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1 room, 2 adults

Best Western Melbourne City

3.5-star3.5 stars
16 Spencer Street, Melbourne, VIC, 3000, Australia

3.5-star hotel with restaurant, near Melbourne Convention and Exhibition Centre
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 2,951 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Awesome vibe
More comfort would be nice

Best Western Melbourne City

from A$101
  • Matchbox
  • Standard Trio Room
  • Standard Twin Room
  • Shoebox
  • Rooftop Apartment
  • Standard King Room
  • Courtyard Room - Pet Friendly

What’s around Best Western Melbourne City

Top spots nearby

Recommended by this property

  • Melbourne Convention and Exhibition Centre (5-minute walk)
  • Marvel Stadium (9-minute walk)
  • Melbourne Central (13-minute walk)
  • The District Docklands (15-minute walk)
  • RMIT University (15-minute walk)
  • Melbourne Cricket Ground (23-minute walk)
  • University of Melbourne (27-minute walk)
  • Flemington Racecourse (5.5 km)

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive
  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Melbourne, VIC (AVV-Avalon) - 38 min drive
  • Southern Cross Station - 6 min walk
  • Flinders Street Station - 14 min walk
  • Showgrounds Station - 8 min drive
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 23 min walk
  • North Melbourne Station - 27 min walk

At a glance

Key facts

Hotel size

  • This hotel has 114 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-5:30 AM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Use of nearby fitness centre (discount)
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
Stay connected
  • Free WiFi
Food and drink
  • Fridge
  • Daily housekeeping
  • In-room safe

Special features


Oliviers Cafe - This café specializes in local cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Best Western Melbourne City’s small print

Also known as

  • Pensione Hotel Melbourne
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Mandatory fees

Deposit: AUD 100 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge of AUD 20 (subject to availability)

Self parking costs AUD 35.00 per day with in/out privileges

Parking is available nearby and costs AUD 35 per night

Continental breakfast is offered for an extra charge of AUD 15 for adults and AUD 15 for children (approximately)

Pets are allowed for an extra charge of AUD 30 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.2 From 1,133 reviews

Very good 8.0
A nice 2 night stay in the middle of everything!
Wanted and early check in so I paid for an upgraded room type. I really loved the courtyard room as it was a little oasis from the hustle and bustle. Hotel was very conveniently located near Southern cross station, crown casino precinct and south wharf DFO. A very nice place to stay in.
Mario, au2 night trip
Exceptional 10.0
Clean, comfortable and things worked
The room was clean, comfortable and modern. It had all the amenities that one could ask for. Everything worked and functioned as expected. The only downside was that the window that didn't necessarily open to the outside for some flowing air, but the a/c was sufficient. Location was conveniently close to a tram stop, Skybus and Spencer St station. Will consider on my next trip.
au1 night trip
Very good 8.0
Nice stay
Overall very good, usual complaint noisy guests in next room.
Ann, au1 night trip
Very good 8.0
Family fro Overseas
Great staff, good location, no parking out front tho as busy street. Main Door to my room should open other way so not dangerous tripping on step to bathroom. Clean and tidy
au2 night family trip
Good 6.0
A totally disappointing stay
My stay was for 2 nights-29 & 30th August 2019 in a shoe box room. My bottom bed sheet was short sheeted by about 20 cm which meant every time I moved my feet the sheet came up with my legs. I put up with it for the night and told reception the next morning to let housekeeping know to fix up the problem for my next night. When I returned late that night the sheet had not been fixed. It looked like a single sheet was placed sideways on a double bed. I am not sure now if the person behind the desk knew what I meant by short sheeting on my first and second complaint of the same problem but another person behind the desk did and she apologized on my checkout I also asked for a wake up call on my first night which did not happen. The lock on the inside of the door did not work. The place looks newly renovated but one can not get the kettle underneath the tap because of the bad design height and I had to direct the water with my hand into the jug's opening. Also I am a size 18 and I could JUST get through the shower door sideways with the door frame touching me (thank goodness I did not take the matchbox room but it may have been the same size shower also). Perhaps the shower door width needs to be added to the room description. For all my troubles I was awarded a free coffee. Wow. The good thing about the Best Western was it was within a very easy walking distance to the Convention Centre where I was attending a conference. Another plus it is a 1st pet hotel. Room NOT soundproof
Catherine, au2 night business trip

Best Western Melbourne City

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