The room was clean and well maintained. However, most of the staff spoke very little English, which made communication difficult at times.
The night staff provided us with incorrect information about the breakfast times. Fortunately, after some discussion, the manager refunded the breakfast charges for a night, which we appreciated.
One member of the night staff was also very rude and unfriendly when I asked for some cups to take upstairs for coffee.
In addition, at around 2:00 AM on Friday night (12-06-2026), we were abruptly awakened by the fire alarm. All guests evacuated the building, but the night staff did not make any effort to explain the situation or provide updates. He was new and started work only this week. We later learned that some croissants had been burnt, creating a large amount of smoke and triggering the alarm. However, this staff member involved appeared unwilling to explain what had happened, but he looked visibly shaken.
After speaking with him directly, we determined that there was no serious danger and returned to our rooms. Nevertheless, the incident was highly disruptive, and we, along with many other guests, were frustrated and dissatisfied with how it was handled. No explanation or apology was offered by the staff, which was disappointing.
Breakfast was very limited. Big supermarkets are nearby, so they could be good alternatives.
More staff training would be beneficial, particularly in customer service and emergency response.