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Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico

4-star4 stars
Carretera Federal 307, KM 282Chetumal a Puerto Juarez, Xcaret, Riviera MayaQROO77710Mexico, (02) 8228 1927

All-inclusive beachfront resort with spa, near Xcaret Eco Theme Park
  • Free buffet breakfast and free parking
Very Good8.0
Pool
Great pool
Vibe
Awesome vibe
Location
Great location
Food
Delicious food
792See all 792 Hotels.com reviews
From 14,300 reviewsTripAdvisor Traveller Rating

Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico

from A$277
  • Royal Level Luxury Room
  • Royal Level Luxury Room 1AD
  • Deluxe Room Concierge
  • Deluxe Room Concierge 1AD
  • Deluxe Room Romance
  • Deluxe Room Romance 1AD
  • Junior Suite
  • Junior Suite 1AD
  • Deluxe Room
  • Deluxe Room 1AD
  • Royal Level Suite
  • Royal Level Suite 1AD
  • Deluxe Room Unlimited XCARET Xperience
  • Deluxe Room 1AD Unlimited XCARET Xperience
  • Junior Suite Unlimited XCARET Xperience
  • Junior Suite 1AD Unlimited XCARET Xperience
  • Royal Level Luxury Room Unlimited XCARET Xperience
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Unlimited XCARET Xperience

At a glance

Key facts

Hotel size

  • This hotel has 765 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 12 and under)

Pets

  • Pets not allowed

Transport

Parking

  • Free self parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 11 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
Things to do
  • On private beach
  • Beach sunloungers
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Playground on site
  • Snorkelling on site
  • Volleyball on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Nightclub
  • Swim-up bar
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business centre
  • Conference space
  • Meeting rooms 12
  • Conference space size (feet) - 12594
  • Conference space size (meters) - 1170
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Built in 2016
  • Lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sonora Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Miniature golf on site
  • Playground on site
  • Snorkelling on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby

Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico’s small print

Also known as

  • Occidental Grand Xcaret Resort All Inclusive
  • Occidental Grand Resort All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico

Landmarks

  • Xcaret Eco Theme Park - 21 min walk
  • Xplor Theme Park - 15 min walk
  • Playa del Carmen Maritime Terminal - 5 mi / 8 km
  • Yucatek Divers - 5.2 mi / 8.3 km
  • Central Square - 5.5 mi / 8.8 km
  • Playacar Golf Club - 5.7 mi / 9.2 km
  • Nuestra Senora del Carmen Catholic Church - 5.7 mi / 9.2 km
  • Pier Navega - 6 mi / 9.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Free self parking
  • Free parking nearby

Recent reviews

Very Good 8.0 From 792 reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico
Very Good8.0
A different all inclusive resort
Nice all inclusive....rooms are very nice, pools are amazing. Food is just average..pretty much the same every day, although there is a large selection at buffet. We liked the Italian restaurant the best. Having the animals wandering was a nice addition, the grounds were different than any other all inclusive I have been to.
A Traveller, us6 night trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico
Very Good8.0
First time to Mexico!
Great first trip to Mexico. We enjoyed ourselves :). Loved the grounds, jungle setting, seeing spider monkeys, iguana, exotic birds everywhere, what a treat. The Calita (lagoon) suffered storm damage back in December I believe and they are quickly repairing things by sucking the sand out, moving it to higher ground and then trucking it off site. There's a lingering smell in certain areas, but acceptable. Steakhouse was great food, but buffets were tiring. Wish they served more Mexican food. Service is good, great people. There's one pool by the activity hut that were coming up to us a lot while lounging at the pool asking us if we wanted to do excursions. 3 different times, different people all in the span of 30 minutes. We went to the main pool and didn't have any of that. The pools are great, with a lot of activities throughout the day and different each day. The activity guy Angle was a hoot, and made us laugh each day. They had pool parties with foam and beach balls, always had a DJ playing dance music, the swim up bar was open until 6pm, they also had poolside service. We are already talking about next year!
Julie, ca11 night trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico
Good6.0
I am disappointed. I booked two rooms, one for us one for my parents. We were placed in two different buildings 10 minutes walk from each other. We checked in early, we did not get the keys, we went to Xcaret park and return at 5pm to get the keys. There were no towels in the room and we could not take a shower before going to the Xcaret show at 7pm. When we came back and wanted to put to bed our daughters we discovered that there were no bed-sheets. We had to call reception and wait 30 minutes before we could go to sleep. The day after there were no pool towels. I had the impression that the hotel is trying to impress guests with consierge but lacks basic services and it is short of employees. Long queues at breakfast because there were not enough cooks. Only once in 3 days I have been offered a drink at the pool. Wifi is 19$ per day, there is a WiFi free in the lobby but very slow and can be accessed for one hour per day only. The place is beautiful and conveniently located for xcaret, but overall I was very disappointed, service below standard of all inclusive even compared to cheaper hotels. I left notes to complain about the situation, not only they did not do anything but they made me waste time in pointless interviews with supposed managers. Not worth going.
Stefano, us3 night trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico
Exceptional10.0
Amazing Vacation
This place was fantastic! I wish we would’ve stayed 3 more days. Great staff, hotel, and the park was amazing. A+ vacation.
Michael, us3 night trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico
Exceptional10.0
Food Allergies
Husband has allergies to foods the cook and food Manager of the Sanora Steak House were so wonderful and fixed him something special 2 nights...thank you!
patricia j, us2 night trip

See all reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya, Mexico

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