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Occidental at Xcaret Destination - All Inclusive, Riviera Maya

4 stars4 stars
Carretera Federal 307, KM 282Chetumal a Puerto Juarez, Xcaret, Riviera MayaQROO77710Mexico, (02) 8228 1927
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Good3.9 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Food
Delicious food
418See all 418 Hotels.com reviews
From 11,247 reviewsTripAdvisor Traveller Rating

Occidental at Xcaret Destination - All Inclusive, Riviera Maya

Hotel Info: (02) 8228 1927

from A$310
  • Deluxe Room
  • Royal Room - Level Jr Suite Unlimited XCARET Park Access
  • Royal Level Luxury
  • Royal Level Junior Suite
  • Grand Romance Jr.Suite
  • Royal Level Suite
  • Deluxe Room
  • Junior Suite
  • Deluxe Room - Romance Unlimited XCARET Park Access
  • Deluxe Room - Concierge Unlimited XCARET Park Access
  • Deluxe Concierge
  • Grand Suite, Concierge Service
  • Deluxe Romance
  • Royal Room - Level Luxury Unlimited XCARET Park Access
  • Deluxe Room - Unlimited XCARET Park Access
  • Junior Suite - Unlimited XCARET Park Access

At a glance

Key facts

Hotel size

  • This hotel has 764 rooms

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 12 and under)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 654 per person (one way)

Airport shuttle for children between the ages of 0 and 12 costs MXN 654 (one-way)

WiFi is available in guestrooms for MXN 327 per night (rates may vary)

WiFi is available in public areas for MXN 327 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free breakfast
  • 11 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Nightclub
  • Swim-up bar
Working away
  • Business center
  • Conference space
  • Meeting rooms 12
  • Conference space size (feet) - 12594
  • Conference space size (meters) - 1170,29
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2016
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Dining

Le buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Grill - This restaurant specializes in Mexican cuisine and serves dinner only.

Los Olivos - This restaurant specializes in Mediterranean cuisine and serves dinner only.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Miniature golf on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby

Occidental at Xcaret Destination - All Inclusive, Riviera Maya’s small print

Also known as

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 654 per person (one way)

Airport shuttle for children between the ages of 0 and 12 costs MXN 654 (one-way)

WiFi is available in guestrooms for MXN 327 per night (rates may vary)

WiFi is available in public areas for MXN 327 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 418 reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Excellent4.0 / 5
Convenient if you go to Xcaret
The hotel is nice and in great condition, the bed and bedroom were big and comfy. The location is very convenient if you go to Xcaret as is few mins walking and you can come and go. The specialties restaurants are good too. There were some construction works going on, so some times we couldn't relax in the room. Food was mostly nice, but had some disappointing lunch items. The worst part were the drinks, the beer was hideous and cocktails were not the best either.
3 night romance trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Excellent4.0 / 5
Hotel is starting to show its age.
Great park like layout and Xcerat Park is adjacent, great for teenagers and adults. Problems getting 4 towels for room, always short supply. Only 1 or 2 bar servers so wait was long. Al la cartes were great, NO booking ahead so very good flow and food was exceptional. Staff was always friendly and felpful if possible.
3 night family trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Nice eco-friendly, but not too friendly, place
The place was nice, the food was great (although small portions at the tacos place). The location is not far from akumal beach, or other water parks. The property is massive, but it doesn't take too long to get anywhere. They are an eco-friendly park so it's very green.
4 night trip with friends
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Magnificent place to stay
We stayed six nights and had a fabulous time ...I highly recommend this beautiful place!!! The staff were outstanding. The food was very good. Facilities were spotless. We had acesss to the First Club and they were terrific.
2 night family trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Love this place
We had the most wonderful time staying here. The grounds were full of nature, with spider monkeys, iguanas, deer, birds, coatI. Had a choice between outdoor buffet or indoor. Shows were nice. Lobby area is very nice. Staff was so nice.
1 night romance trip

See all reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya

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