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1 room, 2 adults

Novum Hotel Holstenwall Hamburg Neustadt

Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Lift
  • Smoke-free property
Holstenwall 19, Hamburg, HH, 20355, Germany

Hotel with bar/lounge, connected to the convention center, near Reeperbahn
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Lift
    • Smoke-free property
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We enjoyed the stay however the room was extremely noise The rooms facing the main road…Jun. 26, 2019
  • Very comfortable hotel and close to Reeperbahn with its clubs, pubs and restaurants.…Sep. 15, 2020

Novum Hotel Holstenwall Hamburg Neustadt

from A$96
  • Economy Single Room, 1 Single Bed
  • Basic Double Room, 1 Queen Bed
  • Standard Double Room
  • Comfort Double Room
  • Triple Room
  • Basic Single Room, 1 Queen Bed
  • Standard Single Room
  • Comfort Single Room
  • Comfort Room

What’s around Novum Hotel Holstenwall Hamburg Neustadt

Landmarks

  • In Neustadt
  • Reeperbahn - 4 min walk
  • Miniatur Wunderland - 19 min walk
  • Hamburg Dungeon - 19 min walk
  • Elbe Philharmonic Hall - 22 min walk
  • Fish Market - 24 min walk
  • St. Michaelis Church - 6 min walk
  • Operettenhaus - 7 min walk

Getting around

  • Hamburg Airport (HAM) - 26 min drive
  • Hamburg Dammtor Station - 20 min walk
  • Sternschanze Station - 24 min walk
  • Central S-Bahn - 29 min walk
  • St. Pauli U-Bahn - 4 min walk
  • Landungsbrücken Station - 9 min walk
  • Stadthausbrücke S-Bahn - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 67 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Bar/lounge
Things to do
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Languages Spoken
  • English
  • German

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Novum Hotel Holstenwall Hamburg Neustadt’s small print

Also known as

  • Novum Hotel Holstenwall Hamburg Neustadt
  • Novum Hotel Holstenwall Neustadt
  • Select Hotel Hamburg
  • Novum Hotel Holstenwall Hamburg Neustadt Hotel
  • Novum Hotel Holstenwall Hamburg Neustadt Hamburg
  • Novum Hotel Holstenwall Hamburg Neustadt Hotel Hamburg
  • Novum Hotel Holstenwall Neustadt
  • Novum Holstenwall Hamburg Neustadt
  • Novum Holstenwall Neustadt
  • Novum Hotel Holstenwall
  • Novum Holstenwall
  • Novum Hotel Holstenwall
  • Novum Hotel Holstenwall Hamburg
  • Novum Hotel Holstenwall Hamburg Neustadt

Policies

Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.00 per person, per night

Optional extras

Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)

Late check-out can be arranged for an extra charge of EUR 15.00 (subject to availability)

Rollaway beds are available for EUR 30.0 per night

Buffet breakfast is offered for an extra charge of EUR 8.90 for adults and EUR 4.95 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novum Hotel Holstenwall Hamburg Neustadt

  • Does Novum Hotel Holstenwall Hamburg Neustadt offer free cancellation for a full refund?
    Yes, Novum Hotel Holstenwall Hamburg Neustadt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novum Hotel Holstenwall Hamburg Neustadt?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novum Hotel Holstenwall Hamburg Neustadt?
    Sorry, there's no onsite parking at Novum Hotel Holstenwall Hamburg Neustadt.
  • Are pets allowed at Novum Hotel Holstenwall Hamburg Neustadt?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Novum Hotel Holstenwall Hamburg Neustadt?
    You can check in from 3:00 PM - anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Novum Hotel Holstenwall Hamburg Neustadt?
    Yes. Nearby restaurants include Dat Backhus (4-min walk), Zwick (5-min walk), and Maredo (5-min walk).
  • Is there an onsite casino at Novum Hotel Holstenwall Hamburg Neustadt?
    No, this hotel doesn't have a casino, but Casino Esplanade (19-min walk) is nearby.
  • What is there to do at Novum Hotel Holstenwall Hamburg Neustadt and nearby?
    Have fun with nearby activities like cycling and hiking.

Recent reviews

Good 7.2 From 791 reviews

Good 6.0
Fair
Everything was OK, nothing exceptional. Just fair. There was a mess about the breakfast, as staff was restricting how much each person could eat.
us2 night family trip
Fair 4.0
The best thing it was the cleanliness and the location. The mattress was awful. On our first night at the hotel, we wake up at small hours in the morning with people laughing and talking on the corridor for ages and the reception staff did not do anything about it. Breakfast did not have any dairy free options. As they did not have any dairy free options,in the afternoon I went to the supermarket and bought a big pot of dairy free yogurt. While asking at the reception if they have a spoon as I was hungry, staff were the most unfriendly and rude I ever seen in a hotel reception. The receptionist said that we were in a hotel, and when my husband said, yes, and we are staying here is why we are asking for a spoon. the receptionist asked our room number and requested the key to make sure we were there. When we showed them the key, he just looked at me and said no spoon and no kitchen. His reaction it would not be much different if I have asked for a gun. I am sure that if one day I return to Hamburg I would not stay in this hotel. Reception should be able to help guests, listen their needs, willing to help when they need anything, not treating them in such unfriendly way. I cannot understand how people so unfriendly and rude can work in a hotel reception.
ie3 night romance trip
Very good 8.0
For a short stay perfect however breakfast is poor
gb2 night family trip
Fair 4.0
Rude staff
Rude staff
Karin, ie2 night family trip
Good 6.0
Confusing Locks!
The location of this hotel is decent considering the price, but the locks on the doors are very inconvenient. They are confusing, even after I had an attendant show me how it worked I was worried that if I left the room I wouldn’t be able to get back in. The water pressure in the shower was not great either. But overall an ok experience.
Hannah, ca1 night trip
Very good 8.0
Clean, well located hotel. The breakfast was wonderful. The room was clean and efficient. It was a bit warm and since there was no AC, you need to leave the windows open which is noisy at night. Overall, a very good value.
us1 night family trip
Very good 8.0
The room was very basic and quite small, but was adequate with a private bathroom, and the hotel was centrally located. The safe in the room was very easy to use.
gb5 night trip
Exceptional 10.0
Great stay, including breakfast.
Very nice hotel in a quiet street near a lovely park
Rowan, nz2 night trip with friends
Very good 8.0
Great location
Small, dated room but very clean. No chance of tea/coffee in room but there’s a small coffee machine in reception (it doesn’t dispense hot water so no chance of a cup of tea). The only food available is breakfast (fantastic selection for a continental buffet). No room service and bar consists of a fridge in reception with overpriced beer and wine only. Friendly reception staff and a fabulous location. Less than 20 mins walk to harbour, city centre etc. Good value for money overall.
Jennifer, gb3 night family trip
Very good 8.0
Good value and excellent location
An excellent location and very quiet. Good service and breakfast. Good value and would stay again
Jacqueline, gb1 night romance trip

Novum Hotel Holstenwall Hamburg Neustadt