. We were walked with open arms. The room was perfect, quiet, and comfortable. The breakfast was also amazing! Would highly recommend.
Anthony, us1 night romance trip
Good 6.0
Nice hotel downtown
Overall hotel is perfect, great location and good service. I would recommend just very upset that i was charged 50 pesos for one nespreso capsule. When you pay for a hotel of this class coffee is included in the price. Breakfast was included and i would say a good deal unfortunately my food wasnt good :-( my husband’s was.
Selene, mx1 night family trip
Exceptional 10.0
Love El Sueno
The Hotel was very cute and adorable! The room where spacious and bed very comfortable. We arrived very late and someone was there to assist us without issue. Also, The location is perfect in the City Historical center. Park your car and walk around.
Carlos, mx1 night trip with friends
Exceptional 10.0
A piece of heaven in Puebla town center
Beautifully restored contruction, very charm and cozy. Friendly staff; amazing breakfast. You must stay here
Augusto, us2 night romance trip
Exceptional 10.0
Great hotel in the heart of Puebla. Extremely beautiful and the breakfast was great!
us2 night trip

El Sueño Hotel & Spa