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Best Western Melbourne City

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Reception
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board
Matchbox | Individually decorated, individually furnished, iron/ironing board
Shoebox | Individually decorated, individually furnished, iron/ironing board
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board

Overview of Best Western Melbourne City

Best Western Melbourne City

3.5 star property
City centre hotel within walking distance of Crown Casino and Entertainment Complex

8.0/10 Very good

1,035 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
  • Laundry facilities
The price is AU$126
Price available on 12/2/2023
Map
16 Spencer Street, Melbourne, VIC, 3000

Room options

About this area

What's nearby

  • In Melbourne Central Business District
  • Crown Casino and Entertainment Complex - 6 min walk
  • Collins Street - 1 min drive
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Marvel Stadium - 4 min drive
  • Queen Victoria Market - 8 min drive
  • Melbourne Central - 8 min drive
  • Aami Park - 3 min drive
  • Rod Laver Arena - 3 min drive
  • University of Melbourne - 4 min drive
  • Melbourne Cricket Ground - 13 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Melbourne Airport (MEL) - 19 min drive
  • Melbourne, VIC (AVV-Avalon) - 38 min drive
  • Spencer Street Station - 6 min walk
  • Spotswood Station - 8 min drive
  • Flinders Street Station - 14 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 23 min walk
  • North Melbourne Station - 27 min walk

Restaurants

  • Cherry & Twigs Cafe - 2 min walk
  • Tokyo Maki - 2 min walk
  • Perkup Burgers - 3 min walk
  • 5 & Dime Bagels - 3 min walk
  • Delhi Streets - 3 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City features a rooftop terrace and puts you within a 10-minute walk of Crown Casino and Entertainment Complex. A snack bar/deli and a terrace are other highlights. Fellow travellers like the helpful staff and location.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 per room)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Height restrictions apply for on-site parking
  • Off-site parking within 984 ft (AUD 25 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Use of nearby fitness centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Languages

  • Chinese (Mandarin)
  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Pets

  • Pets are allowed for an extra charge of AUD 30 per pet, per night

Parking

  • Parking is available nearby and costs AUD 25 per day (984 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID – 68932034202

Also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Does Best Western Melbourne City offer free cancellation for a full refund?
Yes, Best Western Melbourne City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Melbourne City?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on 12 Feb 2023 start from AU$126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Melbourne City?
This property confirms that guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Melbourne City?
Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of AUD 30 per pet, per night. Food and water bowls are available.
What are the check-in and check-out times at Best Western Melbourne City?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Best Western Melbourne City?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (6-min walk) is nearby.
What is there to do at Best Western Melbourne City and nearby?
Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino and Entertainment Complex (6-min walk), along with Marvel Stadium (11-min walk) and Melbourne Central (1 mi).
Are there restaurants at or near Best Western Melbourne City?
Yes. Nearby restaurants include The Grain Store (3-min walk), Clarendon Street Grill (3-min walk) and Buddabah (4-min walk).
What's the area around Best Western Melbourne City like?
Best Western Melbourne City is in Melbourne Central Business District, a short 6-minute walk from Spencer Street Station and 6 minutes' walk from Crown Casino and Entertainment Complex. Travellers say that this hotel is in a good location.

Reviews

8.0

Very good

8.2/10

Cleanliness

8.7/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Nice, clean and comfortable.
Very basic room but clean and comfortable, served its purpose. Managed to get an early check in because the room was ready. The location is very convenient.. a good place to rest and close to transport after a long day of tennis. will definitely use this again.
Martin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Samer, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Kerri, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chee, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jason, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Room was extra small, no cupboard where to put clothes , old floorboard full of marks , extra small bathroom , noisy , spider web on wall . Payed over $200 a night and at the hotel was $155 a night . Terrible experience
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Small but comfortable
The rooms were quite small (including the showers), but the limited space was made up by the comfort of the rooms. The location was amazing and was a short walk to any restaurant or place you needed to be downtown.
2-night business trip
Verified Hotels.com guest review