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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
All inclusive

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

All-inclusive beach property with spa, near Cruise Ship Terminal

  • Free WiFi
From
A$127

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  • Beach
  • Beach
  • Beach
  • Pool
  • Beach
Beach. Image 1 of 39.
1 / 39Beach
8.2.Very good.
  • My 7th time here. Normally amazing food, service and cleanliness. This time. Hot…

    Dec. 20, 2020

  • All exclusive included in reservation charge. No extra charges were applied.

    Dec. 7, 2020

See all 445 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Transport options
Convenient
Shopping
  • Free WiFi
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 155 guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

Feel at home

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In South Hotel Zone
  • Cruise Ship Terminal - 7 min walk
  • La Isla - 12 min walk
  • Plaza Caracol - 15 min walk
  • Vallarta Casino - 24 min walk
  • Playa Las Glorias - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room Two Double Beds
  • Superior Room Two Double Beds
  • Standard Room King Bed
  • Standard Triple Room - with a double bed and a single bed
  • Superior Room King Bed

Location

  • In South Hotel Zone
  • Cruise Ship Terminal - 7 min walk
  • La Isla - 12 min walk

What’s around

Landmarks

  • In South Hotel Zone
  • Cruise Ship Terminal - 7 min walk
  • La Isla - 12 min walk
  • Plaza Caracol - 15 min walk
  • Vallarta Casino - 24 min walk
  • Playa Las Glorias - 26 min walk
  • El Faro Lighthouse - 35 min walk
  • Marina Golf Club - 43 min walk
  • Bay of Banderas - 2.6 mi / 4.3 km
  • Malecon - 2.9 mi / 4.6 km
  • International Convention Center - 2.4 mi / 3.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

At a glance

Size

  • 155 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
* See small print for additional details or extra charges

At the property

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Beach towels
  • Pool sunloungers
  • Pool umbrellas

Working away

  • Conference space
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 3
  • Year Built – 1950
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Dining availability limited at one or more venues

Kids' club
  • Supervised activities for children between 4 and 12 years old

Other inclusions
  • Shuttle service to offsite activities

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Flavors of Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool.

Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta

Optional extras

Late check-out can be arranged for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Pizzeria La Dolce (9-min walk), La Vaca Argentina (9-min walk), and el oasis Del holi (10-min walk).
  • No, this property doesn't have a casino, but Vallarta Casino (2-min drive) is nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive also has spa services and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Truly amazing and beautiful experience

    This way beyond an amazing stay experience. Everyone at the hotel, staff members, from the waiters, housekeeping to the receptionist made our entire trip be a truly beautiful experience to never forget. We intend to go back and stay there. We highly recommend this hotel!!!

    Horacio, 9 night trip, Nov. 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    People very kind the staff super nice I recommended

    Ferminvasquez, 4 night family trip, Oct. 7, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The employees are just phenomenal. They go beyond to serve you and spent good time talking to us. The last time I was there I made a friend that we communicate quite often. They make you feel better than family.

    YOLIE, 6 night romance trip, Sep. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Everyone was so friendly an helpful. I had a great experience, and will definitely come back.

    Hannah, 7 night trip, Jul. 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly Staff, the different dinner themes, the music. I loved everything

    Norma, 6 night family trip, Mar. 16, 2020

    Verified Travelocity guest review

  • 4.0.Fair

    Termite Infested Room

    There is no elevator which made it a little difficult for my infant and kids. But my room was infest with bugs. Bugs on the bed and bugs in the bathroom. When I brought it to the front desk attention they laughed. The man walked to my room to show me it wasn’t a big deal because they were termites. They ended up moving me to the first floor which was more convenient since there is no elevator. But no apology or partial refund was given for the bugs. The rooms were dirty and I will never stay there again.

    Destiny, 5 night family trip, Mar. 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Smokers should be banned ~ This should function as a smoke free facility. Canadian smokers are attracted to this property because of the liberal smoking policy and lax enforcement. Flags and banners should not be permitted to hang from patios and or balconies. Glass should not be permitted in or around pool area.

    14 night family trip, Mar. 4, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Its for a older crowd if youre 50 its like a retirement home

    7 night family trip, Mar. 4, 2020

    Verified Expedia guest review

  • 4.0.Fair

    The property changed from last year. New management. Food wasn’t good cold. Breakfast was the best. Staff mostly good several not good. They cater to their own people. Each day always something they needed to say to white people. Nit picking. Was very upset from staying there last year. Giavinta the entertaining manager was not good. Making rules as we went. Was ready to go home after 8 days in my 2 week vacation. Several couples not going back. I rate the resort maybe a 2 star.

    14 night romance trip, Mar. 3, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The property needs to be consistent on their rules and not change them for every guest that complains.. example holding pool chairs with towels.. where people can or can not smoke ... non of these were a problem for us but some people made a huge stink and if rules were consistent then everyone would be fine.

    Kim, 14 night family trip, Feb. 29, 2020

    Verified Expedia guest review

See all 445 reviews