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Luxury hotel with 2 restaurants, near LANXESS Arena
It was great. I stayed there last year and came back this year.
Apr. 1, 2019
This is an excellent hotel! The rooms are very large and very clean. The hotel is very…
Sep. 4, 2020
This property advises that it adheres to Safety Protocol (Radisson) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Self parking costs EUR 19 per day with in/out privileges
Rollaway beds are available for EUR 29.0 per night
To-go breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)
Pets are allowed for an extra charge of EUR 17 per pet, per stay
Service animals exempt from feesThe property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Hotel was great but a very experience due to the coronavirus having an impact on the service that was provided. Lots of hand sanitiser around the hotel and good social distancing markings so I felt comfortable in that respect
Antony, 4 night business trip, Jul. 12, 2020
Verified Hotels.com guest review
Waiting time for check in was 25 minutes! Staff was completely lost Room service didn’t work
Piara, 1 night business trip, Feb. 10, 2020
Verified Hotels.com guest review
Thank you bu too do t want to vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
3 night business trip, Jan. 29, 2020
Verified Expedia guest review
Long wait to check out
Jessica, 1 night business trip, Jan. 21, 2020
Verified Hotels.com guest review
Had a fantastic time at the hotel
Xhensilva, 4 night trip, Dec. 15, 2019
Verified Hotels.com guest review
€55 for a bottle of Pinot Grigio topped it off for what cost €6 in the shops. The most expensive hotel bar i have ever stayed at.
3 night trip with friends, Dec. 12, 2019
Verified Expedia guest review
Spotlessly clean,very modern and welcoming staff. Very well priced
2 night romance trip, Dec. 5, 2019
Verified Expedia guest review
The hotel website's description states it's on the banks of the Rhine-it isn't-it's at least a 40 minute walk away. Very modern, spacious hotel. Typical hotel room. Room very warm at night-there was an issue with air conditioning. Engineers only able to work to rectify it on empty rooms. Booking stated king size bed-got twin beds. Seems the hotel doesn't have many king size beds to allocate. Check in takes ages-there was a constant queue even with 5 receptionists. Check-in states from 3pm but guests were being checked in all the time. The location is probably fine for business travellers to the exhibition centre nearby but it's not central for Cologne city. Tram stop nearby but this didn't take us into city centre. Very few restaurants nearby within walking distance so 40min walk into the centre and back or taxi 10.50euros each way. Tea making facilities in room.Mini waste bin still had previous guest's rubbish in. Despite telling reception it wasn't emptied during our 3 day stay. Supplies not replenished -1 of each tea for 2 guests. 1 cocoa as previous guest's empty packet was still in the bin. Mini bar empty. 2 complimentary bottles of water not replenished. Breakfast expensive at 25 euros but a very good selection. Don't know how anyone can eat 25euros worth at breakfast. Chocolate fountain & gluwein on Sunday. Wouldn't return here.
3 night romance trip, Nov. 28, 2019
Verified Expedia guest review
Checked tthe hotel for 1 night. Booked 3 other rooms for friends. Upon arrival we are impressed by the spaciousness and decor of the lobby. We went up to the rooms both my room and that of one of my friends had brushes left in the toilet bowls. In addition the waste basket of my friend's room was left on the shelf. That night we had drinks in the lobby. The waitress refused to allow us to charge to the room and even shouted at the us. Could be that we are Asians. This hotel is best at being unpleasantness and in housekeeping.
Audrey, 1 night trip with friends, Nov. 19, 2019
Verified Hotels.com guest review
Excellent hotel near Messe. Food/restaurant service needs to be available on n more than bar area.
Corey, 3 night business trip, Nov. 11, 2019
Verified Hotels.com guest review