Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Ocean Maya Royale All Inclusive Adults Only

Adults-only beachfront property with spa, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
A$482

Image gallery

  • Poolside Bar
  • Poolside Bar
  • Beach
  • Beach
  • Poolside Bar
Poolside Bar. Image 1 of 85.
1 / 85Poolside Bar
Carretera Federal Chetumal, km. 299, Playa del Carmen, 77710, QROO, Mexico
8.2.Very good.
  • The service from the bar and restaurant staff was great. The room smelt musky like the…

    Oct. 23, 2019

  • Nice view beautiful resort, but the smell of rotting seaweed hard to get used to. Italian…

    Apr. 28, 2019

See all 602 reviews

Official standards

This property advises that it adheres to European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 320 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Tres Rios Ecopark - 0.1 mi / 0.1 km
  • Maroma Beach - 4.1 mi / 6.6 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.7 km
  • Quinta Avenida - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Maya Deluxe Garden View
  • Maya Deluxe Ocean View
  • Privilege Junior Suite Adults Only
  • Privilege Honeymoon Junior Suite
  • Privilege Honeymoon Maya Deluxe

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Tres Rios Ecopark - 0.1 mi / 0.1 km
  • Maroma Beach - 4.1 mi / 6.6 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.7 km
  • Quinta Avenida - 6.4 mi / 10.3 km
  • Plaza Las Americas - 7.6 mi / 12.2 km
  • Mamitas Beach Club - 7.9 mi / 12.8 km
  • Playa del Carmen Main Beach - 8 mi / 12.8 km
  • Playa del Carmen Maritime Terminal - 9.2 mi / 14.8 km
  • Playa Xcalacoco - 5.5 mi / 8.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
map
See on map
Carretera Federal Chetumal, km. 299, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 320 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Pool umbrellas
  • Fitness facilities
  • Outdoor tennis courts - 1
  • Full-service spa
  • Spa treatment room(s)
  • Volleyball on site
  • Golfing nearby
  • Tennis on site
  • Number of spa tubs - 1
  • Sauna

Working away

  • Business centre
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 32
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and select beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale Playa del Carmen
  • Ocean Maya Royale
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Hotel
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Puerto (3.8 mi), Casa del Lago (3.9 mi), and Burger Stop (5 mi).
  • Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 5 bars and a sauna, as well as a fitness center and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Iberostar Cozumel

    Beautiful place, super clean and hygienic. Lovely friendly people. Food is amazing and plentiful. Drinks are made with care and with quality products. Loved this hotel and will come again

    Anthony, 2 night trip, Dec. 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved it!

    We loved our stay. Everything was clean and safe. The food was great and the beach was beautiful!

    Colleen, 4 night trip, Nov. 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    There really is a lack of customer service. We arrived and no one to greet us or tell us where to go. No one offered us a drink while we waited. Only 1 person checking in making things very slow. We asked for a restock of our minibar and their answer was “only two people stock the entire hotel- they may be there soon, they may not. Go to one of our bars and ask for a drink there.” Granted- we were stuck in our room because the bar drinks made us very sick. And we aren’t heavy drinkers. We didn’t get a VIP upgrade. They did gift us a bottle of wine. The $25 credit is really useless as you cannot use towards 1 item. You can only use it in increments and therefore- end up spending more to be able to use it. They should just call them coupons and not a “gift certificate.” We live in the area and enjoy spending almost every weekend in an all inclusive hotel- and we will def not be back to this one.

    Maria, 1 night trip with friends, Oct. 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Check in is tedious. Activities, shows and meals during weekdays are mediocre, however they get better towards weekends.

    FRANCISCO, 3 night romance trip, Oct. 7, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Loved the staff, pools, and restaurants however wish there was another breakfast option besides the buffet. Also room service ended at 6:00pm so that was a disappointment. Lunch buffet was amazing! We played a ton of pool and sand volleyball. The grounds and gardens were very beautiful. We would recommend this resort to others.

    Sarah Lynn, 4 night trip with friends, Oct. 2, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    The resort is the perfect size to walk about. The staff (especially entertainment) are so great!

    Katrina, 7 night romance trip, Sep. 24, 2021

    Verified Expedia guest review

  • 8.0.Very good

    The natural habitat of the animals. Ther gardens are beautiful.

    Mirna, 4 night trip with friends, Sep. 22, 2021

    Verified Expedia guest review

  • 2.0.Poor

    That on the third day my husband fell on there property and he was not able to enjoy 5 days of the trip and when came. Back i told them that this trip has came out more expensive because we had to pay 1,300 to the hospital and on top of that almost 1030 dollars between the meds and the cov19 test And they gave us no compensation so the trip ended up costing 7000,dollars in American money

    jacqueline, 7 night romance trip, Sep. 19, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Individual villas 4 up/ 4 down surrounded by gardens and wildlife. Free Hobie Cat sailing. Plenty of diversity of restaurants. Casual elegance. Many Europeans

    Elizabeth Anne, 4 night family trip, Sep. 14, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Excelente servicio y muy amables.

    Amado, 4 night romance trip, Sep. 7, 2021

    Verified Expedia guest review

See all 602 reviews