Grand Beach Resort Hotel, Traverse City, United States of America

Everything was great overall! Front desk staff especially were very courteous and helpful. The staff monitoring the continental breakfast could have been pleasant or courteous (she never smiled or even said good morning when my family and I were there. Didn’t see her extend pleasantries to anyone else either) but I guess that may not be in her job description. Beyond that, service from all others was an extremely pleasant experience. Would definitely stay there again, hopefully for a more joyous occasion next time (our family was in Traverse City to attend a funeral).

Very fair price, slept great, awesome pool/hot tub and everyone was friendly. Will definitely come back! Stayed over spring break, lots to do for the kids in town and exploring out of town!

I stayed at this hotel with 3 granddaughters during spring break. They loved the pool. I liked that I was on the water, facing the water. The breakfast was good. There were many things to do in the area. One thing we really enjoyed was the childrens museum.

Upon check in I had to wait 5 minutes for the counter person to get off of the phone without even an acknowledgment I was there. From the conversation it was clearly not a customer but a co-worker. After getting my key, there was no clear direction where the room was. I was told to just park "anywhere" but not where the entry to our room was. Having been our first time here we had no idea of the layout, and the buildings are not marked. After driving around aimlessly in the parking lot, my wife went in to ask. The clerk seemed confused why we would have to ask. Not helpful at all! We finally found our room and learned that even a quick finger point would have been helpful. The continental breakfast was very disappointing. Bagels, donuts, muffins, waffles..........umm how about some protein? There was some pineapple chunks in a bowl and also unidentified yogurt in a bowl to scoop out. We went to Bob Evans the next day for breakfast. There clearly needs to be more staffing at the counter. Going for change I again had to wait 5 minutes while she was on the phone. Finally someone came out of the office to take care of me along with a young guy in a wet swimsuit shivering waiting for a towel. Overall the rooms and facilities are impressive........now you just need your service to match.