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1 room, 2 adults

Sercotel Panama Princess

3.5-star3.5 stars
Calle 53 Marbella y Avenida 5a B sur, World Trade Center building, Panama City, Panama, 832-0239, Panama

Central hotel with full-service spa, connected to the convention center, near Avenida Balboa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Beach
Beautiful beach
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning

Sercotel Panama Princess

from A$65
  • Habitacion estandar doble, 1 cama de matrimonio 2 personas
  • Habitacion estandar, 2 camas dobles 2 personas
  • Suite junior 2 personas
  • Habitacion estandar doble, 1 cama de matrimonio 1 persona
  • Habitacion estandar, 2 camas dobles 1 persona
  • Suite junior 1 persona

What’s around Sercotel Panama Princess

Landmarks

  • In Obarrio
  • Cinta Costera - 42 min walk
  • Avenida Balboa - 3 min walk
  • Via Espana - 14 min walk
  • Multiplaza Pacific Mall - 18 min walk
  • National Shrine of the Heart of Mary - 9 min walk
  • Multicentro Panama - 9 min walk
  • Megapolis Convention Center - 10 min walk

Getting around

  • Panama City (PTY-Tocumen Intl.) - 21 min drive
  • Panama City (PAC-Marcos A. Gelabert Intl.) - 13 min drive
  • Balboa (BLB-Panama Pacifico Intl.) - 23 min drive
  • Panama City Passenger Station - 11 min drive
  • Iglesia del Carmen Station - 16 min walk
  • Santo Tomas Station - 27 min walk

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is 1 PM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Free nearby parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool umbrellas
  • 24-hour fitness facilities
  • Full-service spa
  • Steam room
  • Casino
  • Sauna
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5833
  • Conference space size (meters) - 541.94
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1997
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Atheneum Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Trade Point Bar - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Happy hour is offered.

Khuska - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Sercotel Panama Princess’s small print

Also known as

  • GHL Hotel Panamá Marbella Panama City
  • Sercotel Panama Princess City
  • GHL Hotel Panamá Marbella
  • Sercotel Princess Panama
  • Hotel Panama Princess
  • GHL Panamá Marbella
  • Hotel Carolina Princess Panama/Panama City
  • Four Points By Sheraton Panama Hotel City
  • Sercotel Panama Princess City
  • Sercotel Princess Panama
  • Hotel Panama Princess
  • Panama Princess
  • Sercotel Panama Princess Hotel
  • Sercotel Panama Princess Panama City
  • Sercotel Panama Princess Hotel Panama City
  • GHL Panamá Marbella Panama City
  • GHL Panamá Marbella
  • Hotel Carolina Princess Panama/Panama City
  • Sercotel Panama Princess Hotel
  • Sercotel Princess Hotel
  • Sercotel Princess
  • Four Points By Sheraton Panama Hotel City

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 12 years old are not allowed in the health club, fitness facility, or spa tub.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of PAB 30 (subject to availability)

Late check-out can be arranged for an extra charge of PAB 30 (subject to availability)

Buffet breakfast is offered for an extra charge of PAB 10 for adults and PAB 10 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.6 From 575 reviews

Very good 8.0
Inefficient, disinterested staff, but nice hotel
We arrived at the hotel around 7:30 am knowing that we wouldn't be able to check in, no problem. They said they put us on a waiting list to have the room ready as soon as possible, no later than 3 pm. We left and came back around 3:45 pm, had to wait around 20 minutes to talk to staff because they were dealing with other customers. They told us the room wasn't ready, and when we complained that we'd supposedly been on a waiting list since 7:30 am, they were like "Well, it's not ready," and their facial expressions said, "Too bad, deal with it." We waited until around 4:30 and the room still wasn't ready. It was only when my girl friend got super stressed out and started making a scene (because we were exhausted from an overnight flight) that they sent an administrator to talk to us and help us out. He attended us better than the front desk staff. Despite all this, I can't give the hotel a bad rating, because it really is a nice hotel for what we paid. It was clean and comfortable, and after check-in, we had no problems. I'd recommend it, but they really should improve the check-in process and make sure the rooms are ready on time.
Bagudoko, usOther trip
Exceptional 10.0
Pretty special hotel
My wife, daughter and I stayed a total of 5 nights. Our first night was separated from the other 4 as we wanted to visit the country. First night, we had a room where there was a strong mold smell (and mold) as others mentioned. We asked to be moved, they moved us to one with less mold for a night and told us they are aware about that and the new owners are renovating all the rooms, to remove the carpet, fix the Wi-Fi connection, gym, and more. The restaurant is renovated and looks really nice! We checked out and then checked back in the next week for 4 nights. We were placed in a room without a mold smell. Much better! We had a really great time. I really liked our room. Nice bathroom, very clean room compared to other hotels we frequented. Hardly any dust, etc. Beds and pillows are high quality and comfortable. The morning included breakfast buffet is excellent, one of the best as it has multiple choices. We also had supper there and ordered 3 meals for us (really low price compared to outside restaurants) (it's also a fancy restaurant so it's a really nice experience). The food was delicious and the whole staff was great, professional, and kind. They have a piano bar in the lobby and I think 2 bar areas (we didn't use them). The area is safe with lots of shops and restaurants. The road going to the hotel has traffic but it's quick to get out of the hotel as it goes through a private road. It was the best price/quality I could find. Others similar were double the price.
caOther trip
Good 6.0
Overall It was ok
This hotel is in a good location. It was hard to find it thou, the name of the hotel is in a TV screen seems like and hard to see at night. They said they just changed the name..We drove by it like 4 times before being able to find it and if you ask people on the streets they don't know where it is. The streets aren't mark either so, at night looking for this place was a challenge. Our room on the 2 floor was stuffy and hot the first night. We complaint and someone came to fix the a/c. 2 hours later we were calling again to get the a/c guy back in there at 2 am. He was able to fix it but we still moved the next morning to a different room. The second room was on the 7th floor and better. Breakfast is included. They have fresh fruit, coffee, some juices, bread, ham, cereal and scramble eggs. If you want your eggs in a different way you may for an extra charge. I noticed the only give you two towels so, if you need more just ask the maid. Our rental car was hit while parked in the hotel's garage, we spoke to the hotel manager in charge who told us she will help getting it resolved. Thank God we had insurance in the car and when trying to return it there was no need for further action against the hotel. Highly recommend to get insurance if you are renting a car.
usOther trip
Fair 4.0
2 star trying to be a 4 star
Everything in this hotel is so worn and cheap looking. The staff don't speak english, fortunately we speak Spanish but I wouldn't recommend this place for Westerners. The bathtub was badly peeling and there wasn't hot water any time of day or night. We had 1 towel and 1 hand towel, which we had to use to soak up the water leaking by the toilet. We asked for more towels at the desk and were told they would bring them up but never did. Very over priced for what you get; including the crappy breakfast. We went for it at 0930 and although it was supposed to go until 10 they were not replacing the empty platters. It only consisted of cold cuts, breads, and 3 hot platters of weiners in sauce, fried rice, and pancakes. I recommend going around the corner for good $2-6 hot breakfasts that come with juice and coffee.
Lena, caOther trip
Good 6.0
You pay for what you get
Visited Panama for 8 days, and spent two days in each hotel. Our first issue with this one was that, when we booked, it was called "Sercotel Panama Princess," but the taxi driver took us to a different hotel with a similar name. Apparently this one changed names, and is now "Sercotel Marabella." Issue #2 was wifi - only able to connect from the lobby or near elevators, not in the room. Third was location. For tourist destinations, you may want to look for a closer hotel. This was the least favorite of locations we chose, due to the places we wanted to visit. Fourth was the condition. Looks like hotel hasn't been updated in years, but was once nice. Stains on carpet, tub needs refinishing, hallways look like outdated 1980's style. Lastly, the power went out during our stay. Elevators were unusable off and on for hours, with no stairway access. Didn't like feeling trapped. Hopefully this was an isolated issue. Snack options are nicely laid out, enticing you to use - and pay for them. Room price was good, but there are better options in Panama.
Jennifer, us1 night romance trip

Sercotel Panama Princess

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