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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

The Ritz-Carlton, Santiago

5-star5 stars
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208, Chile

Luxury hotel with indoor pool, near Costanera Center
  • Free Internet
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Staff not great and quite rude Things didn’t work like spa and liftSep. 2, 2019
  • Excellent Apr. 27, 2019

The Ritz-Carlton, Santiago

from A$259
  • Room, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 2 Queen Beds, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View
  • Room, 2 Queen Beds, City View
  • Presidential Suite, 1 Bedroom, Non Smoking, City View (Club Lounge Access)

What’s around The Ritz-Carlton, Santiago

Landmarks

  • Costanera Center - 13 min walk
  • Peru Plaza - 6 min walk
  • Los Leones Golf Club - 9 min walk
  • Gran Torre Santiago - 15 min walk
  • Uruguay Park - 16 min walk
  • Bicentennial Park - 20 min walk
  • Sculpture Park - 24 min walk
  • Sernatur - 29 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 34 min drive
  • Santiago Central Station - 27 min drive
  • El Golf Station - 1 min walk
  • Alcantara Station - 7 min walk
  • Tobalaba Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 205 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed*

Internet

  • WiFi in public areas*

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 16 per day)

  • Wheelchair-accessible parking and van parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Golfing nearby
  • Health club
  • Sauna
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 1
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Estro - Onsite restaurant.

The Ritz-Carlton, Santiago’s small print

Also known as

  • Ritz-Carlton Santiago Hotel
  • The Ritz-Carlton, Santiago Santiago
  • The Ritz-Carlton, Santiago Hotel Santiago
  • Ritz-Carlton Santiago
  • Santiago Ritz Carlton
  • The Ritz-Carlton Santiago Hotel Santiago
  • Ritz Santiago
  • The Ritz-Carlton Santiago Hotel Santiago
  • Ritz Santiago
  • The Ritz Carlton, Santiago
  • The Ritz-Carlton, Santiago Hotel

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 16 per day

Pets are allowed for an extra charge of USD 125 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 77 per vehicle (one-way)

WiFi is available in guestrooms for USD 17 per day (rates may vary)

WiFi is available in public areas for USD 19 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Ritz-Carlton, Santiago

  • Does The Ritz-Carlton, Santiago offer free cancellation for a full refund?
    Yes, The Ritz-Carlton, Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Santiago?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Ritz-Carlton, Santiago?
    Yes. Self parking costs USD 16 per day.
  • Is there a pool at The Ritz-Carlton, Santiago?
    Yes, there's an indoor pool.
  • Are pets allowed at The Ritz-Carlton, Santiago?
    Yes, pets are welcome. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Ritz-Carlton, Santiago?
    You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near The Ritz-Carlton, Santiago?
    Yes, there's an onsite restaurant, Estro. Nearby restaurants include Eric Kayser (3-min walk), IT Sandwich & Bar (3-min walk), and Streat Burger (4-min walk).
  • Is airport shuttle service offered by The Ritz-Carlton, Santiago?
    Yes, an airport shuttle is available. The charge is USD 77 per vehicle one-way.
  • What is there to do at The Ritz-Carlton, Santiago and nearby?
    The Ritz-Carlton, Santiago has an indoor pool and a sauna, as well as a steam room.

Recent reviews

Superb 9.0 From 123 reviews

Very good 8.0
Good product , high price
Good product...club level was small but OK. Club level rooms could have used a second easy chair. expensive
Ian, au1 night romance trip
Very good 8.0
No coffee and tea in the room? No explanation and very odd. Breakfast nothing special considering where it was,
Ian, au1 night trip
Exceptional 10.0
Great location for exploring the city. Very friendly helpful staff especially Marco in the club lounge.
gb2 night romance trip
Exceptional 10.0
Awesome stay
Great service from Francisca at the Club Lounge, wonderful amenities. Perfect location with many restaurants and stores nearby.
Cynthia, us4 night trip
Very good 8.0
Location was good. Hotel was clean, rooms were spacious, and breakfast was very good. Unfortunately, it felt like the staff was not particularly informed as to transportation options to the airport, directions, etc.
us1 night romance trip
Fair 4.0
This is definitely NOT a five-star hotel. The room looks run down. The tub in the room (an executive suite) was rusty and had hair in it. The sink and the surfaces look stained and dirty. The service at the bar was unbelievably slow, even when there were not many people at the bar. On the positive side, the staff was very polite and there are many restaurants in the area. Overall, this hotel experience was very disappointing.
Maria, us2 night trip
Exceptional 10.0
Beautiful, Excellent staff, wonderful Spa, and a great location.
us2 night trip
Exceptional 10.0
The service and staff were outstanding. Loved the club lounge!!
Maggie, us1 night romance trip
Exceptional 10.0
Great Hotel - Great Formula
Beautiful Ritz in a nice part of town. Very impressive staff. Would you expect anything less at a Ritz?
mx2 night romance trip
Very good 8.0
This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!
us2 night trip

The Ritz-Carlton, Santiago