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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Maya Royale All Inclusive Adults Only

4-star4 stars
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with spa, near Tres Rios Ecopark
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The service from the bar and restaurant staff was great. The room smelt musky like the…Oct. 26, 2019
  • Nice view beautiful resort, but the smell of rotting seaweed hard to get used to. Italian…May 12, 2019

Ocean Maya Royale All Inclusive Adults Only

from A$249
  • Maya Deluxe Garden View Adults Only
  • Maya Deluxe Ocean View
  • Privilege Junior Suite Adults Only
  • Privilege Honeymoon Junior Suite
  • Privilege Honeymoon Maya Deluxe

What’s around Ocean Maya Royale All Inclusive Adults Only

Landmarks

  • On the beach
  • Tres Rios Ecopark - 26 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Maroma Beach - 5 mi / 8.1 km
  • Grand Coral Golf Riviera Maya - 5.1 mi / 8.2 km
  • Quinta Avenida - 7.6 mi / 12.2 km
  • Mamitas Beach Club - 8.2 mi / 13.2 km
  • Playa del Carmen Main Beach - 8.3 mi / 13.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Size

  • 320 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Volleyball on site
  • Golfing nearby
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 32
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Ocean Maya Royale All Inclusive Adults Only’s small print

Also known as

  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale Playa del Carmen
  • Ocean Maya Royale
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Hotel
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Maya Royale All Inclusive Adults Only

  • Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
    Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
    You can check in from 3 PM to 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 6 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Puerto (3.8 mi), Casa del Lago (3.9 mi), and Saffron (4.2 mi).

Recent reviews

Very good 8.4 From 646 reviews

Exceptional 10.0
This resort is absolutely awesome enjoyed it very
This resort is absolutely awesome enjoyed it very much will definitely be back next year
Thomas, mx3 night trip
Poor 2.0
hotel wasn’t open but Hotels.com
Hotel wasn’t open and hotels.com still allowed me to book it..
Hammad, us4 night trip
Exceptional 10.0
We will
Gabriela, us2 night trip with friends
Good 6.0
Take your money elsewhere.
We booked here as a last-minute fix to a cancellation based on the reviews and “Privilege” perks. The resort is not the nicest, needs some work, and is laid out oddly. The restaurants are not good and portions are really small. Service is moderate at best. The only evening bar is the lobby bar and it’s lit like an operating room. Nothing with a view or near the ocean. There’s a big push on the activities especially around the “party” pool, which has 1 speaker hooked up to someone’s phone. BTW music stops at 5 and the pool bar closes shortly after. Then there’s the “club”. So you meet your “concierge” when you check in the get a repeat of the resorts features and a push to buy an excursion or spa treatment then you’re told you get $100 credit to go to some event the next morning to hear about the resort features...for the 3rd time. We didn’t go but we’re told it was all about selling the club membership. Whole thing sounded and tasteD like a timeshare pitch. Overall we had a decent time because we know how to, but I wouldn’t come back or recommend the resort or brand, H10.
Daniel, us3 night trip
Very good 8.0
This was a mother daughter trip. We really enjoyed our stay. The service and people was excellent. The food was good. We upgraded to Privilege for our last 3 days. Highly recommend. You get a private beach with access to a restaurant next to the private beach and can order food and drinks brought to you on the beach. Amazing. The only ba
Kitty, us7 night family trip

Ocean Maya Royale All Inclusive Adults Only

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