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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Paradisus Cancún - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
Boulevard Kukulkan Km 16.5, Avenida Kukulkan, QROO, 77500, Mexico

Upscale beachfront property with spa, near Aquaworld
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Charged again for accommodation and still waiting on a refundApr. 18, 2019
  • This resort has everything that you’d want - it was difficult to leave during the day to…Feb. 9, 2019

Paradisus Cancún - All Inclusive

from A$611
  • Junior Suite, Lagoon View
  • Junior Suite, Ocean View
  • The Reserve Deluxe Lagoon View Junior Suite
  • The Reserve Deluxe Ocean View Junior Suite
  • The Reserve One Bedroom Deluxe Ocean View Suite
  • The Reserve Deluxe Lagoon View Suite
  • The Reserve Deluxe Ocean View Suite
  • The Reserve One Bedroom Deluxe Lagoon View Suite
  • Luxury Junior Suite Ocean View
  • Premium Junior Suite
  • Premium Suite, 1 Bedroom (Master 1 Bedroom)
  • Premium Suite, 2 Bedrooms
  • Premium Suite, 1 Bedroom
  • The Reserve Deluxe Gobernor Suite

What’s around Paradisus Cancún - All Inclusive

Landmarks

  • In Zona Hotelera
  • Aquaworld - 5 min walk
  • Delfines Beach - 33 min walk
  • El Rey Ruins - 40 min walk
  • Cancun Interactive Aquarium - 41 min walk
  • La Isla Shopping Mall - 42 min walk
  • Maya Cancun Museum - 17 min walk
  • Ballenas Beach - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 657 rooms
  • Arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 12:30 PM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 17)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Onsite parking limited

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Golfing on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Meeting rooms
  • One meeting room
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Year Built – 1990
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LCD TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 17 years old

Entertainment
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Enso - This theme restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.

Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Vento - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Bana - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Tennis on site
  • Fitness classes on site
  • Golfing on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Paradisus Cancún - All Inclusive’s small print

Also known as

  • Paradisus Cancun All Inclusive Resort
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus All Inclusive Resort
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv
  • Paradisus Cancun
  • Paradisus Cancún
  • Paradisus Cancún - All Inclusive Cancun
  • Paradisus by Melia Cancun All Inclusive
  • Paradisus by Meliá Cancun All Inclusive
  • Paradisus Cancún - All Inclusive All-inclusive property
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus Cancún - All Inclusive All-inclusive property Cancun
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Parasus Meliá Cancun Inclusiv
  • Paradisus Cancun Resort All Inclusive

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Yes and Yes.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Paradisus Cancún - All Inclusive

  • Does Paradisus Cancún - All Inclusive offer free cancellation for a full refund?
    Yes, Paradisus Cancún - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Paradisus Cancún - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Paradisus Cancún - All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Paradisus Cancún - All Inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Paradisus Cancún - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Paradisus Cancún - All Inclusive?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Paradisus Cancún - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Mikado (8-min walk), La Capilla Argentina (9-min walk), and Gustino Italian Grill (11-min walk).
  • Is airport shuttle service offered by Paradisus Cancún - All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Paradisus Cancún - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (18-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.
  • What is there to do at Paradisus Cancún - All Inclusive and nearby?
    Have fun with onsite activities like kayaking and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Paradisus Cancún - All Inclusive also has 7 bars, a health club, and spa services, as well as an arcade and a garden.

Recent reviews

Very good 8.0 From 1,853 reviews

Exceptional 10.0
Very nice ten days stay.
Very nice hotel. Excellent service provided by staff. Food and drinks in all restaurants/bars were very good, with ample variety and great quality. Extra clean rooms, public bathrooms, pools, and beach.
us9 night family trip
Exceptional 10.0
The entire staff was amazing. Impeccable service. Food was delicious with a large variety of options
Raphael, us4 night family trip
Exceptional 10.0
Hotel with the excellent level of service. Lots of amenities!!! Great food!!!
us6 night family trip
Exceptional 10.0
Excelente el trato de todos los trabajadores del hotel, desayuno y comidas de diferentes restaurantes muy variadas y ricas. Volvería a rentar en este hotel, todo muy limpio, rápido servicio a la habitación y la prueba del COVID para regresar a USA muy rápida y trato excelente por parte de profesionales. Gracias
us4 night family trip
Very good 8.0
Good food , hotel clean , but check in people need speak more English to understand customer.
us3 night family trip
Exceptional 10.0
This property is amazing, beautifully maintained. Sparkling clean! Mexico is on point with Covid protection! The food is hit or miss, Vento the Italian place was good, the breakfast not so much. Drinks were good everywhere and the waitstaff at the beach were top notch!
Galadriel, us2 night family trip
Exceptional 10.0
The staff were very attentive and friendly. Will definitely be coming back here!
us3 night trip with friends
Exceptional 10.0
I never write reviews but this one deserves one. Third time in Mexico and best resort I’ve chosen by far!! Everything was excellent. This hotel is BEAUTIFUL!! Get the Royal service if you can. That puts you on the adults only area. Premium beverages, private beach area, adults only pool, free Bali bed, and free room service !! The food was great! Make sure to make reservations early, the restaurants are with reservations but if you can’t make one just go around asking if there’s space that’s what he had to do twice and had no issues, the customer service was Wow!! Everyone is so attentive, there wasn’t one person that didn’t go above and beyond for our needs. Pools are beautiful, beach area is breathtaking. Bed was super comfortable! This resort has everything needed while on vacation. I’ve been back home for 1 day and I’m ready to go back. Shoutout to our concierge Raul, thank you for being amazing! Ps, tip those who serve you!!
Naomi, us2 night trip with friends
Exceptional 10.0
Everything was amazing! I would Definately book here again!
us2 night trip with friends
Good 6.0
1.5 stars for the food! We arrived with high expectations that the "all-inclusive" portion of the our vacation package (which was at a higher cost than other locations we could have chosen) would match the QUALITY of the meals/food and drinks at this so-called 5 star resort...but it did not, the food and drinks were sadly SUB-PAR. We only spent the weekend there and ate only eat 3 meals, of which 2/3 of those got us sick. First at Vento the undercooked salmon gave my partner explosive diarrhea all night, the lobster I paid for as an addition at Bana made me vomit it completely a few hours later. The breakfast restaurant I had I ate, but it did not taste high quality, the eggs were rubbery also the sausage and bacon so I left most on the plate. The staff and service were 5/5, food left us completely like we spent $$ for a higher price point for no reason to enjoy the all-inclusivity vs. other places. We arrived to have dates and meals together, there was no point. The alcoholic drinks were also made poorly with flat sodas/juices and wells, canned sodas tasted flat somehow (even from the mini fridge), the water tasted off (maybe part of the reason all the food tasted bad), just overall not sure if it's Covid therefore the hotel food expenses dropped to this sub-par level in the food quality or this is the normal conditions for the food (presentation was visually attractive). I would NOT rebook here again and would like a refund.
Francesca, us2 night romance trip

Paradisus Cancún - All Inclusive