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All properties in Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

The Ritz-Carlton, Santiago

5-star5 stars
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208, Chile

Mountain hotel with spa, near Costanera Center
  • Free Internet
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Staff not great and quite rude Things didn’t work like spa and liftSep. 5, 2019
  • Excellent Apr. 30, 2019

The Ritz-Carlton, Santiago

from A$255
  • Room, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 2 Queen Beds, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View
  • Room, 2 Queen Beds, City View
  • Presidential Suite, 1 King Bed, City View (Club Lounge Access)

What’s around The Ritz-Carlton, Santiago

Landmarks

  • Heart of Santiago
  • Costanera Center - 13 min walk
  • Peru Plaza - 6 min walk
  • Los Leones Golf Club - 9 min walk
  • Gran Torre Santiago - 15 min walk
  • Uruguay Park - 16 min walk
  • Bicentennial Park - 20 min walk
  • Sculpture Park - 24 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 32 min drive
  • Santiago Central Station - 10 min drive
  • El Golf Station - 1 min walk
  • Alcantara Station - 7 min walk
  • Tobalaba Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 205 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • WiFi in public areas *

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 9,000
  • Conference space size (meters) - 1
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The Spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Estro - Onsite restaurant.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

The Ritz-Carlton, Santiago’s small print

Also known as

  • Ritz-Carlton Santiago Hotel
  • The Ritz-Carlton, Santiago Santiago
  • The Ritz-Carlton, Santiago Hotel Santiago
  • Ritz-Carlton Santiago
  • Santiago Ritz Carlton
  • The Ritz-Carlton Santiago Hotel Santiago
  • Ritz Santiago
  • The Ritz-Carlton Santiago Hotel Santiago
  • Ritz Santiago
  • The Ritz Carlton, Santiago
  • The Ritz-Carlton, Santiago Hotel

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs CLP 16 per day

Valet parking is available for an extra charge

Pets are allowed for an extra charge of CLP 125 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CLP 77 per vehicle (one-way)

WiFi is available in guestrooms for CLP 17 per day (rates may vary)

WiFi is available in public areas for CLP 19 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Ritz-Carlton, Santiago

  • Does The Ritz-Carlton, Santiago offer free cancellation for a full refund?
    Yes, The Ritz-Carlton, Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Ritz-Carlton, Santiago?
    Yes. Self parking costs CLP 16 per day. Valet parking costs CLP 16.00.
  • Is there a pool at The Ritz-Carlton, Santiago?
    Yes, there's an indoor pool.
  • Are pets allowed at The Ritz-Carlton, Santiago?
    Yes, pets are welcome. There's a charge of CLP 125 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Ritz-Carlton, Santiago?
    You can check in from 3 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near The Ritz-Carlton, Santiago?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by The Ritz-Carlton, Santiago?
    Yes, an airport shuttle is available. The charge is CLP 77 per vehicle one-way.

Recent reviews

Superb 9.2 From 121 reviews

Very good 8.0
Good product , high price
Good product...club level was small but OK. Club level rooms could have used a second easy chair. expensive
Ian, au1 night romance trip
Exceptional 10.0
Awesome stay
Great service from Francisca at the Club Lounge, wonderful amenities. Perfect location with many restaurants and stores nearby.
Cynthia, us4 night trip
Exceptional 10.0
Great Hotel - Great Formula
Beautiful Ritz in a nice part of town. Very impressive staff. Would you expect anything less at a Ritz?
mx2 night romance trip
Very good 8.0
Great location right by metro station. Hotel is nice. Breakfast service was slow and eggs had shells!
Sandra, us2 night family trip
Very good 8.0
Great hotel in fab location
Excellent hotel in a great location. Only bad experience was one morning where we went for a later breakfast and there was very little food available at the buffet, with still 1 hour of the breakfast service still to run.
Rob, gb4 night business trip
Exceptional 10.0
Luxury hotel in Santiago
Beautiful hotel The rooms are large and well appointed. The roof top pool and hot tub are impressive and the gym is great
tim, us1 night romance trip
Exceptional 10.0
Wonderful Santiago hotel
Great hotel in a nice part of town, walking distance to a big mall and lots of restaurants. Lovely room, and gracious service. Loved the Lobby bar/lounge for drinks and lunch. Very nice rooftop pool/spa/gym.
Ral, us3 night romance trip
Exceptional 10.0
The hotel is beautiful - modern and comfortable with great amenities. The area is 100% safe for walking around and there are a ton of great restaurants within a very short walk. It's a bit of a hike to the central part of old town but we walked, took the subway which is nearby and easy to navigate, and there are lots of taxis + Uber. The bar is quite nice and especially reasonable at happy hour. Highly recommend this hotel.
Robb, ca4 night romance trip
Exceptional 10.0
Great service and fascility.
Virandra, ie2 night romance trip
Fair 4.0
Service levels low
The worst service I have experienced at a Ritz. The hotel was full and the hotel was simply understaffed in every department. The hotel needs to be renovated. I would not recommend as there is plenty of excellent hotels in Chile.
john, nz2 night romance trip

The Ritz-Carlton, Santiago

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