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All properties in Massena, New York, United States of America

Quality Inn Massena

Massena hotel with restaurant and bar/lounge

  • Free buffet breakfast, free WiFi, and free parking
From
A$133

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Lobby
  • Breakfast Area
  • Breakfast Area
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10 W Orvis St, Massena, 13662, NY, United States of America
7.0.Good.
  • It was clean and the staff was very friendly. We would stay there again.

    May 13, 2022

  • Friendly check in - bar and restaurant are great.

    Dec. 16, 2021

See all 184 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Free breakfast
  • Free WiFi
  • Free parking
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 117 guestrooms
  • Restaurant and bar/lounge
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area

For families

  • Cots/infant beds available
  • Microwave
  • Fridge
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer

What’s around

  • Heart of Massena
  • Massena Museum - 1 min walk
  • Grasse River - 5 min walk
  • Harte Haven Shopping Center - 17 min walk
  • Bowlmor Lanes - 17 min walk
  • Raquette River - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Smoking
  • Standard Room, 1 Queen Bed, Non Smoking

What’s around

Landmarks

  • Heart of Massena
  • Massena Museum - 1 min walk
  • Grasse River - 5 min walk
  • Harte Haven Shopping Center - 17 min walk
  • Bowlmor Lanes - 17 min walk
  • Raquette River - 20 min walk
  • Timequest Mini Golf - 2.5 mi / 4.1 km
  • Massena Town Beach - 3.1 mi / 5 km
  • St. Lawrence Center - 3.3 mi / 5.3 km
  • Saint Lawrence River - 3.3 mi / 5.3 km
  • Eisenhower Locks - 5.2 mi / 8.4 km

Getting around

  • Massena, NY (MSS-Massena Intl.) - 7 min drive
  • Cornwall Station - 24 min drive
map
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10 W Orvis St, Massena, 13662, NY, United States of America

At a glance

Hotel size

  • This hotel has 117 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed
  • Specific rooms only, restrictions apply*
  • Up to 110 lbs

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness facilities

Working away

  • Business centre
  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Lift
  • Designated smoking areas

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillowtop mattress

Freshen up

  • Shower/tub combination
  • Hair dryer

Be entertained

  • Cable TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Fridge
  • Microwave

Special features

Dining

Dars Place - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

  • Quality Inn Massena
  • Quality Massena
  • Massena Quality Inn
  • Quality Hotel Massena
  • Quality Inn Massena Hotel
  • Quality Inn Massena Massena
  • Quality Inn Massena Hotel Massena

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Quality Inn Massena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. RV/bus/truck parking is available.
  • Yes, pets are welcome, with a maximum weight of 110 lbs per pet.
  • You can check in starting at 3 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant, Dars Place. Nearby restaurants include China Doll (4-min walk), Spanky's (7-min walk), and Rapidz (7-min walk).
  • Maintain your daily exercise routine at the gym.
7.0.Good.
  • 6.0.Good

    Didn't care for the location.

    Edith M, 1 night romance trip, Sep. 26, 2021

    Verified Expedia guest review

  • 8.0.Very good

    It was ecxellent except for smell of sigarretes ( smoke)

    Job, 1 night trip, Aug. 26, 2021

    Verified Expedia guest review

  • 8.0.Very good

    The property was very clean and the staff was friendly and welcoming.

    Nathalie, 1 night family trip, Aug. 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Parking was great and staff were very polite and helpful. I would definitely stay there again

    Julie, 1 night trip, Aug. 26, 2021

    Verified Travelocity guest review

  • 2.0.Poor

    Run for your life

    This hotel was the nastiest hotel I've ever stayed at. There were blood stains on the sheets of the "clean" bed that went down the side. We asked for new sheets and they brought us sheets that were too small for the bed. The bathtub had black mold in it and dead bugs everywhere. There were clumps of hair on the bathroom floor. Everything had stains on them the curtains, lamp and walls. It was absolute filth. Also we were told that the 2nd floor (we were in room 238) is were long term rentals stay. So for our overnight stay we had people in the hallways smoking and fighting over stolen laundry late at night.

    Sean, 1 night family trip, Jul. 31, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    This hotel advertised continental breakfast which I was told at check in they weren’t serving because of COVID. This state has completely opened up from COVID so if they were short staffed that may be the case but no other offers were given to us nor was there money return for visit seems that was a big part of my decision in picking this hotel.

    2 night trip, Jul. 5, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Hairy Situation

    The hotel and bedroom were absolutely fine. My concerns are with the bathroom in our room. We opted to go unshowered because the shower had hair and soap scum visible on both the floor and the walls. Additionally, the outside of the tub, under the sink, had splatters of brown residue. I'm willing to overlook certain things but the bathroom was just absolutely disgusting. I didnt expect this level of substandard cleanliness from a Choice Hotel. Also, i selected this hotel partially due to the continental breakfast that they advertise as included. I was not notified that this was no longer included until I checked in. Considering that the cost of an included breakfast is built into the rates you charge, I'd recommend either NOT falsely advertising this, or charge your customers accordingly.

    Samantha, 1 night trip with friends, Jun. 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Parking

    2 night family trip, Jun. 3, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Not very clean

    The room wasn’t perfectly clean, plastic and crumb of food on the floor. Also the room was smelling mildew. The sink seemed clogged and the floor of the bathroom dirty as well.

    1 night trip, Apr. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Happy New Years

    The stay was very clean they where friendly and had an amazing time there parking was close and there is alot of parking.

    Christal, 1 night trip, Dec. 31, 2020

    Verified Hotels.com guest review

See all 184 reviews