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Best Western Melbourne City

3.5 star property
Hotel with restaurant, near Melbourne Convention and Exhibition Centre

Choose dates to view prices

In the heart of Melbourne, Best Western Melbourne City offers a unique blend of comfort and charm. Relax on the rooftop terrace or unwind with a book from the library. The helpful staff is ready to assist you at any time, while Stubby restaurant serves up delicious meals throughout the day.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is AU$106
includes taxes & fees
18 May - 19 May

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox

Shoebox

8.4 out of 10
Very good
(82 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

Guest Room

  • Sleeps 3

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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The price is AU$89
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About the area

Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Flinders Lane - 3 min walk - 0.3 km
  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Melbourne Central - 15 min walk - 1.3 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 19 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Melbourne, VIC (AVV-Avalon) - 42 min drive
  • Southern Cross Station - 6 min walk
  • Flinders Street Station - 15 min walk
  • North Williamstown Station - 16 min drive
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 22 min walk
  • North Melbourne Station - 26 min walk

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Namoo - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk

About this property

Best Western Melbourne City

  • Best Western Melbourne City features a rooftop terrace and puts you only steps from Collins Street. For a bite to eat, guests can visit Stubby, which serves breakfast, lunch and dinner. Also, Melbourne Convention and Exhibition Centre and Crown Casino are within a short 10-minute walk. The helpful staff and location get great marks from fellow travellers.

At a glance

DONE

Hotel size

    • 114 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.5 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for on-site parking
    • Off-site parking within 984 ft (AUD 35 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Use of nearby fitness centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • At least 80% of food locally sourced
  • Locally owned and organised tours and activities
  • At least 80% of lighting from LEDs

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Stubby – This restaurant serves breakfast, brunch, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Renovations and closures

This property is closed from 1 April 2027 to 31 July 2027 (dates subject to change).

Parking

  • Parking is available nearby and costs AUD 35 per day (984 ft away)
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

State tax ID – 68932034202

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pensione

Hotel Pensione Melbourne

Melbourne Hotel Pensione

Melbourne Pensione

Melbourne Pensione Hotel

Pensione Hotel

Pensione Hotel Melbourne

Pensione Melbourne

Pensione Melbourne Hotel

Pensione Hotel Melbourne - By 8 Melbourne

Pensione Boutique Hotel Melbourne

Best Western Melbourne City Hotel

Pensione Boutique Hotel Melbourne

Best Melbourne City Hotel

Best Melbourne City Melbourne

Best Western Melbourne City Hotel

Best Western Melbourne City Melbourne

Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City currently open?

This property is closed from 1 April 2027 to 31 July 2027 (dates subject to change).

Are pets allowed at Best Western Melbourne City?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Best Western Melbourne City?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Best Western Melbourne City?

No, this hotel doesn't have a casino, but Crown Casino (5-min walk) is nearby.

What is there to do at Best Western Melbourne City and nearby?

Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino (5-min walk), along with Marvel Stadium (11-min walk) and Melbourne Central (1 mi).

Are there restaurants at or near Best Western Melbourne City?

Yes, there's an on-site restaurant, Stubby.

What's the area around Best Western Melbourne City like?

Best Western Melbourne City is in Melbourne Central Business District, a short 6-minute walk from Southern Cross Station and 5 minutes' walk from Crown Casino. Travellers say that the area is walkable and good for shopping.

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Reviews

Best Western Melbourne City Reviews

8.2

Very good

8.4

Cleanliness

7.8

Amenities

9.0

Staff & service

7.6

Property conditions & facilities

Guest review summary

What guests liked

  • The airport shuttle bus was conveniently located near the property, making it easy to access. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
Bathroom
Shower
Bed
Transportation
Restaurant
Amenities
Value

Reviews

Verified

10/10 Exceptional

Great location and reasonable price
Omar, 4-night trip
Verified

10/10 Exceptional

Great location. Staff very friendly Bed was great
Linda, 1-night trip
Verified

8/10 Very good

Staff were amazing and location was perfect
Debbie, 1-night trip
Verified

8/10 Very good

No airport shuttle, but SkyBus comes pretty close. Staff are very nice, friendly & helpful. Great location for the free zone tram & many others.
Loretta, 4-night trip
Verified

8/10 Very good

Staff were lovely and helpful.
Maree, 1-night trip
Verified

8/10 Very good

Friendly staff.
Robert, 4-night trip
Verified

10/10 Exceptional

Clean room and friendly staff
Dil, 4-night trip
Verified

10/10 Exceptional

Yes the room was spotless and the staff were so lovely
Nadine Genevieve, 1-night trip
Verified

10/10 Exceptional

Good stay
Pradeep Reddy, 2-night trip
Verified

10/10 Exceptional

The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Joel, 1-night trip
Verified

10/10 Exceptional

Friendly staff, clean room, great location, nice amenities
Matthew Swann, 1-night trip
Verified

10/10 Exceptional

well situated clean and helpful staff
kenneth, 1-night trip
Verified

10/10 Exceptional

Friendly, clean and fast acting people
Jacob, 5-night trip
Verified

10/10 Exceptional

Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @"01.30 am.
Andrew, 6-night trip
Verified

8/10 Very good

Just what we needed.. clean & comfortable. The staff are very helpful & the hotel is close to trains / trams..
Christopher, 2-night trip
Verified

10/10 Exceptional

room was great and the hotel is in a perfect area
Michael Patrick, 6-night trip
Verified

10/10 Exceptional

Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Barbara, 6-night trip
Verified

8/10 Very good

Yes the room was very clean and you have amazing friendly staff.
Susan, 8-night trip
Verified

6/10 Good

Budget accomodation. Friendly staff. Close to transport
Timothy, 3-night trip
Verified

8/10 Very good

I have always liked the location and style here.
Mischa, 1-night trip
Verified

8/10 Very good

Room was good and clean. Staff were helpful. Shower leaked, mat was wet and excess water outside shower. Good a 2 night stay as it was convenient to our event.
Mary, 2-night trip
Verified

10/10 Exceptional

This was a great stay. It was a small room with a tiny shower cubicle but it was just me so I didn’t need anything more. Neat as a pin and clean. A short walk to the skybus and trams just outside the door
Anitia, 1-night trip
Verified

10/10 Exceptional

Room was made up everyday. Staff were very helpful. Would definitely stay again, nice and close to everything
Sharon, 5-night trip
Verified

10/10 Exceptional

Conveniently located and clean. Small rooms but perfect for price. Friendly helpful staff. Would definitely stay here again.
Racheal, 1-night trip
Verified

8/10 Very good

The room was clean and tidy. A bit dated but the bed was comfy and the water was hot. The occupant in the next room was noisey but that is not the fault of our host.
Mark, 3-night trip