Heartland Hotel Queenstown

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Overview of Heartland Hotel Queenstown

Heartland Hotel Queenstown

3.0 star property
3-star hotel in Queenstown with restaurant and bar/lounge

8.2/10 Very good

998 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Ski facilities
  • Laundry facilities
Map
27 Stanley Street, Queenstown, 9197
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Ski storage
  • 24-hour room service
  • Babysitting
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Free newspapers in the lobby
  • Limited hour front desk
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • In Queenstown City Centre
  • Skyline Queenstown - 2 min drive
  • The Remarkables Ski Area - 29 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

About this property

Heartland Hotel Queenstown

A great choice for a stay in Queenstown, Heartland Hotel Queenstown is just 4.4 mi (7.1 km) from the airport. The lobby lounge is a great place to grab a drink, and guests looking for a bite to eat can check out The Hillside Brasserie, which serves breakfast and dinner. Fellow travelers like the comfortable beds and helpful staff.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ski lessons nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Ski storage

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Grab bar near toilet

Languages

  • Dutch
  • English
  • German
  • Hindi
  • Japanese
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Heating
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Heartland Hotel
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Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
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Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.6/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charis, 2-night trip
Verified Hotels.com guest review

6/10 Good

Close to shops
Juliann, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Had a great sleep!
Very nice and convenient.
Ann, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

getting a car park like winning lotto
DARREN, 3-night romance trip
Verified Wotif guest review

4/10 Fair

Micheal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Helofu staff in a great location easy walking to everywhere and the bus to the airport just outside
Ian, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good hotel reasonable rates and close walking distance to town centre
stuart, 2-night romance trip
Verified Wotif guest review

8/10 Very good

Bill, 3-night trip
Verified Expedia guest review

4/10 Fair

needs a upgrate in the room we stayed at
david, 1-night trip
Verified Wotif guest review